Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi i went to drop my parcel off at stragglethorpe crossroads radcliffe ng122ju but they scaned it and said give it back to driver ,so thought iwould take it back next day but same staff said same thing. so had to ask my daughter to take it as was at work and they said same thing and was not interested so my daughter got had to cntact you and you said take it to another drop off point so she had to go to cotgrave and they were great no probs.the amount of petrol and time to take one parcel its a joke,plese could you look at stragglethorpe”

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Posted 3 years ago

“I cannot write a review because I have not received my parcel ordered on 7/6”

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Posted 3 years ago

“Unfortunately, a package sent to Belgium over 2 months ago appeared to be held up in customs. I understand problems can occur, but the inability of Interparcel to deal with or even attempt to resolve the problem has been woeful. I have now joined the rank of online reviewers who wishes they could leave a no star review!”

Helpful Report

Posted 3 years ago

“I left this review on Trust Pilot last week - you inboxed me and asked for a review - Incidentally, up to today's date, I still have no idea where my package is. Dead to me - one star is still too much Hello I have been on the phone with your employees for this entire week, trying to get a package collected. This package was booked and paid for on Thursday last - June 3. The collection date was set for Monday. Package was prepared and left at the reception area since Friday 4th. Every single day that has passed I have contacted your customer service line because I have had several delayed collections from you before......only to be told repeatedly that the package was set for collection that day. On one day I was even told that the driver came and the package was not ready....a damnable lie since it has been sat at the reception area for near a week and is quite visible to anyone who enters the building. I have a customer waiting for this item who has been in contact with me every day asking me what the delay is and I simply have run out of words. I am now faced with affording the customer a discount and possibly giving him the item free of charge in order that my reputation is not negatively impacted.....something, I take it your company cares little about - your reputation that is. Sadly, apologies will not do - your colleagues have done nothing but apologise. I will attempt to get my package to the customer another way. I think a refund is in order and please, do not insult me by sending me any more marketing emails. Your company has now become as dead to me as Hermes. RIP.”

Helpful Report

Posted 3 years ago

“I decided to use the parcel locker as there was one very near to where I live. When I got there the locker was out of action. And as you cannot change the mode of posting I had to drive to the next nearest one. I was not happy. If I'd known the locker was out of action I would have selected a different way of posting, probably going to a nearby shop which i know would be open. I won't use this method again.”

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Posted 3 years ago

“Was very good then waited 4 days for a next day delivery x 2. Phoned them daily and on one particular day they told me the large parcels were collected when clearly they are still outside on view of my security cameras.”

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Posted 3 years ago

“Twice in the last month they have failed to tell me / call me /email me that my parcel hasn't been collected. My client had to call and tell me. I called Customer service and they said there is no guarantee for next day service even though I paid premium price. There is also no system in place where there is someone checking if items have been collected and delivered. It took me to call them to check their system. I was offered to rebook or a refund but in the same breath said if I rebook there is no guarantee they (DPD) will collect. Shoddy. Won't be using them again.”

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Posted 3 years ago

“Seriously let down, paid for a next day service and goods arrived after 48 hours.”

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Posted 3 years ago

“I spent extra money and selected a 24 hour service with Tufnells. Parcel was not delivered on time”

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Posted 3 years ago

“Absolutely rubbish service, charged another £5 for nothing, the parcel still not delivered. I can't recommend this service!!! AVOID! AVOID! AVOID!”

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Posted 3 years ago

“Dreadful service my parcel is still not delivered after 7 weeks. Company claims they are not responsible for chasing up orders or making sure deliveries are inline with service purchased. Worst customer service ever.”

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Posted 3 years ago

“I recently sent a parcel and it was returned due to EU bureaucracy regulations, and throughout the experience of being given information from interparcel customer service was either misleading or incorrect and when interparcel knowingly make mistake or customer service don’t do their job correctly, they won’t accept liability even though customer services and other departments make mistakes, I was given incorrect information, I was sent email asking for information that wasn’t even relevant to my parcel, I was receiving phone calls from UPS asking for authorisation letter, which interparcel should of submitted and I had to phone interparcel to ask why they hadn’t carried out the request I asked 5 days previously to submit letter to UPS, I was told, new staff member made mistake, and all you get is apology after apology, and their mistakes cost me money and they accept no liability if they make mistake. so if ever use interparcel and things go wrong, they go wrong spectacular and 99% when it goes wrong, it’s because of the incompetent staff at interparcel”

Helpful Report

Posted 3 years ago

“GB0200839504 This is a live reference number, I am awaiting delivery, however when I enter this on interparcel tracking app all I get No information from Tuffnel Which seems they off load to 3rd party courier. Where is my purchase????????”

Helpful Report

Posted 3 years ago

“I arranged for a parcel to be delivered to Spain (Birthday present). Having followed instruction with an online chat to ensure i filled out the paperwork correctly, my nephew still had to pay 30 euro in taxes to receive. I did the online chat to ensure that I completed the paperwork correctly as it was a present. Therefore I was not impressed and had to send my nephew money to cover this charge.”

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Posted 3 years ago

“Appalling service! My parcel has been stuck in Spain. They have taken no responsibility to resolve the situation claiming they are a third party and can not resolve the issue. Parcel force, the carrier I chose through interparcel say my contract is with interparcel! I have been informed I have to resolve the situation with a clearing agent in Spain myself which i have tried to do all replies are in Spainish! I have wasted hours and hours. Now I just want my parcel to be returned to the UK and interparcel aren't interested! ABSOLUTELY DISGUSTED ALL I WANT ARE MY PERSONAL BELONGINGS BACK!!!!!”

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Posted 3 years ago

“zero stars for customer care, communication and transparency.”

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Posted 3 years ago

“I sent a parcel to Spain via interparcel. The goods a faulty return. They used a third party supplier to transport the goods. The item eventually reached Spain and I mean eventually. They never reached there destination, they were returned to me months later with out explanation. Only on return did I get the reason why they were sent back. Plus a hefty bill for the return. The service was pitiful”

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Posted 3 years ago

“Interparcel is an unprofessional company that took my money and didn’t do the service. I paid £70 for a 8kg parcel to delivery to Spain. After more than a week waiting for any notice about it, I receive the parcel back at home. The explanation was: ‘it was unclear at customs’. It contained only naan bread, tea and sweets. I lost my money! NOT RECOMMENDED!!!0”

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Posted 3 years ago

“When it works, it is great. As soon as a problem arise they crumble. No attempt at trying to understand the problem from the customer's perspective or doing anything to help resolve it. Incredibly dissapointed.”

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Posted 3 years ago

“PLEASE AVOID USING THIS COMPANY !! They lost my item and provided very very poor and uncaring generic customer service Please feel free to contact me for the details”

Helpful Report

Posted 3 years ago

Interparcel is rated 4.5 based on 9,923 reviews