Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,913 Reviews

54 %

of reviewers recommend Interparcel

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About Interparcel:

Interparcel the UK's favourite online parcel comparison website, offers discount parcel delivery services to over 220 countries across the World.

We only work with the best couriers available including UPS, FedEx, TNT, DPD, City Sprint, ParcelForce and many more to offer you the best service with the lowest prices possible.

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Interparcel 5 star review on 4th March 2022

Gail Makepeace

Interparcel 5 star review on 9th September 2021

Jeff Sanderson

Interparcel 5 star review on 11th February 2021

Malcolm Saunders

Anonymous

Anonymous // 01/01/2019

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“Great service, wouldn’t consider using anyone else!!”

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Posted 4 years ago

“Parcel never arrived, Hermes said it was damaged beyond repair. Contacted interparcel to send it on anyway, never heard anymore. I ended up out of pocket for the item and without it.”

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Posted 4 years ago

“Very quickly hassle-free delivery”

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Posted 4 years ago

“Very efficient service at very reasonable price. Would use again and recommend”

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Posted 4 years ago

“I had to give one star to be able to write the review , otherwise it would be zero . I used interparcel over a couple of years ago .i had Actuslly assumes it had gone out of business , hence a review so ling after I used it ! I sent - tried to send a parcel to Greece , within the weight limit ( 26kgs ) AND size limit . It never arrived .After two months of thinking that the postal service in Greece was at fault , I got a small parcel from interparcel with some of the contents of the parcel I sent (2kgs worth ) an extremely pleasant girl at interparcel tried to help by tracking it for me . She said she could see that the parcel was too big to send so there were splitting it up to send it back to me . It would be in 5 separate packages ....???? What on earth ??? First of all it wasn’t too big according to their web site and secondly why didn’t they send ALL of it to Greece . I never saw the rest of the parcel . The girl I doke to who tried to help was then ‘not available ‘ A woman then took over snd said the rest of the parcel had been delivered . There was no note in my letter box nor had any neighbours been given anything for me . She also denied opening the parcel and said their couriers wouldn’t have opened it either . It simply beggars belief that that firm is still operating . As far as I am aware it’s against the law to open a parcel addressed to someone else and nowhere on its website does it say it has permission to do so . The complaint letter I wrote got a very short answer saying the parcel had been delivered and signed ‘ the complaints team ! So in short DO NOT TRUST THIS COMPANY . I’ve never had an apology even from a new CEO ! I don’t have photos but I DO have a recording of the conversations as I’m hard of hearing snd sometimes need to listen to things twice”

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Posted 4 years ago

“Very good, competitive prices, good choice and good service. Thank you”

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Posted 4 years ago

“If I could leave a ‘no star’ I would! They have contacted me in September asking for evidence of size / weight of a a parcel I posted with them BACK IN MAY 5 months ago? Absolutely absurd with no way I can prove it having a bill to pay. I used to use them a lot, terrible customer service demanding money and threatening letters if I do not pay.”

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Posted 4 years ago

“I had booked & paid for a pickup of documents that I needed urgently & Fastway Couriers failed to pickup. So, as a result, I have to do a road trip of 6 hours to collect the documents.”

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Posted 4 years ago

“Parcel was delivered on time & in first order condition.”

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Posted 4 years ago

“reliable, cheap, quick and easy to use”

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Posted 4 years ago

“I ordered a high back chair for my mother, who was having a hip operation. Daisy in Customer Services went the extra mile to ensure I received speedy delivery in time for mum getting out of hospital. Exceptional customer service - highly recommend. Thank you Daisy!”

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Posted 4 years ago

“I ordered a high back chair for my mother, who was having a hip operation. Daisy in Customer Services when the extra mile to ensure I received speedy delivery in time for mum getting out of hospital. Exceptional customer service - highly recommend. Thank you Daisy!”

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Posted 4 years ago

“Excellent service. Come when they say they will, efficient, courteous and helpful. Thank you.”

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Posted 4 years ago

“Easy to use, good service and price”

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Posted 4 years ago

“Punctual, delivered quickly and safely.”

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Posted 4 years ago

“Delivery was quick and easy”

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Posted 4 years ago

“Amazing service, have used a couple of times to send parcels to family abroad. Parcels collected from my home, (Very little extra cost and worth it, Especially in Covid times) always picked up when they say they will, and parcels have arrived at destination when they said they would. Collector polite and cheerful, and following Covid rules. Delivery to Finland super fast and direct to the door. Tried Royal Mail before and took nearly two weeks longer. As I’m sending presents to grandchildren I want the parcel to arrive in good time. Will definitely use Interparcel for all future parcels. Thanks, and very happy to recommend this service.”

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Posted 4 years ago

“I saw the postman with my parcel but he never said anything. This is odd. Then I found a card through my letter box with REF: 23397- SU”

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Posted 4 years ago

“La verdad que mi experiencia no ha sido muy buena. Mande un paquete a méjico el pasado 13 de julio y todavía no llegó. Nadie me dice nada . Tienen mi tlfno y email y no entiendo el porqué no me dicen nada así que será la última vez que usaré interparcel o parcel2go”

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Posted 4 years ago

“AVOID INTERPARCEL! I posted an expensive item in July 2020, Next day delivery to US. I send 60+ items a month and understand some go missing. I pay for insurance. I’ve called and emailed interparcel twice a week for 9 weeks! To the point where I’m sick of them saying ‘I’ll raise it with FedEx and get back to you’ (then not getting back to me so I have to call again). So, after waiting another 10 days for their response I tried to start complaint procedures. Guess what!! They are above complaint! It’s in their small print that they aren’t responsible for lost items. The response to my complaint... ‘I’ll raise it with FedEx and get back to you’. My complaint is with interparcel. They are the ones fobbing me off week after week. Ignoring my emails. Ignoring my request to start complaint proceedings. My advice? Get your quote from Interparcel’s site then go direct to the courier. Cut interparcel out of the equation. That way, should an item clearly get lost in the post you can talk directly with a company who isn’t above the law. Above complaint. Above giving a hoot cos ‘they aren’t responsible’. I’ve put my order No. on this review. I will bet I’ll get an email from interparcel saying ‘I’ll raise it with FedEx and get back to you’ I refunded my customer £175. Plus I’ve paid £60 for the item to get lost and about £8 insurance. And you’d think they would value customers of 15 years. They don’t. interparcel will ignore you until you ‘go away’. The MOST frustrating form of customer service.”

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Posted 4 years ago

Interparcel is rated 4.5 based on 9,913 reviews