Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

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“Very good service thank”

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Posted 3 years ago

“Excellent service for low priority parcel. Local shop drop off.”

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Posted 3 years ago

“Very full choice of carriers, keen prices and Hermes has proved very reliable and cost-effective”

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Posted 3 years ago

“Very good service. Easy to use website!”

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Posted 3 years ago

“Parcel left where I requested it be left as I would not be in. Thanks”

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Posted 3 years ago

“Apart from all the paperwork needed for sending to Europe, this company is efficient, reliable and a less expensive way to send parcels abroad.”

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Posted 3 years ago

“Great value easy to use as it intergrates with my Etsy shop”

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Posted 3 years ago

“A terrible experience. The indicated delivery times were incorrect from the start and the item was delayed. The details are not transparent and the quote a customer receives is generic, apart from the price. Once you get the quote you assume that the original and destination locations are taken into consideration but the way it is done with this company is very misleading. It's not how a company should provide quotes with lead times at this day and age. They also offer additional insurance for your item, only to have exclusion policies that are not transparent and misleading. You end up purchasing additional coverage only to not be eligible for a claim in what feels like the majority of possible products. This company clearly prides themselves in producing non-transparent fine-print that is misleading to the end-user and also does not provide adequate customer service and resolution to problems when they arise. Stay clear and safe yourself the hassle. You pay peanuts and get a monkey service, shame on you Interparcel.”

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Posted 3 years ago

“Quick, efficient service. Friendly, polite driver.”

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Posted 3 years ago

“excellent service, driver contacted me to confirm the address, at time of delivery.”

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Posted 3 years ago

“My preferred shipping platform works for me, good prices, But most of all I can contact them by phone easily. I used to use PARCEL2GO but had too many bad experiences with them.”

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Posted 3 years ago

“Christmas parcels were collected from my home when expected and, also delivered when expected. Items were well looked after and I was informed of what was happening throughout the process”

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Posted 3 years ago

“Effortless procedure. Easy to follow instructions and all my parcels have got there in one piece so far 🥴”

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Posted 3 years ago

“very pleased with this service, price is a lot cheaper than regular royal mail & you can still use the royal mail delivery”

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Posted 3 years ago

“Great Company! Exceptional Customer Service Support. Very Professional Company.”

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Posted 3 years ago

“dont bother the customer service is bad and dont care just fob you off. but have time to reply to the bad feeback you leave but can not sort your problem out.”

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Posted 3 years ago

“Absolutely dismal service. Valuable part to my old bicycle was ripped out of the parcel. Too hard to find these parts.”

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Posted 3 years ago

“Worse parcel company ever didn't even collect parcel and was still charged ! No phone call to offer return of money abslute scam”

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Posted 3 years ago

“Use it to find my cheapest parcel options and have had no problems with the service up to get.”

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Posted 3 years ago

“Very easy to use, good rates and you can store addresses of people to whom you send parcels more than once. Good at linking to lists of prohibited items. The third-party estimated delivery date is sometimes off by a day or more (longer for Europe) but that's probably because I always use the economic rate. Send by the fastest method if the delivery date matters a lot.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews