Interparcel Reviews

Name: Interparcel
Address: Magellan Terrace, Gatwick Road, Crawley
Rating: 4.49

4.5 Rating 9,923 Reviews

89 %

of reviewers recommend Interparcel

Company Reviews

Questions

Metrics

4.5

Based on 9,923 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0333 3000 700

Email:

customerservices@interparcel.com

Location:

Magellan Terrace, Gatwick Road
Crawley
RH10 9RD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They gave me one price which I paid and then sent me another bill for £56 for handling charges. They’re having a laugh. I won’t ever be using them again and I advise anyone else not to use them”

Helpful Report

Posted 8 months ago

“was due to be delivered Tues and looked online to see what time but was informed it had been delivered Monday 1.18pm but we were here and no doorbell ring and no note left - cannot be left on doorstep as on main road - therefore had to wait in until delivery - which came would be handy to have 2hr slot given online”

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Posted 2 years ago

“Easy to use. Picked up no problem. However wasn’t informed when parcel delivered”

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Posted 2 years ago

“its parcels.”

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Posted 3 years ago

“Interparcel as a company are great but Parcel force to Europe isn't so great. Personal experience has been stressful trying to find out where the parcel is as they don't actually deliver it.”

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Posted 3 years ago

“They're alright unless the carrier loses your parcel! Been waiting for over a week now to find out if it can be found or not while our customer is wanting us to send a replacement. Not good enough to be honest.”

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Posted 3 years ago

“Usually Interparcel are very good - on time collections and deliveries. Unfortunately on this occasion last week the collection was made on time but the delivery into the US was almost a week later than stated which did not help us as the documents were needed urgently and caused us a few issues with a client. I would normally have no problem in recommending them, but this has not been a good experience - but will give them another chance, we all deserve that in life!!!”

Helpful Report

Posted 3 years ago

“Fine when there is no problem but if there is a problem (parcel stopped tracking half way in it's journey 6 days ago - posted 8 data ago) you just get fobbed to wait another 2 days rather then actually sort it out with the courier. Have yet to find out how the compensation will go but not holding my breath.”

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Posted 3 years ago

“I haven't used this for ages so don't know why I'm asked for a review. Must check banks.”

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Posted 3 years ago

“Good and helpful. Delivery times shocking. Twice in the past week have we had failed deliveries to open storage facilities.”

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Posted 3 years ago

“We have used you for many years and never really had many problems if I have to be honest… however when we did have a problem it was never sold I was told that you’ve got a payout from UPS but you never passed on to us and you also never found out why our parcel was lost and then given to charity.. The parcel was never lost it just wasn’t looked for that’s the bit where we lost our interest in your company”

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Posted 3 years ago

“My parcel is meant to be tracked, and should of been delivered by now. But the tracking has stayed the same since leaving my home, so i do not even know where my parcel is”

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Posted 3 years ago

“Can’t fault the system in uk but as soon as it hit South African shores it was all money again before they would release the parcel. For an estimated 5 day delivery took nearly 3 weeks to deliver the parcel to the recipient.”

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Posted 3 years ago

“Not a bad service, but I didn't like the £20 fine for sending in the wrong type of envelope. Especially when this was not clear in the ordering process.”

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Posted 3 years ago

“Things go fine when they are fine. No so good when there is an issue. Also, could do without the attitude.”

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Posted 4 years ago

“I ordered a package from a company how chose to use this delivery company, the delivery driver knocked on my front door and gave me the item!”

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Posted 4 years ago

“I don’t know what this is referring to”

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Posted 4 years ago

“ok service. never refund o partial refund when miss 24h service”

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Posted 4 years ago

“Hi, I am assuming this review is related to the parcel I received today from APC as it did not say interparcel anywhere on the packaging. It seemed to be a very efficient service and the man who delivered was both polite and friendly, however when I opened the parcel the outer wrapping on all three of my purchases were crumpled and ripped at the edges. I ordered these as Mother’s Day gifts, and requested that they write happy Mother’s Day somewhere if possible. This did not happen, but they should have at least realised that they were gifts. I am assuming that this is not interparcel’s fault but more the fault of the supplier, but obviously I don’t know who is to blame. I would have given you a rating of 5 stars for the speed of delivery and pleasant staff, but I am obviously very disappointed that the items were not packaged better.”

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Posted 4 years ago

“A few months ago it would have been 5 stars but my last parcel to Italy is still in England & has been at international hub since 22/01/2021 I know things are hard at moment, but I have had no feedback from yourself's and no idea when my parcel will be moving”

Helpful Report

Posted 4 years ago

Interparcel is rated 4.5 based on 9,923 reviews