Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID This terrible company. I would put 0 if I could. So i booked delivery service with interparcel via fedex for a parcel to be shipped internationally. I paid the agreed price for this parcel of £170 since it was a big box. All went smoothly I packed the box a perfect cube shape box (stated all correct measurements and weight all within the stated allowance), sent the parcel and it was delivered within a few days so I thought perfect that was good. 6 weeks later I receive a very vague email saying my parcel measurements were incorrect and I need to pay a fee of £248 because of this if i don't respond within 7 days they will just take payment??. They stated that my parcel had changed from 62x62x51 to 89x89x53 (Impossible as my box was a perfect cube shape and I am meticulous hen measuring). So I disputed this with them and asked politely for them to provide more information and proof of this massive change in size and ridiculous fee! I received a response stating they will not provide any evidence or they will not dispute it with the courier until I sent them evidence of the measurements (who takes pics of themselves measuring a parcel at all angles?). The dispute went on back and forth with emails and at one stage the person I was emailing literally copy and pasted the same email response to me. They flat out refused to provide me any evidence, answer any of my questions, dispute with parcel company for me nothing. Eventually they sent me an invoice which was very vague and had no company name on it. This invoice stated my parcel was also 84kg when it was 21kg? so my parcel also apparently quadrupled in weight and on the side of this invoice stated Oversize fee £49 yet they quoted me £248??. I emailed back and forth for around 2 months until they suddenly just threatened me with legal action if I did not pay even though they had not provided me any information or answered any of my questions the entire time, they were rude. They said if I don't pay by a certain date I would be taken to court, be given fees to pay by them and the email was super threatening. So they basically backed me into a corer provided no evidence provided no information were rude and not helpful whatsoever. They refused to explain the invoice they had sent me and how my parcel had magically expanded by almost 30cm and quadrupled in weight. Terrible company awful customer service charged me a fee of more than double the original cost with no clear answer. Please avoid these thieves.”

Helpful Report

Posted 3 years ago

“All good.Parcel picked up and delivered when stated,and kept fully upto date during travel.”

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Posted 3 years ago

“Always been very pleased.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Good range of options for both collection and delivery; perfect service each time we have used, even during the busy period. No need to wait at a post office again!”

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Posted 3 years ago

“ok service. never refund o partial refund when miss 24h service”

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Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“I used Interparcel before Christmas and everything went smoothly. Package was picked up and delivered on time.”

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Posted 3 years ago

“Absolute mess dealing with this company. I sent a package abroad with a house number error. I tried to contact the company multiple times by phone but couldn't speak to anyone in their local office. So I emailed them and the delivery company with the correct address. I got no response and 2 months later the package was sent back to me and I was charged for it. In short, Christmas gift mailed in November, returned in March.”

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Posted 3 years ago

“Always deliver with great communication. Always my first choice.”

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Posted 3 years ago

“DO NOT USE INTERPARCEL!!! I will never, ever use Interparcel again. After going quiet for over 3 weeks, I chased them, called them, emailed them never a clear explanation about the parcel and then apparently was missed the labels. Absolutely, terrible service, they lie and will not respond to, or acknowledge any complaints. They are simply not interested in their customers and will take no responsibility at all for anything that goes wrong. They are only interested in taking your money and not give you back even if it’s their mistake. DO NOT USE THEM!”

Helpful Report

Posted 3 years ago

“I’ve been a customer of Interparcel ever since I became an artist years ago and have always been very happy with the service up till now when something recently went wrong and I needed to ask for customer support. Have been asking customer services to help me obtain a refund since end of last week for a parcel which never made it to Florida. I paid £64 to ship it there. It spent a week missing in a depot, nobody knew where it was - customer services kept telling me it was in customs. It eventually turned out that the trackable label had come off, it was returned to me by UPS with the other label and customs documents intact. UPS had printed out a label with my address on and returned the parcel to me rather than printing out he customer’s address and sending the parcel to him as they should have done. The customer still wants his parcel. I can’t get a response, he’s been waiting for his item since 2 March. This is where I’m at, let down and going nowhere. Very frustrating as I’ve recommended Interparcel to everybody I know but am now in a position where I need to find a new courier service myself. I still need to send my parcel to Florida urgently but no longer trust Interparcel, my normal provider to get it there. So disappointed.”

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Posted 3 years ago

“Fantastic service :)”

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Posted 3 years ago

“I wish I could give 0 star. I have booked interparcel service and the parcel hasnt delivered to my home country, I requested to them to get it back but nothing happen, I have been waiting for 4 months now but no body is doing anything, when we call to them they just saying they have made a request to fedex , but dont use this service to send your parcel, Its very worst service I have even seen.”

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Posted 3 years ago

“An easy to use website. I thoroughly recommend Interparcel.”

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Posted 3 years ago

“Parcel to Germany was picked up and delivered with speed and at very good price, what more could you want?”

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Posted 3 years ago

“not received anything”

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Posted 3 years ago

“Very easy to use and a perfect way to send parcels from home.”

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Posted 3 years ago

“Good service, always deliver worldwide”

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Posted 3 years ago

“Overall good service. The only thing was that the Courier came earlier than the preferred time and I had to rush to prepare everything. Parcel was delivered quite fast, although again later than expected, but that was due to US Customs. Despite minor issues I will be using the service again in the future.”

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Posted 3 years ago

Interparcel is rated 4.5 based on 9,913 reviews