Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started out with panicking on my part...the old 'can't find an email from you' syndrome...thus become part of the 'living dead' to stumble around getting even more worked up...then email found in 'rest of junk' and all becomes clear. To sum up you were mega efficient, I was not. Sorry to have bothered you with my senility. Regards. mikew”

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Posted 8 years ago

“PRICE AND CHOICE”

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Posted 8 years ago

“Good value, website works reliably. Interface is not quite as good as competitors. Difficult to find full pricing options before entering full details.”

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Posted 8 years ago

“Easy booking, reliable service, deliveries on time.”

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Posted 8 years ago

“Sham of an outfit! Delivered a parcel (£34 as it was large) no issue until 2 weeks later. I receive an email saying it was marginally larger than declared when booking (10cm) and that want an additional £54!!!! They have now issued court proceedings as I have asked for proof of size and weight before I settle, which they apparently can not provide as it was a digital reading! What a scam. DO NOT USE THIS 3RD PARTY SERVICE!”

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Posted 8 years ago

“Nice & easy to book, cheaper than most others & very quick delivery”

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Posted 8 years ago

“Brilliant service, excellent prices”

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Posted 8 years ago

“Very easy to use, easy design, good price, quickly shipping time.”

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Posted 8 years ago

“outstanding on time delivery , ALWAYS !!!!!!!!”

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Posted 8 years ago

“Prompt delivery”

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Posted 8 years ago

“Packet never came to Addressee. According to tracker arrived in warehouse and that was it.. Email was never answered, no possibility to call and even writing this is a hassle as it disappears under my keybord”

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Posted 8 years ago

Hi Mieke, I am very sorry that this package has not been delivered to your customer. I have now raised this as a formal complaint with Hermes and have chased the delivery up with them. As soon as I have any updates I will contact you right away. I have checked our email records and I am not able to find any emails that were sent regarding this order, if you ever have any issues in future please email customerservices@interparcel.com and we will ensure this is looked into further for you. You can also call us on 0333 3000 700, our phone lines are open Monday - Friday, 8.30am - 5pm. We also have live chat available on our website until 8pm each evening and this is Monday - Friday.

Posted 8 years ago

“I use Interparcel often. Their pick-up drivers are always friendly and polite. My parels mostly arrive undamaged (packaging sometimes gets torn). Overall I am happy with them and their prices.”

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Posted 8 years ago

“Mary Evans, Thank you so much for sorting our missing item going to Slovakia, panic over!! another happy customer”

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Posted 8 years ago

Hi Richard, Thank you for your review, we really appreciate the positive feedback and look forward to being able to send more parcels and packages for you in the future. Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more! Thanks, from the team at Interparcel.com

Posted 8 years ago

“Thank you so much for sorting a missing item going to Slovakia, panic over”

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Posted 8 years ago

“I don't generally have any problems so I have nothing to moan about”

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Posted 8 years ago

“Always efficient and collected within the window offered. I must say it would be nice if the website automatically recognised me without having to log in and enter all my details again. I wanted to check my order history and could not find half of the parcels we had sent presumably because when booking I had not logged in.”

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Posted 8 years ago

“Excellent service thank you Mary for very fast help.”

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Posted 8 years ago

Hi, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the service provided and look forward to being able to assist you in the future. Thanks from everyone at Interparcel.com! Make sure you follow us on Twitter @interparcel and Facebook/interparcel for all of the latest updates, news and more!

Posted 8 years ago

“I paid for a next day delivery service with UPS through Interparcel, I even paid the extra £5 to cover the parcel for the full value of its contents. The parcel arrived seven days late. When I first contacted Interparcel I was told someone would stay on top of this and get back to me the same day which didn't happen. I had to call again the next day. I was told I need to provide a full description of the contents and UPS will start an investigation which will take 8 days. I was told after a few days there were 'warehouse capacity issues' with the delivery address which I did not believe at all. The parcel seems to have finally been delivered seven days after the day it should have been delivered (I have not verified this at the time of writing this review). When I asked for a refund due to the fact I did not receive a next day delivery said which I clearly paid for, I was told the service is not covered by a money back guarantee. Absolute rubbish. They have lost a customer.”

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Posted 8 years ago

Hi Qumran Khaliq, thank you for your review. I am very sorry for the delay with your shipment. The carrier was advised the delivery address was having major delays due to warehouse capacity issues. Unfortunately the service selected at the time of booking doesn't come with a money back guarantee if the shipment arrives late. Once again I do apologise for the inconvenience caused.

Posted 8 years ago

“Smooth transaction.”

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Posted 8 years ago

“Excellent customer service from Tia. Professional, polite and friendly.”

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Posted 8 years ago

Interparcel is rated 4.5 based on 9,913 reviews