Login
Start Free Trial Are you a business?? Click Here

Interparcel Reviews

4.5 Rating 9,913 Reviews
54 %
of reviewers recommend Interparcel
Company Reviews Metrics Info
Read Interparcel Reviews

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Amyb was quick and very helpful in getting my quote, very professionally done”
Helpful Report
Posted 5 years ago
Red Robin Books
Verified Reviewer
“Excellent service from Ruth today. Slight problem with our labels, fixed in seconds! Thank you”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Always use Interparcel, never had any problems”
Helpful Report
Posted 5 years ago
Kerrie Johnston
Verified Buyer
“Used this company to collect a parcel from a friend. I had no issues with ordering or the delivery, the item was picked up when it was meant to be and arrived when it was supposed to.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Arrived on time”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Best value i could find anywhere and delivered exactly as stated.”
Helpful Report
Posted 5 years ago
JoHe Bi
Unverified Reviewer
“AN UNBELIEVABLY SHAMBOLIC SERVICE! BUYER BEWARE! On 30/12/2018 Interparcel accepted my online order for the delivery of a parcel from the UK to Amazon Germany via their agent Hermes. Hermes attempted the delivery, but as Amazon Germany does not accept deliveries from Hermes in Germany, the parcel needs to be returned to me. Hermes have been in possession of my parcel for 17 days today (18/01/2019). The parcel already has spent an entire week back in the UK inside Hermes's routing system. Interparcel advised that it could take another two weeks before the parcel is finally returned to me. Interparcel's Customer Relations Team is not accepting ANY responsibility advising me and I quote (with all spelling errors remaining): "Amazon at this location will refuse deliveries from Hermes and in instances such as these you would need to check with the delivery address prior to booking. In this way it would be the senders responsibility in all instances to ensure the delivery address will accept the delivery. As Amazon refuse Hermes parcels at this address we would not be able to offer a refund on this occasion." Right. Interparcel and Hermes cannot be bothered to update and maintain their booking systems with addressees such as Amazon Germany, who do not take deliveries from them. But Interparcel and Hermes happily take your money, make you wait for a whole month before returning the parcel (if you are so lucky!), tell you it's all your fault and that you are not entitled to a refund either. An upright middle finger could not have made matters worse. You would think that such unreasonable argumentation and reckless behaviour would at least be covered by Interparcel's terms & condition. Think again! Interparcel hides behind the following 2 terms: 1) SELF-TRACKING SERVICE Interparcel operates as a SELF-TRACKING service. They argued that I should have contacted them BEFORE the parcel left the UK as they could have intervened at that stage. But why would anybody do that at a stage when the tracking history shows nothing untoward? Is Interparcel expecting its clients to be clairvoyants too? Only once Hermes attempted the delivery did the tracking history show irregular entries. But by that stage all grounds for a refund are being denied by Interparcel. 2) “door to door” Interparcel services are generally offered “door to door”. Interparcel argue this means that it’s the customer’s responsibility to ensure that the addressee accepts deliveries from Interparcel’s agent. Not only is it completely unreasonable to aspect customers to carry our such checks, it is also reckless to argue that services offered “door to door” are services provided under the proviso that customers carry our such checks. I intend to update this review, if possible, fearing that I still have not witnessed the full extent of Interparcel’s and Hermes’s shambolic services on this particular order. Why it can take 14 days to return a parcel: Date Time Event Location Sat 19th Jan 03:09 Returned to Client Hub Friedewald Sat 19th Jan 02:38 Processed at INT Hub Hub Friedewald Sat 19th Jan 02:38 Received at the INT Depot Hub Friedewald Fri 18th Jan 18:58 Processed at INT Hub Hub Hückelhoven Fri 18th Jan 18:58 Processed at INT Hub Hub Hückelhoven We 16th Jan 06:47 Receipt at Hub Northern Hub Mo 14th Jan 01:08 Return - Processed By Hub Rugby Hub Fri 11th Jan 01:57 Return - Processed By Hub Fri 11th Jan 01:57 Return - Processed By Hub Th 10th Jan 15:41 Return - Processed By Hub Hub Friedewald Let's review the above self-tracking extract of the last 10 days: 10/01/2019: return process started by Hermes in GERMANY 14/01/2019: received at Hermes in the UK 19/01/2019: received at Hermes