Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Interparcel for approximately 14 years now and aside from the very rare occasion when a delivery is delayed due to customs or is not delivered due to recipient not being in, I have been very happy with the service provided, hence the reason for being a loyal customer now for 14 years. I have recommended other friends who run their own businesses and they have also been very happy with the same services provided. all round, great service and I couldn't be happier. Even when the occasional thing goes wrong, it's dealt with efficiently and without too much complications. Highly recommended!!”

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Posted 7 years ago

“I booked inter parcel to send a Christmas present to my friends son who lives in Poland,Gdansk. It got picked up on the 13/12/2016. On the time i booked it, it said it would take up to 4 days to get there. I thought great. So i booked it and it was really cheap. Its still not arrived there yet and the date today is 08/01/2017. They tried to blame me for putting the wrong address down, then they found out it was third parties mistake. Every time i ring them i get no good reason why it has not yet arrived at Gdansk. It should of been a Christmas present for a 5 year old boy. Not veru happy with the service or the customer service i got.”

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Posted 7 years ago

“Chaos with recent orders. One overnight order wasnt picked up for days! Interparcel kept changing their story on why and when it would be picked up. Another order was listed as lost then after I filed claims, it was found and claimed to be delivered - which is yet to be confirmed. Customer service people are clueless and not helpful! Website is clunky and inefficient.”

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Posted 7 years ago

I am sorry you have had issues with orders. I have checked all your orders for the last 3 months and can only find order 13840204 where you have contacted us. My colleague has emailed you the POD for this on 05/01. With regards to the website this is currently being re designed and should hopefully be launched very soon.

Posted 7 years ago

“Always helpful and reliable”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Having dropped off the parcel at my local "Pick Up Point" it was collected and delivered early the next day. I had elected for the text service confirming delivery. All for £6.66. A great service at a great price. I would recommend anyone to use this hassle free service!!”

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Posted 7 years ago

“Simple reliable service which gives a good choice of options at a reasonable price.”

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Posted 7 years ago

“I have used this service for the second time yesterday. There was a mix up with paperwork. After a telephone call to them I was called back by a lady by the name of Ms A Woodcock who advised I could scan and e mail the missing document which I subsequently did. I then received an e mail from James England what a helpful young man. Advised me the paperwork had been forwarded to parcel location and would keep me advised. Which he has. I have received a further e mail now confirming parcel now on the way overseas and saying if I needed further assistance to call them. What more can you ask from a company which offers a range of choices of courier, ease of booking, most of all a HUGE discount on prices, tremendous customer service from people who care. Would I use and recommend of course and I have my son in law who usually uses royal mail to send to France has used them he couldnt believe the ease of sending, the cost and the speed. Thanks again and a big well done for your customer service.”

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Posted 7 years ago

“I managed to mix up two parcels. James England was very helpful in getting the courier to redeliver to the correct address at no extra cost - great customer service. Thanks! Jonathan”

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Posted 7 years ago

“DELIVERED AHEAD OF TIME”

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Posted 7 years ago

“The service was easy to use on the computer and the agent who collected my parcels was helpful and courteous”

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Posted 7 years ago

“Never had a problem over 7 years BUT as we all know when there is a problem it is how it is dealt with for the customer. That is when you know you have a good business your dealing with.”

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Posted 7 years ago

Hello, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 7 years ago

“Competitive prices - Good range of quotes - Easy to print address labels - Great home collection of parcels - Excellent all-round service !”

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Posted 7 years ago

“Competative prices, easy booking form, 100% sucessful delivery rate, thanks”

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Posted 7 years ago

“Very good service for very good price.”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

“Always an easy to use, no hassle service. Good value for money too. I use the drop off point service. No waiting indoors is needed. Shall be using regularly for a long time to come.”

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Posted 7 years ago

“I booked a UPS collection and saw the van outside but the driver didn't even bother to get off and search for an address. He just drove off after couple of minutes. I waited until end of day but they never turned up again. When called Interparcel the lady was not interested in my complain and rudely finished the conversation. Terrible customer service. Interparcel never again.”

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Posted 7 years ago

Good Morning, I am so sorry to hear this and this will be dealt with internally. I have checked the tracking of this order and can see that this has since been delivered to your customer this morning.

Posted 7 years ago

“We sent two shipments with you and you lost both of them.... unbelievable - cost us loss of reputation with the customers not to say the loss of goods with no recompense from you. Totally disappointed with nothing good to say about your service I am afraid. We will not be using you again. Also got the distinct impressions that Customer Services did not really care and loved this comment when I asked to be put in contact with a Director ... and I quote....."directors do not deal with customer escalations". I run my own business and I would certainly want to deal with an unhappy (very) customer to try and find out what went wrong.”

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Posted 7 years ago

Good Morning, I am so sorry that order 13725514 was declared lost. I can see that the carrier did carry out searches but were unable to locate the goods. Unfortunately the claims team advised that the service you selected does not come with any cover, This is mentioned during the booking process. I am very sorry for any inconvenience that this has caused.

Posted 7 years ago

“I recently enquired about a package that was shipped to South Korea, Tasha J came back with just the answer I had hoped for. Great service from her”

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Posted 7 years ago

Interparcel is rated 4.5 based on 9,913 reviews