Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

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Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Easy to go on line and order and have had not problems with our parcels collected”

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Posted 7 years ago

“One of your warehouse staff stole my phone and you didn't report the incident to the police, nor express any real concern. Theft has become such a routine matter you've become desensitised. I will advocate to everyone I can, never to use your corrupt service. Never ever contact me again, I'm not interested. Idiots.”

Helpful Report

Posted 7 years ago

Hi Oliver, Please email us your order number, this wouldn’t be us as we are only the broker not the courier so we do not handle any parcels. Please contact us on customerservices@interparcel.com, we will get this looked into.

Posted 7 years ago

“I have sent a number of parcels via Interparcel and most have no problem. What pleased me was that in the few that had issues they quickly resolve for me with the courier I booked.”

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Posted 7 years ago

“I have sent a number of parcels booked through Interparcel and most have been collected as arranged. What I have particularly liked is that on the few occasions something has gone wrong Interparcel have quickly resolved.”

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Posted 7 years ago

“efficient, went without a hitch”

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Posted 7 years ago

“Easy to use, reliable, good price comparison between services.”

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Posted 7 years ago

“package received when expected.”

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Posted 7 years ago

“Their system allowed my error to add a PO Box into the pick-up address, and then never bothered to inform me why they didn't pick-up. Per their 'customer service' rep, they rely on customers to call them them when a pick-up does not occur. Then, they charged me $10 to cancel my order. $%^$%#@@!!! Never again”

Helpful Report

Posted 7 years ago

Hi Playmeo, Unfortunately we are not able to collect or deliver to PO Box addresses and this is advised in our Terms of Use. Please could you send the order number this is regarding over to trustpilot@interparcel.com and I will get this charge looked into further for you.

Posted 7 years ago

“it was easy to book.. .my parcel was sent to Germany and i was highly delighted how quick it got there. also it was good value . will use interparcel every time . would highly recommend them.”

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Posted 7 years ago

“Dreadful service - waited all day for collection and nobody came. WASTE OF TIME. Was told it would be delivered on Monday, offered to collect Monday instead, meaning it would not be there until THE FOLLOWING MONDAY. USELESS - REFUND ME AND DON'T EXPECT ME TO ORDER AGAIN”

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Posted 7 years ago

“Booked a parcel in for Next day delivery with DX on a Tuesday. By Friday still no delivery - interparcel dont offer any help and only tell you what is already updated on the tracking. Wont offer a refund or insrance!!! Untrustworthy and unhelpful.”

Helpful Report

Posted 7 years ago

Please accept my apologies that you have had reason to contact us in such a way. I am very sorry for the problems you have experienced and for the resulting inconvenience that this has caused. We regularly feedback to all couriers details of any failures, or indeed any other issues affect their service, so that this can be looked into and addressed internally. While I realise this is probably not the response you were looking for I cannot offer a refund based upon a late delay on a service where there is no money back guarantee in place. Please email your order number to reviewus@interparcel.com we will get this investigated for you.

Posted 7 years ago

“I recently had to cancel an order at very short notice. Ms Abbie Ancell of Interparcel dealt with this issue very efficiently and promptly and I received a full refund. I have no hesitation in awarding Interparcel (and Ms Ancell) five stars.”

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Posted 7 years ago

“Easy and convenient to use.”

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Posted 7 years ago

“Ever seen Pet Detective.? God knows what they did to my parcel on the way to its destination. But the most disappointing bit is the insurance claim back service! You have no chance, even if it was wrapped in kryptonite and delivered by the Queen they would look to get out of it. Stressful and full of obstacles from the start, just poor all round. I'm taking it to small claims court to get my money back. Ive have given the recipient his money back for the goods, not his fault. And now I'm stuck as he doesn't want it, can't blame him. So now I have to pay for it to come back to me... Awful experience, but won't stop until they admit responsibility and repay me for the service I didn't get.”

Helpful Report

Posted 7 years ago

Hi Andrew, I'm very sorry your item has arrived damaged. I can see this is currently being dealt with by our claims team. It looks like they require more images of the damage to the item as the ones they have received are not clear enough unfortunately. Please can you send this over to them and we will ensure this is resolved as soon as possible for you.

Posted 7 years ago

“interparcel didn't cough up when they lost my parcel - placatory but meaningless customer service - I think this is why they are cheaper-I gave up on trying to even get a claim form for my lost package -good job the value of item was only £40 and not £400 - I would think they gain a lot from lower insurance premiums for themselves because they don't want to cough up”

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Posted 7 years ago

“Really easy to use and if you do have any queries the online chat box is wonderful”

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Posted 7 years ago

“easy to use site, great prices, delivery quick”

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Posted 7 years ago

“I am a small business customer sending around 5/10 parcels a month to various worldwide destinations. The prices and simplicity of finding the best option for a particular destination and speed of delivery are better with Interparcel than the direct contract we had with an individual courier as our volumes are low. The collection & delivery service booking UPS, Fedex and TNT via Interparcel has been great. The only problem that I have had is that I received an email asking for additional payment for an oversize parcel for one shipment. I queried this and sent evidence that the parcel size was correctly booked and have not heard anything since so hopefully this is resolved. I am now taking photographs of all parcels to show weight and dimensions in case this problem happens again. So overall impressed with the service, and also like the website for ease of booking and tracking.”

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Posted 7 years ago

“im really the wrong person to do this we oaid a lot for a next day service that took five working days and cost me an order plus a refund plus a failed repet bussiness and interparcrl did not care just kept flogging me of to couiers”

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Posted 7 years ago

“Fast and punctual”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,913 reviews