in GERMANY Whilst Hermes is playing ping-pong with my parcel between their UK and German hubs, Interparcel decides to show my parcel as returned to me, whilst it clearly is showing as located at Hermes's Friedewald Hub in Germany! No wonder it takes 14 working days to return a parcel! In order to hide their SHAMBOLIC SHENANIGANS Interparcel today decided to stop the self-tracking service for my parcel. Interparcel's response below raises the following question: Why do Interparcel still take online bookings for deliveries to Amazon Germany via Hermes, if Interparcel have known for years that Amazon Germany will not accept these parcels? The answer is simple: Interparcel takes your money and does not care to maintain their booking system in order to prevent such failures. It is so much easier for Interparcel to make it mine, yours and each other customers' responsibility to check that a company like Amazon accepts deliveries from Hermes at a specific location. Update 9th Febuary 2019: Finally, after more than a month, Interparcel admitted that they lost my parcel and informed me that it could take 28 days to receive a final conclusion on my claim for compensation ... AN UNBELIEVABLY SHAMBOLIC SERVICE! BUYER BEWARE!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Very pleased with the efficiency that my deliveries are handled. Top marks.”
Helpful Report
Posted 5 years ago
Nathan Clarke
Unverified Reviewer
“Do not use. Items lost (probably stolen), will not refund for their breach of contract. I suspect their business model relies on underhand behavior!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“After a dismal experience with another delivery agency with the word Parcel in the name, Interparcel were like a breath of fresh air. Easy to use website and top customer service that actually picked up the phone and were never "experiencing higher than usual amounts of calls" - which means that they have enough staff for the job. Good on you. The control panel did not always show the true status of a parcel, but I am not sure if that was a case of imperfect integration between their server and the actual courier company. Collect+ never showed the status for instance and even with UPS I often had to call to see if it had actually been delivered or not.”
Helpful Report
Posted 5 years ago
Rohit Patel
Verified Reviewer
“Rubbish customer services. I paid to deliver my important documents for 3 days service & they said it will be delivered on day 6. Don't use Inter parcel We batter use direct Currier company rather then using this kind of commission agents.”
Helpful Report
Posted 5 years ago
Michaela Van Es
Verified Buyer
“I've been using Interparcel for over 10 years and have always had good service and good prices. I found it helpful to review the different courier services independently beforehand and have chosen DPD as the best value and best service overall. UPS would be my 2nd choice. I would not use Hermes or DX.”
Helpful Report
Posted 5 years ago
Christopher Kinloch
Verified Buyer
“Parcel delivered to Switzerland as per the quote. No damage. I will use again.”
Helpful Report
Posted 5 years ago
Alison Davey
Unverified Reviewer
“Quite the most terrible service to a customer who has used interparcel for many years and spent thousands of pounds with your company. Incredibly poor communications and ignored emails and then I receive a return charge of £14.00 to which the company wont waive despite saying that I received no correspondence relating to the matter. Very commercially naive practice which unless redressed will loose the company my business.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“excellent service would use again recommended”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I made order parceforce express 24. And the parcel has been lost. Try contact customer service and they said they can’t find it. Make the claims and they said will be contact me shortly but still no response. Very disappointed.”
Helpful Report
Posted 5 years ago
Denise Paran
Verified Reviewer
“I sent a parcel to my son for xmas ...tract it and it said closed on the tracking last month ...contacted customer service and they stated they left a card at the property ...he had nothing there ...its was sent back to me on the first of feb !”
Helpful Report
Posted 5 years ago
Gordon Lynch
Verified Buyer
“Great way to send and track your parcels at affordable prices. Fab choice of services with well known carriers.”
Helpful Report
Posted 5 years ago
Estelle Jailliard
Verified Buyer
“très bien je recommande”
Helpful Report
Posted 5 years ago
Desmond Lee
Verified Buyer
“Very good”
Helpful Report
Posted 5 years ago
Interparcel is rated 4.5 based on 9,913 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request