Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Found Nicole Roland to be very helpfull, with prompt repllies to questions regarding delivery and updates..”

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Posted 8 years ago

“Sabrina was very helpful today.”

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Posted 8 years ago

“HI, after not being able to print lables (our printer problem) I contacted interparcel and was assisted by James England to sort out our problem. James was very polite and helpful and did everything that he said he would do for us thankyou.”

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Posted 8 years ago

“Annelese was great, she kept me informed and stayed on the case until the problem at customs was resolved.”

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Posted 8 years ago

“Booked a parcel to be collected on 22/03/16. Waited all day for the collection and nothing happened. Couldn't phone on the day as the collection period expired after the phone line had shut down for the day. Phoned first thing the next day to ask why the parcel had not been picked up to be told that there was no explaination and that they would request the courier to pick the parcel up as soon as possible. I stated that I could not wait in and needed the parcel to be picked up within an hour of my call. They said they could only request the courier to pick up some time during the day which I said was unacceptable. They said they could not help any further so I cancelled the order and now await a refund which has now happened. I suggest you put a process in place to deal with this problem. How about a partial refund and/or a guaranteed pickup time to within an hour. It should not just be your customer's problem when your processes fail to meet your customers needs. Terrible service. Will never use this company again.”

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Posted 8 years ago

Hi Chris thank you for your feedback, I do apologise that you had a failed collection, if you could provide your order number to reviewus@interparcel.com I can look into this further for you. Couriers do not offer times as the services we offer are all day services, so in the event of a failed collection we are still not able to offer a time as the couriers cannot give this to us.

Posted 8 years ago

“Booked a collection with UPS, they were due to collect the same day but didn't turn up. Had I not contacted Interparcel to find out why, they would not have collected at all! They came the next day & thank God the parcel arrived with my customer in time. I thought I'd give them the benefit of the doubt today but guess what?! It happened again & this time I will be in trouble unless I cancel the collection & pay £100 instead of £40 to send a parcel to Ireland as it will now be late if I dont! NOT HAPPY AT ALL! :(”

Helpful Report

Posted 8 years ago

Hi Savio, thanks for your feedback, so sorry that you have not been happy with the service received. All concerns and issues are raised with the couriers whenever problems arise, we can only apologise when these occur. We have raised the failed collection with UPS and can see the collection is still booked for today. Should you have any further queries, please feel free to email us on reviewus@interparcel.com and we will respond asap.

Posted 8 years ago

“Efficient and straight to the point. Good cost options. All good”

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Posted 8 years ago

“Sabrina at Interparcel was great - easy to deal with, solved my problem and all with a smile”

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Posted 8 years ago

“Louana was awesome! She was responsive, helpful and a pleasure to work with. I'd be happy to recommend Interparcel for any international shipping. Thanks again Louana!”

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Posted 8 years ago

“James England - very polite and helpful and good with follow ups. The whole team are always a pleasure to deal with.”

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Posted 8 years ago

“i have used interparcel for a few times now and never had a problem. i contacted today about a rescheduled collection and sabrina was very helpful and polite will reuse again thankyou”

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Posted 8 years ago

“Becky his help me so much, with the my parcel. I like interparcel. Thanks for help”

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Posted 8 years ago

“Mrs. Rachael Smith was very nice to help me in my problem. Hope to join us newly”

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Posted 8 years ago

“Have been using Interparcel since approx. 2002 and have to say am always impressed by their service. I must have sent thousands of items over the years, literally, and service has been first class 98% of the time. the 2% of the time when something has gone wrong, it's either down to my customers not being in, supplying me incorrect information or on the very very rare occasion the courier not delivering on time for whatever reason, but even then, soon as I call to find out what's going on, the matter is dealt with efficiently and without any complications. I plan to stay loyal to interparcel for as long as I am in business, in the country, in operation and in need of a courier service”

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Posted 8 years ago

“Paid for a Saturday delivery of my very important parcel. Waited all day Friday for them to pick the parcel up. Nobody came. This courier was TNT. Would never EVER recommend again. No compensation or anything. Very disappointed.”

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Posted 8 years ago

Hi, sorry to hear your goods have been delayed, I cannot locate your order as no email or order number has been supplied. We may not be able to fully refund if the service chosen is not covered under a money back guarantee but we should be able to partially refund by downgrading to the next day service if this has gone out today instead. Please contact us on reviewus@interparcel.com

Posted 8 years ago

“INFORMED PARCEL LOST AND INTERPARCEL INFORME ME 5 MINUTES BEFORE CLOSING SWITCH BOARD AND CAN'T BE BOTHERED TO HELP I AM JUST THE CUSTOMER”

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Posted 8 years ago

Hi Rosina, so sorry your item has been lost in transit. The matter has been passed to our claims department who will contact you directly to initiate the claim process.

Posted 8 years ago

“I was out when the parcel was delivered do had to contact your office and was assisted by Georgia Bliss. Georgia was so helpful on the phone and went iutbifvtheir way to help me - emailing me with information. She was so helpful”

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Posted 8 years ago

“Sabrina is excellent! She replies all my questions regarding my order extremely fast!”

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Posted 8 years ago

“I reached out to on line customer service with a tracking query, and Sabrina was quick to respond and update me on delivery time and who had accepted the items - very impressed with the service!”

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Posted 8 years ago

“I m glad to be an Interparcel costumer they are very good in what they are doing, good (SERVICE) and wonderful (STAFF) and very good costumer service like ( LOUANA ) all i can say now is THANK YOU Interparcel for your good service”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews