Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Received an invoice 7 weeks after the parcel was delivered by ups, stating that it was oversized and I was due to pay them £76 in fees including their “admin” fee. I have learnt to cover myself from supposed charges by having a calibrated set of scales and a branded tape measure and took pictures of both. I enquired as to why it has taken so long for this charge, and also if they could show me some proof from ups about charges for it supposedly being oversized, which I know it wasn’t especially since the size of the item is a known quantity too as well as my photos. No one could answer my request for information about the supposed charges for size discrepancy or why it is so far down the line, so I have not bothered sending my pictures through, I suppose I should charge an admin fee for doing so! I think I have been a customer for somewhere in the range of 10-15 years, I would rather see them in court than provide information in what I see to be as false charges that may be some sort of scam as they cannot answer any simple questions regarding the matter. Update: emailed them with pictures to prove that it was well within size limits, then told it was not boxed properly so that is why I am being charged, despite their invoice for charges stating it was oversized and emails too. This is now almost 10 weeks after delivery, and proven itself to be a scam charge as the reasoning has changed and they are unable to provide me of evidence of ups charges or a reason why it took 7 weeks. I will be charging them for my time for any future interactions as it is just a disgusting way to deal with customers by lying to them.”

Helpful Report

Posted 1 year ago

“Booked a collection from Belgium on 11 October for delivery to Isle of Tiree. Tracking app only said it had been booked - never any other details. It was finally delivered on 8 November. Interparcel offer no explanation or recompense for such a late delivery, saying no compensation or refund for a late delivery as our transit times are estimated and not guaranteed. - BUT A FULL MONTH!! (ps tracking still says Booked!”

Helpful Report

Posted 1 year ago

“For starters the booked courier failed to turn up on the day he was contracted to, without any communication or explanation. He arrived next day, with no apologies or explanation. Then a week or so later I received a threatening additional invoice stating 'Due to packaging this shipment had to be manually transported through the depot incurring an additional charge.' If anyone is thinking of using Interparcel, I'd strongly advise thinking again!!!!!”

Helpful Report

Posted 1 year ago

“Paid for a small important parcel in June 2023 to be delivered from one and to another UK address by FedEx. Over one month has gone by. The parcel as still not arrived, assumed lost in the Coventry depot of FedEx. First and last time I will either recommend or use interparcel of FedEx for a parcel delivery service. No one at either company is interested in giving assistance in dealing with the matter.”

Helpful Report

Posted 1 year ago

“Sent a parcel by courier and it did not arrive. I had no notification from Interparcel that it had not arrived and I had to keep calling and emailing to get any information. It was like the parcel had gone into a big black hole together with the courier fee they took. Not happy.”

Helpful Report

Posted 1 year ago

“Parcel Lost in Sydney -never got to Perth Do not use Interparcel. This company is incompetent, unresponsive and lie as standard customer response procedure. I have been waiting for my parcel for about six weeks now. Despite numerous promises of we will look into it and we will get back to you, nothing ever happens. They will resist putting anything in writing. After about four weeks of chasing them, they have the audacity to ask to sender to resend another parcel so I am not inconvenienced. Idiots! Parcel cannot be replaced. They will do anything to try to get out of paying compensation for the lost item, not to mention the lost time and effort in having to chase them repeatedly. My favourite bit -their website claims the parcel as delivered, even though they lost in it Sydney and know this. To Interparcel -dont bother responding or asking for the tracking number for the twentieth time, we all know you don't care. I am still waiting for the compensation.”

Helpful Report

Posted 1 year ago

“The web chat person was helpful (Louana Pyzer). Can't comment on the deli as it's not been delivered yet.”

Helpful Report

Posted 1 year ago

“Booked a Collection for 06/06/23 and its now the 18/06/23 and still no one has come to collect...???, We've had to re-book 4 times now as no one came to collect and still no one comes for the re-bookings either...??? Was promised from InterParcel someone would come on the Friday and guess what, No One Came AGAIN!”

Helpful Report

Posted 1 year ago

“Rubbish company with rubbish staff - Use them at your peril!”

Helpful Report

Posted 1 year ago

“Of late most of my parcels I send are charging me some crazy clause whereby have to pay an extra £20-£30 for going over 1 cm over a parcel size. Never has this happened before and now it is happening often. I would highly recommend to stay very clear of Interparcel it has now become a complete scam artist company.”

Helpful Report

Posted 1 year ago

“Really easy and economical way of getting things from A to B with minimal fuss and top confidence.”

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Posted 1 year ago

“Excellent in all respects, arrived much quicker than expected. 👏👏”

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Posted 1 year ago

“Worked exactly as they said it would. Really pleased with the service and price, thanks”

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Posted 1 year ago

“I recommend highly”

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Posted 1 year ago

“All very nice people”

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Posted 1 year ago

“Barcode would not work, tried two different places. Ended up sending the parcel via Royal Mail.”

Helpful Report

Posted 1 year ago

“Paid extra for tuffnels next day delivery. Did not come to collect on scheduled day. Asked interparcel if they would refund me extra i have paid and was told NO. I did cancel whole order and booked it with ups directly and saved some money. Poor performance”

Helpful Report

Posted 1 year ago

“Parcelforce did not collect. Rearranged for after midday next day-they came at 10am. Finally collected a week later. Interparcel said there was no guaranteed collection as I hadn't paid extra for that service!!!! Had to wait in for 3 days in total.”

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Posted 1 year ago

“Avoid !! Thieves, who make money from nothing , They don’t care about costumers and their goods they ask you to pay a lot of money to protect your goods but still blame you in case it got damaged. Avoid! Loads of hidden extra charges Poor customer service They contact people after 2 months and charge them for extra fees on carriage 60 days old. People Please Avoid !!”

Helpful Report

Posted 1 year ago

“The first order went through fine. However, service fell apart when a booking failed to be collected three times. Interparcel customer service rebooked it multiple times, only to fail again.”

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Posted 1 year ago

Interparcel is rated 4.5 based on 9,913 reviews