Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t give less than one star. If your parcel gets there great, however if you have to contact customer services they do reply quickly with “ we will look into it “ and that is it. Ask how to make a claim for a missing parcel that you have paid extra insurance on again “ we will look into it “ after a month and repeated asking you get upgraded to “urgent request “ and still waiting. No advantage for using a broker”

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Posted 4 years ago

“Paid for tuffnells by 12 service booked for a tuesday by friday Tuffnells had still not collected. Complete waste of time. Having read reviews and noticing how many 1 star reviews decided it was best not to trust this service. The high star reviews do not seem genuine reports. In interparcels defence they have refunded me quickly although they should take note of customer feedback and not sell “by 12 “ services if their providers dont adhere to it.”

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Posted 4 years ago

“Have used inter parcel quite a few times now and every time has been straightforward and easyparcels delivered in tact and on time. Good prices too!”

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Posted 4 years ago

“They lied to me, didn't return calls, ignored emails, missed every deadline and failed to resolve my case fairly or on time, without apology. The worst customer service I have ever had.”

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Posted 4 years ago

“Great service, very competitive prices.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Recommended by a friend, I am very impressed with the service offered - first class”

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Posted 4 years ago

“picked up when they said they would Sent message on arrival Good delivery to my grandson”

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Posted 4 years ago

“Everything perfect!”

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Posted 4 years ago

“All good - no problems”

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Posted 4 years ago

“Interparcel lost my SOLD Keter SHED weighing 74kg, valued @ £444.99 within 24 hours of collection. Fools around, unsympathetic, unapologetic, and offers settlement of £25. Shocking and a NEW LOW!! Becky Blythe - Claims Supervisor, this is Appalling!!!”

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Posted 4 years ago

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Posted 4 years ago

“very good delivery service”

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Posted 4 years ago

“Excellent pick Up Liverpool and transportation to My daughter in Spain.”

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Posted 4 years ago

“A very efficient service, I will definitely use again.”

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Posted 4 years ago

“Excellent Service And Price!!!”

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Posted 4 years ago

“Perfect service. Quick to collect great communication. Parcel in Australia within a week. Would definitely recommend”

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Posted 4 years ago

“Terrible, unprofessional service. Interparcel broke my parcel, delivered half of it and I am still waiting on the other half and/or payment of the insurance value for it. Parcel was sent some 6 weeks ago and the customer services department is completely unresponsive, saying they will get back to me and then never do. After repeated chasing there is still no resolution. Completely unacceptable way to do business. AVOID - DO NOT USE THEM!”

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Posted 4 years ago

“This was my first time using interparcel. I used them as one of their couriers - Tuffnells - were able to collect the parcel from my home address the quickest. Also, they would provide their own label. 1)The driver collected the parcel a day later than agreed. 2) Driver did not provide a barcode that I could upload to prove To eBay that the item had been dispatched. 3) A day later interparcel web page was showing the parcel as “delivered” in contrast to what the recipient claimed. 4) after numerous calls to customer services it transpired that the driver had simply left the parcel on the buyers doorstep! No signatures. No photographs. Just plain left it unattended on their doorstep!!! 4) Interparcel customer service is atrocious! One representative claimed it was “normal to leave parcels” in this way “due to COVID 19.” (!!!!) It was extremely difficult communicating with them regarding this! 5) I finally opened a claim. Their claims department then demanded proof of the value of the shipped goods. I pointed out it’s not important how much I paid for the goods, it’s how much I sold them for that’s the crucial figure! Moreover, no matter what proof I provide regarding the monetary loss, interparcel will only pay the standard £25 compensation!! So why this song and dance about proof of value. So far that’s where we are at with this sorry affair! Conclusion: Interparcel are far from a professional set up. They seem to focus more on collecting their commission from courier companies than they do in ensuring a quality service. Worse of all is their attitude to complaints and Customer service!!! Avoid Avoid Avoid”

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Posted 4 years ago

“BEWARE ☠️☠️☠️ I booked and paid for a parcel collection and delivery by Interparcel.com. At £33.54 it want cheap but it was ParcelForce 48 so I thought 48 hours was good for the price. Interparcel sent my package to Preston instead of Halesworth in Suffolk. Despite all assurances, it failed to arrive 4 working days later. The “chat” staff were dismissive and arrogant saying no compensation was possible. They blamed ParcelForce even though the contract was with them. It is now 5 working days since I paid for this service and they still can’t tell me where my parcel is nor when it’ll be delivered. Their customer service is atrocious. Their system blatantly faulty as they themselves provided all labelling. They promise to email you updates but you never get a single one. They promise to chase the package up and let you know. NOT A WORD IN RESPONSE. They’ve taken your money and provide abysmal service, denying all liability which is shocking as my contract is firmly with Interparcel. AVOID USING THIS COMPANY OR YOU WILL BE SORRY”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,913 reviews