Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service!”

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Posted 3 years ago

“When I booked the parcel for delivery it stated 4-7 days for delivery. On collection of the parcel it took several days to get to parcel the south of England for sending across to Canada. It sat in the warehouse for several more days and then tracking information updated to say it was with Canada post. 2 days after this update it was removed from the tracking information and the parcel was back in England. No updates could be given to say where my parcel was exactly. Eventually it arrived at customs and cleared it. I then got told the parcel hadn’t cleared customs and it was being held with the pallet of parcels. This too more days. In all the parcel took around 3 weeks and not the 4-7 days. This meant birthday presents and cards where late and never arrived for my nephews birthday. Severely disappointed with the service.”

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Posted 3 years ago

“Excellent service from start to delivery”

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Posted 3 years ago

“Good for bigger parcels”

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Posted 3 years ago

“Item delivered promptly and securely.”

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Posted 3 years ago

“Interparcel.com delivered my parcel in perfect condition and when I needed it. I spoke to customer services who were very helpful and resolved my query immediately.”

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Posted 3 years ago

“Usually great, but you recently lost my wedding dress with minimal investigation or apology :(”

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Posted 3 years ago

“it would be great if i knew who you are and what you have delivered, like most people I do get more than one parcel delivered at a time”

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Posted 3 years ago

“Can not fault this service. From start to finish, everything worked without a hitch.”

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Posted 3 years ago

“Very reliable and a great service overall. They helped me ship a large box from the UK to US. Made my plane trip much easier! Would use again.”

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Posted 3 years ago

“I have used Interparcel several times for transporting valuable objects such as guitars. The site is easy-to-use and provides a wide range of suppliers with good prices for their delivery services.”

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Posted 3 years ago

“Easy to use, lots of options of carriers. Picked up as expected and delivered on time. Only thing was that the online tracking system took a while to update.”

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Posted 3 years ago

“I sent a parcel having weighed it carefully beforehand. After sending this parcel Interparcel sent me a surcharge for the parcel being overweight. No discussion. No direct contact. Notice that I was liable period.”

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Posted 3 years ago

“Basically they offer better prices from various couriers than the courier themselves. Do some checks, might be worth a look. I would use again.”

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Posted 3 years ago

“Good prices for parcel deliveries”

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Posted 3 years ago

“My parcel îs still here no one botther to come to pick up thank you”

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Posted 3 years ago

“I booked Hermes on Interparcel site, they lost my parcel neither company ever reply us , the tracking number state returned we never got refunded or the parcel back . Total scam”

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Posted 3 years ago

“total shambles, unable to ship themost basic packager, without compkications- never again!”

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Posted 3 years ago

“They're alright unless the carrier loses your parcel! Been waiting for over a week now to find out if it can be found or not while our customer is wanting us to send a replacement. Not good enough to be honest.”

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Posted 3 years ago

“Parcel delivered in good time.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews