Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some questions about delivery times and rebooking return delivery. Rachel Smith was very helpful and forthcoming in closing out my questions.”

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Posted 9 years ago

“Spoke with James via chat and he was fast and very helpful”

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Posted 9 years ago

“Interparcel are very good as intermediaries, though the communication between them and the couriers is sometimes a little slower than if you booked directly with the courier. This said, the prices are very reasonable and it's handy to be given a range of delivery options to chose from.”

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Posted 9 years ago

“The chat is really reactive!”

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Posted 9 years ago

“My parcel was a long time coming and the tracking number I had been given seemed to be incorrect. My telephone number, although supplied, was incorrect. After many attempts to find my parcel through UPS, who I was informed picked up the parcel, I filled in the contact form on the website for Interparcel. I was contacted near immediately by Annelese McBride who was helpful and polite. My parcel was soon located and all went smoothly after that. Annelese contacted me again to let me know that it was on the way. Thanks.”

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Posted 9 years ago

“Quick to sort, thank you.”

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Posted 9 years ago

“Very good prices and quick customer service reply if you have anything you need help with only big down side and would great if they had the option online to add multi orders in a basket and check out everything and pay it all as one order rather than doing every shipping label separate and pay is separate as that can take up loads of extra time.”

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Posted 9 years ago

“Thanks to Josie, she assisted me with my issue query, and quickly and concisely identified the required information and provided it to me. Thank you ever so much.”

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Posted 9 years ago

“Claims department is very fussy.”

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Posted 9 years ago

“Happy with the service provided, although there was a slight miss-communication and the package was held at a depot instead of being delivered to the arranged address. It was however quickly rectified thanks to the swift and professional actions of Josie Smith who was my customer services contact. Thanks Josie! Martin”

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Posted 9 years ago

“Lisa Irish does a good job”

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Posted 9 years ago

“clear website easy to use, fast online customer service. printer needed for parcel labels.”

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Posted 9 years ago

“The chat service is good, easier than the phone and quicker than email”

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Posted 9 years ago

“UPS failed to delivery 'next day' as booked but my complaint was dealt with speedily and efficiently by Sam Kennard, Customer Service Team Leader. As a result of very good customer service I would use the service again and recommend them to friends”

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Posted 9 years ago

“I booked next day delivery for a parcel which failed to arrive on the due date. However Sam Kennard Customer Service Team Leader promptly arranged a full refund. The way my complaint was dealt with is, I think, the mark of a good company, and I'd definitely recommend/use them again”

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Posted 9 years ago

“I have used Interparcel on many occasions and the service has always been spot on. The help team were able to assist with a recent query regarding my shipment, with their rep. (James Giffen) providing a very quick and informative response, thank you.”

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Posted 9 years ago

“James was very helpful in giving a refund of parcels booked in error.”

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Posted 9 years ago

“James Giffen has again given excellent service here. He arranged a package sent in error to be stopped and returned to us.”

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Posted 9 years ago

“Normally Interparcel are great, however, when there are problems, it is not easy to correct. On this occasion, collection failed three times (first one due to driver arriving after office closing times). A major issue is that we are not advised of a failure - quite basic really. It would be useful if your tracking system could say that instead of us having to call to find out what has happened. I had an online chat that resulted in nothing being collected and two discussion with other personnel, also resulting in failure of collection. Eventually, James Giffin, was able to arrange a collection for me during office hours. Thank you James.”

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Posted 9 years ago

“Have used interparcel for years now & have never had any issues at all. Customer services are very quick to reply in repsonse to any issues. I had to re-arrange a collection & emailed customer services and within 20 mins, Helen Bannister (customer services team leader) had replied and re-arranged my parcel collection. Good customer service or reviews of good service are few & far between these days -but no complaints from me, I wouldnt use anyone else to send my parcels.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews