Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant professional experience !!”

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Posted 2 years ago

“If you are very busy, have mobility problems so can't easily go to a Post Office, have a large or heavy parcel to send, Interparcel are the answer. They have a wide range of ways to send your parcel: choose your courier company, including Parcelforce, your pick up date and, within reason, the time. Very, very helpful.”

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Posted 2 years ago

“Great service, great price”

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Posted 2 years ago

“Parcel arrived late and in a poor condition. It had been opened even though it was clearly marked “wedding gift”. I reported it to Interparcel who said they would send out a claim form. I never heard from the company again.”

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Posted 2 years ago

“Very easy to use. Reasonable costs, bit cheaper than RM or Parcelforce. I like that I can do all admin at home, then just drop parcel at garage 3 miles away and it's taken care of.”

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Posted 2 years ago

“Great service, could collect my parcel, unlike another popular site.”

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Posted 2 years ago

“We have used this service for years, however recently had poor experience with very long delays (weeks) with a parcel that should have arrived in days. While it is possible that some of this lay outside of the control of this carrier, they could improve their customer feedback and should adjust the information they provide to customers accordingly.”

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Posted 2 years ago

“Very easy website to use. Carrier turned up when due. Excellent service”

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Posted 2 years ago

“Excellent service. Would recommend and use again.”

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Posted 2 years ago

“Easy process throughout and it saves you so much money I love it!!!”

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Posted 2 years ago

“Excellent and punctual service”

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Posted 2 years ago

“very good service”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Faultless”

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Posted 2 years ago

“CUSTOMER SERVICE IS WORSE THAN USELESS AND WEBSITE HAS MULTIPLE GREMLINS LIKE NOT SENDING EMAILS TO RESET PASSWORD. THIS SMALL PROBLEM WAS TO MUCH FOR CUSTOMER SERVICE TO COPE WITH”

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Posted 2 years ago

“I work for a small IT company whereby we have used Interparcel for many parcels over the years and have only had trouble recently. Going off past experience we have had no reason to doubt the services as being anything but exceptional. However, via Hermes/Evri through the Interparcel website, we have had 4 items go missing or 'lost' They are expensive hardware and through the whole experience, we haven't received anything in terms of compensation or even cover which we paid for on 2 occasions to ensure we got something back. Every time I have asked the progress of each case, I get a standard 'wait 72 hours' which has lapsed about 3 times! I find it no coincidence that the handler being Hermes/Evri each time something has gone missing. I have logged a complaint with Interparcel and logged it as a crime to the police as one of the packages was opened deliberately, taken the item out of a case and posted the empty case to us. VERY suspicious but Interparcel don't seem to care which makes us wonder, are they investigating properly for this potential multiple theft? AGAIN, I cannot know any of this progress due to security reasons. As I have mentioned, our experience over the years has always been positive, until this point. We realise companies are still catching up from Covid and appreciate the fact. However, a job shouldn't be allocated if it cannot be performed fully and to the letter. This review will be going up as a warning to Hermes/Evri bookings through Interparcel. All other couriers we have had little or no issues with. Interparcel have lost a customer of the past 5 years. So very sorry it has come to this review being left but the frustration of this matter is now through the roof, with no real compensation or apology, until I have asked! My work and a small business is now out of pocket of a decent amount of money. After we have struggled through the past couple years, we certainly didn't need this!”

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Posted 2 years ago

“PAID FOR A 2 DAY DELIVERY - TOOK OVER 7 DAYS. RUBBBBBBBBISH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“Exellent efficient service !! Thank you”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Parcel delivered carefully and on time.”

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Posted 2 years ago

Interparcel is rated 4.5 based on 9,923 reviews