inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

Company Reviews

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Metrics

1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a SCAM do not spend your money. I placed order in Jan, it arrived all the way from China in Feb. Entire order incorrect, I emailed the company several times no response or reply. This company is most likely ran by some scammer in China preying on shoppers.”

Helpful Report

Posted 4 years ago

“Ordered the Lorna Luxe ‘Cambridge’ Slogan Jumper and the letters are ironed on and were peeling off as I pulled it out of the bag. For a $68 jumper I couldn’t believe the poor quality of the item. I ordered this in mid February and didn’t receive it until today 17/03. Nearly a month later. Wouldn’t recommend this brand to anyone.”

Helpful Report

Posted 4 years ago

“I ordered the Caroline Flack t shirt on 19th February still not received it emailed multiple times not received an answer absolutely disgusted to think they used someone’s suicide to fraudulently get money”

Helpful Report

Posted 4 years ago

“Absolutely awful. Ordered Caroline Flack T-shirt’s, the smaller size came larger than the medium size I ordered. Tried 5x to speak to someone and I will never use or recommend this company to anyone!!!”

Helpful Report

Posted 4 years ago

“Ordered a blouse on the 23rd of Feb still waiting 2 receive it from Theinstyle.”

Helpful Report

Posted 4 years ago

“Order a Be Kind T-Shirt 19 Feb, received e-mail to say it was despatched 25th Feb, then nothing. Sent 5 e-mails, no reply, visted store to collect 3 times to be told still in transit. Have just received e-mail to say I have been refunded for my return, which I never received, minus £2.50 handling fee!!!! Never using this so called Company again, absolute joke of a business, deserve to be closed down.”

Helpful Report

Posted 4 years ago

“If I could give this company a minus zero star I would! Disgusting customer service. Ordered 2 'be kind' tshirts when arrived the smaller size was bigger than the large and badly made, so returned both items. Got charged £2.50 for doing so. Company acknowledged by emails 2 tshirts received. When my refund was made it was only for one tshirt leaving me £10 out of pocket. Thieving company, deny all knowledge then keep your money and never respond to emails. Seems very odd that this is a reoccuring complaint with them. Will never use this company again!”

Helpful Report

Posted 4 years ago

“Ordered be kind t shirt they’ve taken my money but no confirmation of order or delivery to local Asda store emailed 3 times now with no response Do not use this site!!!!”

Helpful Report

Posted 4 years ago

“The company deserves to go bust. They are an embarrassment and I think the staff that work there know it, hence no reply to any emails.”

Helpful Report

Posted 4 years ago

“I ordered the Be Kind t-shirt in a size 10-12. The one that arrived was much bigger than that! I’ve emailed twice asking how I can get a refund or exchange for a smaller size and no reply to either email. I just think it’s absolutely shocking that they are conning customers who want to contribute to a worthy cause in response to Caroline Flack’s tragic death.”

Helpful Report

Posted 4 years ago

“Ordered a charity t shirt in size 10 which arrived and is absolutely enormous!! Nowhere near a 10. I messaged them by email and got a generic reply to say within 48 hours someone would contact me, nothing and it's been 1 week. I have tried the "live" chat 4 times and despite being number 1 in the queue, no one responds, you always get a message saying they are busy and leave your email address and a message and someone will get back... Nothing. The returns portal doesn't accept my postcode either. If this had not been a charity purchase I would be very angry but as its a good cause I will just have to keep my very oversized t shirt! If you are ordering anything, make sure you are going to love it as you will be stuck with it regardless of the size or quality.”

Helpful Report

Posted 4 years ago

“Please do not buy the Caroline Flack T shirt from this company. Like everyone else I have experienced dreadful (i.e. non-existent) customer service. When my t shirt arrived it was huge and I have e-mailed 4 times requesting preferably a replacement, if not a refund and have tried two virtual chats with them and have not heard a thing from them. Added to which they apparently deduct £2.50 from your refund if you use their returns label to send something back to them. Why would you do that with a charity t shirt? As the other reviewer said - Go buy the Keith Lemon one instead. I have and it's absolutely lovely. I will never use this company again.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Ordered the ‘Be Kind’ t shirt. It’s huge so emailed to ask how to return as no packing slip. Got an email saying they’d respond in 48 hours. That was 10 days and 2 more emails ago. Going to make a PayPal claim.”

Helpful Report

Posted 4 years ago

“Pretty much the same as everyone else really, I placed an order and still no reply. I haven’t received my items so I’m not happy tbh.”

Helpful Report

Posted 4 years ago

“Bought the charity Be kind tshirt over 2 weeks ago only I’ve never received the tshirt. Avoid buying from here and buy the Keith lemon tshirt. His are £25 and all money goes to Caroline’s charity. I’ve tried to contact customer service and just get the same email back saying they will contact me in 48 hours only they don’t.”

Helpful Report

Posted 4 years ago

“AVOID***This company should be avoided at all costs! They do NOT respond to returns or emails!!!!!! I paid for a £50 dress from here, which was poor quality material and extremely large sizes, also looked in a very used condition! Anyhow I promptly sent the dress back with paid Royal Mail, over a month ago, and still no refund! I’ve emailed them over 20 times to various email address they supply, to which no response at all! THEY DO NOT RESPOND TO REFUND REQUESTS! I order from amazon, pretty little thing, next and Manier de vor, who all respond with in 24hours to emails and no problem with returning any items. As it currrntlu stands, IN THE STYLE have taken my money ‘£50’ and accepted the returned item ‘dress’! I have nothing, I’m at a loss I’d money and item! They email me all the time promoting their clothing, trying to get more money out of me l. However, there cheats, the aft, unprofessional, untrustworthy and a currupt company!!!!! not one single response to my refund!!!”

Helpful Report

Posted 4 years ago

“If there was an option to give INTHESTYLE 0 stars, believe me I would. Live chat they claim to have doesnt exist, twitter no reply, instagram not reply, email no reply. Have not received my order. ridiculous”

Helpful Report

Posted 4 years ago

“Ordered charity t-shirt to be collected at local asda never turned up .sent two emails with no reply .So decided to do live chat link they told me my parcel had gone missing and can't trace it can have refund or try to reorder great .just received my tshit what a shocker should have just gave the money for charity forget t-shirt words are broken bits missing some faded just about read .very disappointed”

Helpful Report

Posted 4 years ago

“Ordered two Be Kind t-shirts on 17th Feb and the order still says processing! Emailed customer services three times and still no reply. Not happy with them as money has been taken from my account. I get it is money for charity but this is unacceptable.”

Helpful Report

Posted 4 years ago

“Seen a lot of bad reviews about the charity t shirt, I am also experiencing it! Paid £10 for the t shirt and no response, no confirmation email, no replies to my emails or tweets but they've taken the money out of my account. Was trying to be polite as it is for charity but not even a response? Completely unacceptable...”

Helpful Report

Posted 4 years ago

inthestyle.com is rated 1.3 based on 326 reviews