Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just contacted 'James G' via your live chat and wanted to say how impressed I was with the efficiency of this member of staff and the very polite manner in which I was dealt with. Thank you very much and I will continue to use this service and recommend to my colleagues. Kind regards Keri Forster”

Helpful Report

Posted 9 years ago

“If I was this inefficient I'd be out of business!”

Helpful Report

Posted 9 years ago

Hi Linda, from looking into the order I can see that this was delayed because the invoice was missing from the item. I can see this has now been resolved.

Posted 9 years ago

“The live chat feature at Interparcel is a big advantage and meant Beka dealt with my enquiry quickly and efficiently”

Helpful Report

Posted 9 years ago

“We had an issue today where the wrong address had been inputed on the delivery, we called your office and spoke to a Louana Pyzer whom was extremely helpful.”

Helpful Report

Posted 9 years ago

“A Very user-friendly service. encountered a problem in booking my collection and Tasha assisted me in my refund. Very satisfied customer here and will surely use this service next time”

Helpful Report

Posted 9 years ago

“Great service and staff always helpful - Racheal particularly helpful!”

Helpful Report

Posted 9 years ago

“James giffen dealt with a problem brilliantly”

Helpful Report

Posted 9 years ago

“James G helped me with a problem in chat and was sorted within minutes....”

Helpful Report

Posted 9 years ago

“Charlie Stocker very helpful in parcel tracking”

Helpful Report

Posted 9 years ago

“Great Service received. James G was friendly and professional and solved my query quickly.”

Helpful Report

Posted 9 years ago

“Although Interparcel performed ok themselves, the Carrier company (UPS) were appalling and we would not be using them again”

Helpful Report

Posted 9 years ago

Hi Bob, Thank you for reviewing us and I am glad that you are happy with the customer service. I am so sorry that you are not at all happy with the courier, I will make sure these comments are passed to the courier.

Posted 9 years ago

“Very easy to use and they are quick to assist when I encountered an Issue with the booking process. Highly recommended service!”

Helpful Report

Posted 9 years ago

“James did a good job this morning and so I'll continue to review interparcel.”

Helpful Report

Posted 9 years ago

“Lisa Irish helped me with m tracking problem promptly and professionally. I am still waiting for delivery info She promised via e-mail: pasi.paajanen@welho.com”

Helpful Report

Posted 9 years ago

“Helpful and good price. Thank you”

Helpful Report

Posted 9 years ago

“Always great service. It can't be easy having to deal with both 3rd party companies AND customers, but Interparcel has always been great to me and the many MANY parcels I've sent. They have live chat Monday to Friday which is invaluable :) And Rachael who handled my issue today was very professional - as they all are. Overall, I'll keep using Interparcel (as long as their prices are competitive).”

Helpful Report

Posted 9 years ago

“Have used Interparcel for several years now and find them very efficient and easy to use' Yesterday had to contact out of hours as my shipping label had not been received. I sent an email enquiry form and received a very quick resolution to my problem with a shipping label received by return. Many thanks to James Giffen who dealt with my enquiry in a quick , friendly and efficient manner - thank you James.”

Helpful Report

Posted 9 years ago

“Just a few of the helpful employees at interparcel James Giffen Annelese McBride Leanne Irish If you end up needing advice or help with anything and end up with one of these people , you can be sure to be treated in a professional and friendly way , great communication!”

Helpful Report

Posted 9 years ago

“still waiting for my delivery from 22nd october, customer services appear to help but still not resolved,someone saying hes been to my address, does not mean he has. Maybe its the same person who reckons he delivered it before with a signature i might add,your company has tried to deliver the same parcel yesterday 23rd oct and 22nd i was here and you have both my mobile numbers. i offered to pick up from local office but customer services said they would call driver.tracking details are a joke,delivered,lost,in transit,redelivery,i think facebook would find it funny also.As your customer services say sort it out monday”

Helpful Report

Posted 9 years ago

“I've requested a same day delivery but the collection was too late. I've contacted Interparcel via Live Chat and Nicole has been an excellent support to track the parcel. In the end, as it was too late for a collection, we had to cancel but Nicole also helped me to cancel without a charge.”

Helpful Report

Posted 9 years ago

Interparcel is rated 4.5 based on 9,913 reviews