Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a totally ignorant OAP, I must say that Interparcel made it very easy for me to navigate through all the paper work so that my parcel could go from the UK to Australia”

Helpful Report

Posted 5 years ago

“Don't even think of using these guys. Hopeless service altogether. When I did the booking with these guys, they said that my parcel will be delivered by 22nd Dec 2018. and paid 165 dollars for delivery. Now nearly after three weeks they are asking more money to returned the parcel back to the sender as they failed to deliver ontime. What a ridiculous service. Don't believe what they show on their website. Big bunch of lairs. *****DON'T EVER USE THEM***** Altogether I lost Parcel valued $360 + Inter parcel fees $165. Return flight to the country starting from $440. You can make the call.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“PLEASE LISTEN - AVOID AVOID AVOID They're not even worth the 1 star. They are paying for people to leave 5 star reviews, THEY ARE NOTHING THAT THE REVIEWS STATE. They lost our company parcel worth over £100 3-4 months ago and they have done absolutely nothing about it. UPS abandoned our parcel with no explanation at all. We have since had to refund the customer so we have lost out big time. I've been told I would get a call back and every time we have chased them, no one knows anything. I've spoken to James & to Amy and each one told me they would get back to me once they have chased our compensation. No one has got back to me but they continuously are sending us emails for payment of fees. No one has taken any responsibility or demonstrated any human decency in owning up that it is in fact an error on behalf of their non existent service. Oh, but they demand their fees. No logic. It's actually shocking. This isn't the first time either. There has been no compensation whatsoever even though we paid for parcel insurance and there has been no reimbursment on our delivery charges. They are now threatening US with legal action over £31.37 if we don't pay up within 7 days ?? At this stage, our company is looking to take legal action against Interparcel and I will personally be taking this matter further to trading standards also. I will not rest until they are shown for what they have put myself and others through. The legal threat against us for an error they have made is all I need to keep me fuelled. I hate injustice at any level, they've in all honesty, threatened the wrong company. absolutely appalling service to say the least. This is how they treat long term customers? AVOID THEM AT ALL COST. ROYAL MAIL has better deals and they have fantastic customer service. If I knew INTERPARCEL were this DISHONEST, I would never have used them. I should have listened to the bad reviews they usually get. All of a sudden, it's all 4 - 5 star reviews. It is 100% all paid for, they are not genuine reviews. A cheap way to regain reputation. Scroll back abit more through their reviews, you will see for yourself.”

Helpful Report

Posted 5 years ago

“PLEASE LISTEN - AVOID AVOID AVOID They're not even worth the 1 star. They are paying for people to leave 5 star Google reviews, they are nothing that the reviews state. They lost our company parcel worth over £100 3-4 months ago and they have done absolutely nothing about it. UPS abandoned our parcel with no explanation at all. We have since had to refund the customer so we have lost out big time. I've been told I would get a call back and every time we have chased them, no one knows anything. I've spoken to James & to Amy and each one told me they would get back to me once they have chased our compensation. No one has got back to me but they continuously are sending us emails for payment of fees. No one has taken any responsibility or demonstrated any human decency in owning up that it is in fact an error on behalf of their non existent service. Oh, but they demand their fees. No logic. It's actually shocking. This isn't the first time either. There has been no compensation whatsoever even though we paid for parcel insurance and there has been no reimbursment on our delivery charges. They are now threatening US with legal action over £31.37 if we don't pay up within 7 days ?? At this stage, our company is looking to take legal action against Interparcel and I will personally be taking this matter further to trading standards also. I will not rest until they are shown for what they have put myself and others through. The legal threat against us for an error they have made is all I need to keep me fuelled. I hate injustice at any level, they've in all honesty, threatened the wrong company. absolutely appalling service to say the least. This is how they treat long term customers? AVOID THEM AT ALL COST. ROYAL MAIL has better deals and they have fantastic customer service. If I knew INTERPARCEL were this DISHONEST, I would never have used them. I should have listened to the bad reviews they usually get. All of a sudden, it's all 4 - 5 star reviews. It is 100% all paid for, they are not genuine reviews. A cheap way to regain reputation. Scroll back abit more through their Google reviews, you will see for yourself.”

Helpful Report

Posted 5 years ago

“Excellent service. Yorkshire to central Italy in 48 hours.”

Helpful Report

Posted 5 years ago

“Very easy, good value and delivery very quick(overseas)”

Helpful Report

Posted 5 years ago

“The parcel got opened and re-taped shut. They lost the handmade birthday card that was inside it.”

Helpful Report

Posted 5 years ago

“Parcel lost, lame excuses, no refund. Worst ever even tho i paid for contents insurance. Don't recommend to anyone.”

Helpful Report

Posted 5 years ago

“My mother sent 3 packages 16+ days ago. UK to Germany. 2 arrived straight away. 1 has vanished. No solution. No refund. Just really poor excuses and vague promises to follow up every 3 days. Shocking customer service and terrible customer experience. Avoid this company.”

Helpful Report

Posted 5 years ago

“wedesnday my parcel was out for delivery but no one delivery attempt was actually made. thursday an attempt was made to deliver it. despite a large sign requesting the driver to leave it with my neighbour he did not do so. friday I contact them and they are not going to attempt another deliver. it is at a post office. no one will tell me which post office as its apparently on the card they left me while trying to deliver it (no card was left). and now i have no idea where my package is”

Helpful Report

Posted 5 years ago

“Used this company for the first time. Paid for a two day express service to Ireland, should have been there by December 20th and have just been told that my parcels will not be delivered until 24th (when the person will be away). they said although its not my fault they cannot offer a refund. Absolute disgrace.”

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Posted 5 years ago

“Very efficient service”

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Posted 5 years ago

“very pleased”

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Posted 5 years ago

“Always use, great service.”

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Posted 5 years ago

“It was a very good service I cant fault it”

Helpful Report

Posted 5 years ago

“The service does what I need it to - gives me a price comparison of couriers, also providing relevant details like insurance, drop off/pick up, urgency, approx delivery date, etc.”

Helpful Report

Posted 5 years ago

“Delivery was very prompt”

Helpful Report

Posted 5 years ago

“Interparcel provided the delivery service I needed at a good price. I was able to track the parcel for most of it's journey and, the most positive thing is that the parcel arrived at the correct destination in good shape and in an acceptable time period in line with the service purchased. All in all a good service at a great price. FYI have had bad experiences with other carriers who seem to auction the job to the lowest bidders with consequent issues. I was recommended to Interparcel by a friend. They are now my preferred carrier.”

Helpful Report

Posted 5 years ago

“DO NOT USE I would give zero stars but this was not an option. One star is far too generous for this appalling service. Customer service hours are shocking, when you can actually get hold of anyone you get told different things by each person you speak to. Ordered and paid for my service and no one turned up to pick it up. Its so bad its almost funny !!!! DO NOT USE”

Helpful Report

Posted 5 years ago

Interparcel is rated 4.5 based on 9,913 reviews