Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“VERY EASY TO USE”

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Posted 8 years ago

“Reasonably priced, pick up at my door. But my boxes came through fairly beat up and two days later than they initially said.”

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Posted 8 years ago

“Stop the collaboration with DX.”

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Posted 8 years ago

“Very pleased, will use them again. J.R.”

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Posted 8 years ago

“Excellent service, great prices, respond quickly to queries, very efficient and reliable. Kate in the customer services is very helpful.”

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Posted 8 years ago

“Fair prices, unlike Royal Mail (who make it not worth selling), reliability; I have no complaints whatsoever.”

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Posted 8 years ago

“Very easy, smooth and seamless process of pickup and delivery. Keep up the good/great service and will definitely recommend interparcel to anyone and everyone.”

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Posted 8 years ago

“Simple way of sending items, easy to understand, great choice of service, and good value! I recommend to my friends. Great fast service thank you!.”

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Posted 8 years ago

“Very easy online system. Parcel collected and delivered as arranged - so very happy with the service. Would definately use again.”

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Posted 8 years ago

“Paid over £60 for a same day collection - UPS Express via Interlink to Cambridge. Interlink advertise if you order before 4pm its same day collection. therefore as my parcel is so urgent I ordered the express service at 2pm Thursday and yet at 8pm still no collection! No phone call - no apology nothing! When I call the help line im told that collection on same day is not guaranteed!! Despite what the frickin website says - apparently Its only guaranteed next day delivery after collection! My parcel needs to get to Cambridge by Friday which is why I paid for an express service on Thursday within the timescales given! But now they are not even collecting until Friday (if they turn up) but don't guarantee delivery until Saturday! What a RIP OFF!! FALSE ADVERTISING _ SHODDY SERVICE- £60 for nothing!”

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Posted 8 years ago

Hi Mrs Lent. I am so sorry that this was not collected. We have of course noted this and have raised a complaint against the carrier. I can see that you have since spoken to the manager who has cancelled and refunded this order for you as per request. Unfortunately no carrier has a 100% success rate with collections and collections do fail on a daily basis. Once again I am very sorry and hope that you will consider using Interparcel again in the future.

Posted 8 years ago

“Sent a parcel to be returned that was well protected in its original packaging and it was broken on transit and a refund claim denied.”

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Posted 8 years ago

Hi Kate, I am sorry to hear that your item has been damaged in transit, this has been raised with the courier in question. When booking with Interparcel, we advise that all items must be boxed in order to be sufficiently packaged for transit. It has been noted that your item was not packaged in a box and so the item is sent at your own risk, I am sorry

Posted 8 years ago

“Quick and efficient, no dumping of parcels.”

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Posted 8 years ago

“Parcel was not collected (13555751) and no communication received for any delay. Contacted them and they were prepared to give a refund but decided to give them another chance and arranged a further collection time. Item was still not collected! Asked for a refund. They did not seem bothered by their poor service almost as if it is routine for such things to happen. Will not be using again.”

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Posted 8 years ago

Hi Munaf, I'm so sorry that your parcel was not collected, we do feedback to all couriers details of any failures, or indeed any other issues affect their service to hopefully improve our services for the future. I can confirm that the order has now been cancelled and refunded for you in full as requested.

Posted 8 years ago

“Good pricing. Quick delivery.”

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Posted 8 years ago

“Excellent Service. Highly Recommended.”

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Posted 8 years ago

“We paid for next day delivery and the parcel was not delivered for 48 hours.”

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Posted 8 years ago

“Great Service”

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Posted 8 years ago

“I have used this company for quite a long time now and never had a complaint service has always been good even when there was a problem. Thanks Graham Brooke”

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Posted 8 years ago

“I regularly use Interparcel. They provide comparative quotes - it's easy to compare the options.”

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Posted 8 years ago

“BOOKED IN A COLLECTION ON SUNDAY FOR MONDAY COLLECTION, HERMES DIDNT TURN UP, INTERPARCEL SAID THEY BOOKED ME IN A NEW COLLECTION FOR WEDNESDAY, DIDNT TURN UP, THURSDAY AND STILL NO ANSWER FROM INTERPARCEL OR EXPLANATION GIVEN! "SHOCKING SERVICE" ADAM”

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Posted 8 years ago

Hi Adam, Thank you for taking the time to write a review. I am very sorry for the problems that you have had with this collectiion, a complaint has been raised with Hermes regarding the delay. I can see that the service was then changed to UPS for collection today and that the item is now in transit.

Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews