Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

Write Your review

Tell us how Interparcel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interparcel 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used Interparcel.com for years and have always been happy with the price and service. I have had to phone them just once on the latest occasion to help with an order. Kate Hall who dealt with my call was extremely helpful and professional and has left me feeling confident Interparcel.com is still No.1 and I will continue to use them in the fututre - Thank you”

Helpful Report

Posted 9 years ago

“Ellie was very helpful and fast with information I needed.”

Helpful Report

Posted 9 years ago

“i had a problem with paypal paying for a parcel but it was not logged on system ,when i phoned lisa irish she was very helpfull in exlaining what i had to do to get a refund and it was back in my paypal account within the hour very efficient girl ,thanks lisa”

Helpful Report

Posted 9 years ago

“I was assisted by Lisa Irish today, as I had a last minute change of destination address. She was very courteous and prompt in assisting me with my request. Excellent customer care.”

Helpful Report

Posted 9 years ago

“Useful and normally reliable with collection and delivery”

Helpful Report

Posted 9 years ago

“I would have given you 5 stars and 10 except for your performance here in Hong Kong. But my rating would have been much worse if it hadn't been for Stacey McKay your very helpful customer services advisor in Crawley. My parcel was collected in UK and delivered to Hong Kong with the utmost efficiency. But it appears that your agent here does not share that approach. The parcel was lying here somewhere with no notification to me of its arrival nor that it would not be delivered to my home address. When I finally contacted Stacey she was most pleasant and very efficient in getting me the agent's contact details and then the tracking reference. With this information I was able to retrieve my parcel today, but the HK Post Office did say that it wooed have shortly been returned to sender. Please get your HK agent to advise recipients of this problem. Alls well now Best regards George Dunn”

Helpful Report

Posted 9 years ago

“Sabrina was really helpful on Web Chat. Thanks Sabrina!”

Helpful Report

Posted 9 years ago

“Website is great. I had trouble inputting my postcode which was verified on the Royal Mail website but not on yours. Spoke to a couple of different live chat agents who were all extremely short, unhelpful and not bothered. The exception lies with "Kate" who was quick, polite and an all round legend.”

Helpful Report

Posted 9 years ago

“Online chat person I was in contact with , james i think he was called was very helpful.”

Helpful Report

Posted 9 years ago

“A fqst efficient services. One of my barcode labels didn't come through and I'm glad to say Lisa Irish helped solve the problem quickly. Thanks”

Helpful Report

Posted 9 years ago

“There was a delay with delivery but cost refunded after asking - no quibble so very impressed”

Helpful Report

Posted 9 years ago

“I had a problem with US customs after shipping an order. My client got in contact for an update and automated tracking didn't reveal much about the state of the order. I phoned interparcel for help, and Megan Elliott picked up and was very helpful in resolving it quickly. It turned out that customs needed a copy of an invoice, and had some issues communicating this to my customer effectively. Megan sent this on my behalf which was great. - Matt B”

Helpful Report

Posted 9 years ago

“James Giffen has been really helpful. I have been dealing with an issue for 2 days (which means speaking with 3 other Interparcel's employees) and he has been the only one giving me a solution.”

Helpful Report

Posted 9 years ago

“good and efficent service happy thanks”

Helpful Report

Posted 9 years ago

“Frankie & James were very helpful resolving a query for me”

Helpful Report

Posted 9 years ago

“Generally i have found Interparcel to be very safe, reliable and competitive - in order of importance. Customer service is also very responsive - which is a refreshing change for a primarily online business. Only last night i had to change a collection location - but being after hours, followi a failed phone call i sent an email. Annelese expedited the email quickly, my item has been collected already and i remain hopeful it will still be delivered tomorrow. Thanks very much David”

Helpful Report

Posted 9 years ago

“My recent request was efficiently dealt with by Beka. Could not wish for better service”