Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I arranged for a courier collection and had to cancel at the last minute due to unforeseen circumstances. However the staff were very helpful and polite throughout the process and I received a full refund without too much hassle. My reimbursement was handled by customer service adviser Nicole Rowland who throughout was very professional and helpful, sympathetic and a pleasure to converse with. All in all I'm satisfied with the services I've received.”

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Posted 9 years ago

“Although the delivery didn't meet the dead line (next day delivery) as it should of, I was very happy with the customer service I received. I dealt with a lady called Annelese McBride, who kept me promptly updated, was very professional and helpful. Because of the service, I would use inter parcel again and just hope that the next time delivery would be more accurate and no delays.”

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Posted 9 years ago

“Great customer service from Sabina Lengyelova, who provided efficient support and a can-do attitude in order to have my delivery fulfilled.”

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Posted 9 years ago

“I use Interparcel pretty regularly , often several times a month, and until recently have been very happy with the services they provide. Mostly i use Interparcels own service (provided by UPS), which is a good quality / price balance for me, and has proven reliable till last week. I booked the Interparcel Premium Next Day service to collect a parcel from my home address on Thursday. By 19:00 no collection had been attempted so i contacted Interparcel via online chat. James answered my inquiry, and said the carrier had attempted collection but received no reply, and asked if i wanted collection re-booked for the next day. I stated that no collection attempt had been made, to which he asked for my e-mail address stating he would look into it and get back to me via e-mail. That was the end of our chat session. Friday morning i again contacted Interparcel to ask why i hadn't heard back about the non collection, and was told "it was being looked into with the carrier", i asked what was happening regarding my collection and was told it had been re-booked for collection later that day. No further comment on the missed collection, or the incorrect statement that "collection had been attempted" has been received. However, I had another parcel booked for collection the following Monday using the same service, which due to unforseen circumstances i needed to re-arrange for Tuesday. I e-mailed Interparcel customer services late Sunday night to request the change of collection day, and was greeted by a pleasant message from Nicole Rowland at just after 09:00 Monday morning confirming the change......great service. The level of fuss free service i received from Nicole is the reason i use Interparcel soo frequently, and it is a shame James hasn't managed to uphold those high standards. We all know that mistakes can and will happen, customer service is measured on how these mistakes are dealt with, more than whether a mistake has occured. Overall, i am happy to continue to use and recommend Interparcel's services.”

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Posted 9 years ago

“Had an issue with a delivery contacted James o/t via Web chat within less than 5 minutes it was rectified am impressed”

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Posted 9 years ago

“Online chat facility worked well. The problem (of our making) was sorted out.”

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Posted 9 years ago

“Lisa Irish - found her very helpful and courteous. Never received a reason why UPS delivered to no. 27 instead of no. 5 though!! Caused me several fraught phone calls with my customer. billawservices@tiscali.co.uk”

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Posted 9 years ago

“Have used this company for a few years now and have found it a good,cheap and easy way to send a parcel.If there are any problems,the seem to be resolved fairly easily.Recommended.”

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Posted 9 years ago

“good service ,not had any problems .sent about 20 parcels.”

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Posted 9 years ago

“Very efficient and friendly service. Lisa Irish was able to help tracking a parcel and making sure that it arrived safely. Recommended courier service.”

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Posted 9 years ago

“Had a problem whereby Interparcel had charged me twice, however I had a very quick response after I emailed their Customer Services people and (1 working day later) I've just had confirmation from Nicole that the matter will be resolved. I'd rather that the problem had not occured in the first place, however I'm very pleased with the pleasant and speedy response from Customer Services.”

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Posted 9 years ago

“all good, Lisa was very helpful”

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Posted 9 years ago

“Very helpful and good service”

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Posted 9 years ago

“prompt reply for my delivery question.”

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Posted 9 years ago

“easy to use website, would like to see more couriers carry items up to 5kg but between 1.5m and 2m but only up to 15cm x 15 cm”

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Posted 9 years ago

“As a guitar trader I use IP a lot of the time because its main services are carried out by UPS. Excellent with guitars, and only one (small) slip up so far. IP admin can be a pain if there is a problem, as they immediately go into denial mode, but usually things go smoothly so no need to phone them. I have learned if there is a problem to contact UPS direct, and they are excellent at resolving it (as opposed to making up excuses, or guessing). Pros: UPS runs the service Cons: IP will not insure over £1000 item value so I have to use rival company p4d to access FedEx and £2000 worth of cover for many instruments - this is IP's loss.”

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Posted 9 years ago

“Helfull ,. Thank from the Employ Called James Giffen for Sorting My Issue quickley ,.”

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Posted 9 years ago

“Easy access to drop points. Competitive prices.”

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Posted 9 years ago

“A quick way to send goods”

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Posted 9 years ago

“We find Interparcel a very good and reliable service. If a problem arises through non collection customer services have been very good. We had a non collection this week and Annelese McBride dealt with the situation very quickly. Excellent service.”

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Posted 9 years ago

Interparcel is rated 4.5 based on 9,923 reviews