Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

Company Reviews

Metrics

Info

About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.....Interparcel made parcel-shifting easy. Thanks”

Helpful Report

Posted 6 years ago

“i used today first time this service very good service before i received my item before time schedule i recommenced this very good experience. thank you”

Helpful Report

Posted 6 years ago

“I pay a little more than going with MyHermes direct but I get a better tracking of my parcel.”

Helpful Report

Posted 6 years ago

“Excellent service. First time I had used it to send 2 parcels from Brisbane to Sydney and was amazed at the efficiency of the service from booking to pick up to delivery. Would definitely recommend. Thank you.”

Helpful Report

Posted 6 years ago

“Don't use this company or the courier they use Landmark Global. It is cheap but not cheerful. They attached an additional incorrect address label on the package. This covered the original correct address. The package was late for over 15 days and thus ruined Christmas. As the package contained Christmas gifts. Their customer service was no help and only when I got additional courier tracking numbers was I able to contact and physically go and find the parcel. This was not the service that was payed for. Yet, their customer service could not care less.”

Helpful Report

Posted 6 years ago

“PLEASE READ BEFORE YOU USE INTERPARCEL. I sent a package with interparcel it was the worst customer service experience I have ever experienced! They promised next day pick up after 3 business days I called to find out what the hold up was...they advised there was a mistake from the courier and rebooked it for the next day. Two days later no one came so I called again and they did the same again. 2 weeks later and 5 phone calls from me to them and they finally picked up my parcels. It turned out the courier was never booked by interparcel until the final day. Not only that but they never called me. I had to chase them up every time. This was THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!”

Helpful Report

Posted 6 years ago

Good Morning, I am very sorry about this. I have checked the order number you have quoted in this review but this is from 2008. I have checked your details provided and cannot locate any bookings. If this is not about Interparcel please may you remove this review.

Posted 6 years ago

“It provides lots of quotes to chose from. It has a text messaging service to receive updates on the parcel being sent. The website is easy to use!”

Helpful Report

Posted 6 years ago

“sent parcel via parcel shop along with other parcels which have been delivered just getting fobbed off on online chat the parcel was mis routed on thursday 28th december where it is now god knows as the tracking as stopped from that date , the recipient of the missing parcel is on to me for a refund surely someone must know where the parcel is”

Helpful Report

Posted 6 years ago

Good Morning Paul. I am sorry for the issues that you have had with this booking. I have checked and this is now showing as out for delivery to your customer today.

Posted 6 years ago

“I have paid for what i thouht was a courier servce with a 10-14 day delivery estimate. It now turns outt that my parcel is in the regular postal service and after 5 weeks my parcel is still is transit and is several hundred miles away from its destination. I would never have used this service if i had been aware thatis was basically the royal mail service. Please never use ths companyif you want a speedy deliver. I will never use them again.”

Helpful Report

Posted 6 years ago

“I paid you for a service from you and then you would not take any responsibly for the late delivery of my parcel to Ireland. And then when I complained you hide behind a clause saying you do not give refunds for late delivery, I would not use your company ever again. and I have told all of the companies that I send parcels too of your very bad delivery service.”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry that you have had issues with this orders. Unfortunately with the service booked we do not offer a money back guarantee for late dleivery. Most parcels are delivered without any issues so I am very sorry that you had a problem with thsi order.

Posted 6 years ago

“Interparcel are excellent in themselves but as soon as goods are sent via Landmark Global be prepared for a ridiculously long wait for the goods to ever be delivered. I sent 2 parcels which were then sent onwards via Landmark Global for both India and China and they both took 3 weeks. I have another parcel on it's way to India ( Sent on 20th December ) and, a 5-7 day service is never going to happen as they can't even trace where the parcel is at the moment!! Interparcel are fine it's just the other couriers they hand the work over to on overseas stuff which concerns me.”

Helpful Report

Posted 6 years ago

“I booked through interparcel for ups drop off to store service. Paid for the service went to drop the parcel off and the guy here said to me that he cant take the parcel due to him not knowing when they will collect and sent me away to contact interparcel. Made contact through online chat and explained the above. I was then told to try other drop off points which I had done with a previous parcel to be turned away 3 times. So said I'm not going to repeat this driving round for an hour and a half with no guarantee they would take the parcel. I asked if it was interparcels policy to take money for a service where you cant drop a parcel off. They said its down to the drop off points.They shouldn't take money for a service you cant use. Offered a refund which I took but now have to book a collection which is very inconvenient to me. Interparcel never agreed this was wrong only informing me that's the way it is, nothing we can do. NOT GOOD ENOUGH”

Helpful Report

Posted 6 years ago

Good Morning Dave, I am very sorry for the issues that you have had with dropping your parcel off. We will of course get this issue raised with the courier as they have not advised us that any shops would be turning customers away. Once again I am very sorry about this.

Posted 6 years ago

“Parcel wasn’t collected, spent the whole day waiting, time for collection given between 8am to 20.00pm. Complete waist of my time.”

Helpful Report

Posted 6 years ago

Good Morning Sigrid. I have checked the order number linked to this review and this was collected on the day booked 25/09 and was delivered to your customer in Germany on 30/09.

Posted 6 years ago

“Text message with time of collection from house- I didn't have to wait all day long, fast delivery and parcel wasn't damaged. Just great”

Helpful Report

Posted 6 years ago

“I dropped off my parcel on 28th november and it has still not been delivered. Will not be using this company again.. would have been far faster to use the royal mail. Website very misleading saying delivery in approx 10days. Unimpressed so far......”

Helpful Report

Posted 6 years ago

Good Morning Lisa. I am sorry for the problems that you have had with this order. I can see that this is currently going through customs in South Africa. We have chased the courier to see if we can get any updates and will get back to you once we know more.

Posted 6 years ago

“I am sorry but but my daughter sent items back but I can say with confidence she would; not use your service if she was not happy with it. George”

Helpful Report

Posted 6 years ago

“Great company and great service.”

Helpful Report

Posted 6 years ago

“Very competitive prices and speedy delivery.”

Helpful Report

Posted 6 years ago

“Basically you supply the postage label that I can’t download from other companies”

Helpful Report

Posted 6 years ago

“Parcels collected on time”

Helpful Report

Posted 6 years ago

Interparcel is rated 4.5 based on 9,913 reviews