Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Excellent and punctual service”

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Posted 2 years ago

“very good service”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Faultless”

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Posted 2 years ago

“CUSTOMER SERVICE IS WORSE THAN USELESS AND WEBSITE HAS MULTIPLE GREMLINS LIKE NOT SENDING EMAILS TO RESET PASSWORD. THIS SMALL PROBLEM WAS TO MUCH FOR CUSTOMER SERVICE TO COPE WITH”

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Posted 2 years ago

“I work for a small IT company whereby we have used Interparcel for many parcels over the years and have only had trouble recently. Going off past experience we have had no reason to doubt the services as being anything but exceptional. However, via Hermes/Evri through the Interparcel website, we have had 4 items go missing or 'lost' They are expensive hardware and through the whole experience, we haven't received anything in terms of compensation or even cover which we paid for on 2 occasions to ensure we got something back. Every time I have asked the progress of each case, I get a standard 'wait 72 hours' which has lapsed about 3 times! I find it no coincidence that the handler being Hermes/Evri each time something has gone missing. I have logged a complaint with Interparcel and logged it as a crime to the police as one of the packages was opened deliberately, taken the item out of a case and posted the empty case to us. VERY suspicious but Interparcel don't seem to care which makes us wonder, are they investigating properly for this potential multiple theft? AGAIN, I cannot know any of this progress due to security reasons. As I have mentioned, our experience over the years has always been positive, until this point. We realise companies are still catching up from Covid and appreciate the fact. However, a job shouldn't be allocated if it cannot be performed fully and to the letter. This review will be going up as a warning to Hermes/Evri bookings through Interparcel. All other couriers we have had little or no issues with. Interparcel have lost a customer of the past 5 years. So very sorry it has come to this review being left but the frustration of this matter is now through the roof, with no real compensation or apology, until I have asked! My work and a small business is now out of pocket of a decent amount of money. After we have struggled through the past couple years, we certainly didn't need this!”

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Posted 2 years ago

“PAID FOR A 2 DAY DELIVERY - TOOK OVER 7 DAYS. RUBBBBBBBBISH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 2 years ago

“Exellent efficient service !! Thank you”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Parcel delivered carefully and on time.”

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Posted 2 years ago

“Parcel delivered OK.”

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Posted 2 years ago

“Easy to use, I used Hill Street Post Office in Newry and found them excellent and professional.”

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Posted 2 years ago

“Not a good experience this time :-( there seemed to be a communication breakdown between you and Hermes (or whatever they are called these days) … they did not collect when due and whole thing got delayed”

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Posted 2 years ago

“Very good and secure service to fuerteventura”

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Posted 2 years ago

“Great experience! Delivery drivers were really nice and went above and beyond. I wish all deliveries went quite this well.”

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Posted 2 years ago

“Interparcel was contracted to ship some equipment and a carnet via Hermes (now Evri). The shipment went missing and has never been found. The Carnet was the most important item and in both cases little commercial value to anyone else. Although we, the business, could contact Interparcel they were unable to get anywhere after several weeks of complaining and chasing. Evri / Hermes were also unable to contact by phone or online so we drove to the depot, which was also not easy to find. Lots of promises were given but still nothing. So it's understandable why Interparcel is unable to control their supplier. Interparcel is a reasonable shipping aggregator but never, ever, use Evri. Evri parcel goes missing.”

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Posted 2 years ago

“Appalling experience using this company and their associate Evri (rebranded name of the notorious Hermes). The best thing I can say about this shower of s*** outfit is that they gave me a refund. Four appointments to pick up the same parcel - all no shows. No reason given. No response from customer complaints dept (escalated@interparcel.com). Just wasted my time, my customer's time and probably lost me future business. Be warned - this company masquerades as a courier provider but they are anything but. Just go direct to a reputable courier, cut out the middle man and save money and time.”

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Posted 2 years ago

“This was a large item (roll of lino) and bigger (longer) than most carriers would take. It was also a one off, single item and so was struggling to get a carrier to take it at a price that was less than teh item itself. There was no significant delay in collecting or delivering and it went smoothly It was a few months back that this order was handled and was very pleased with it and would use again. One quibble I seem to remember is that the website was not entirely straightforward but it allowed me to place and pay for the order, so probably wasn't that bad!”

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Posted 2 years ago

“Awful. Arranged pickup and been waiting 2 days to be told each day they have until 6pm..and no show. Don't guarantee ANYTHING so you could be waiting weeks. If you are a business that want to keep their customers happy, don't bother with this company.”

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Posted 2 years ago

“Tuffnells we’re excellent”

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Posted 2 years ago

Interparcel is rated 4.5 based on 9,913 reviews