inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

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1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

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“Ordered arrived quickly but sizing is very wrong, brought a faux leather jacket in my usual size and I am 37 weeks pregnant and its still massive on me and its smells like rotten fish. Also ordered some boots in my usual size and they are to big yet the style of them causes blisters after wearing them for 20 mins. Was going to send back but looking at other reviews about refunds might as well sell them on ebay.”

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Posted 3 years ago

“Always a delay with refunds, still waiting 2 months later & no replies from customer services”

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Posted 3 years ago

“Poor quality, missing stitching (leaves) from one of the roses on the front of my jumper so looks very out of place and just odd!! Every email and Instagram message has been ignored. Shocking customer service and shocking quality control on their products. The prices aren't justified against the quality, no response anywhere if you have an issue with their products.”

Helpful Report

Posted 3 years ago

“Twice now I've paid extra for next day delivery for the parcel to not arrive on time which means that's twice now that I've not have an outfit for an event I was attending despite paying extra to ensure I would. Why would you offer next day delivery if you don't have the capacity to? The person on the live chat kept saying sorry but not offering any solution. When I eventually asked if he had a solution he said he could refund me the £4 delivery which seems a little bit insulting on an order over £150. When I asked for anything else, he said he could give me 10% off my next order. If you think I'm ever ordering from here again after it's happened twice you've got another thing coming. If you can't get my order right twice, god knows how many people this has happened to. If you're going to be useless at customer service, at least have competent people manning the phones and live chats. Really disappointed in the service and won't be shopping here again. It seems the brand which started with humble beginnings has completely lost sight of the people it took to get you there. A real shame.”

Helpful Report

Posted 3 years ago

“INCREDIBLY poor service. If possible I would give 0 star. They need to step up their customer service and their response times ASAP. I have been waiting over 6 weeks for a response just in regards to store credit as they DO NOT give refunds for sending items back and only give store credit so you are FORCED to order from them and go through the whole ordeal again and when they do email all they do is ask for my email address and then never do anything else. I don’t know why anyone would use this site anyway- clothes are expensive for the cheap tat that arrives. May aswell order from Shein for a fraction of the price if you want to wear cheap made clothes.”

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Posted 3 years ago

“Very poor company - I sent back £70 worth of clothing & received £2 refund. Tried contacting the company for the past 3 weeks and haven't received a single response. Just read some other reviews and can see other people have had similar experiences. Not sure why celebrities endorse this company!”

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Posted 3 years ago

“Poor product quality, Completely ignored all requests for a refund, even after confirming receipt of return. Finally got refund from credit card company. Worst online company ever used.”

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Posted 3 years ago

“Do not use this company. They are awful. I placed an order end of September and the great quality wasn’t great. I returned them a couple days later yet still no refund. It’s been over a month and I am still waiting. Their policy says chase up after 10 days of sending. I have chased twice via email and once via Facebook and still no response. Will i ever get my refund?? Very disappointing. Such an unreliable service. Do not recommend use”

Helpful Report

Posted 3 years ago

“Awful service. I have not received my items for around 6 weeks now. Won’t give me a refund. Ignoring my emails. Awful service . Don’t buy anything from here. Heard from other people the same thing also. Suppose to be 80 pound for my refund and that’s a lot of money to me”

Helpful Report

Posted 3 years ago

“Item was scheduled for next working day delivery but took in total nearly a week, by which point I was already on holiday and couldn't collect. By the time I was back my items had been returned with a refund coming in 14 days. In between this I had been trying to contact them, however no response from Customer Service, and even their agent on the Instagram account stopped replying to me, even though I was just trying to see if the items could be held in store for me a few days longer.”

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Posted 3 years ago

“Like so many others 10 weeks later and I am still waiting for a refund. Sent an item back from @ladbaby mum and all I get is emails to say they have received my email then nothing. Been going round in circles for weeks. Avoid at all costs, poor service. Don’t waste your time or money.”

Helpful Report

Posted 3 years ago

“Avoid at all costs - didn’t send me my whole order and took 3 weeks of chasing for them to realise it had sold out when my order was shipped. It showed as delivered on my account. Returned the whole order in end anyway. No customer service at all. Its so hard to have a conversation with someone. And to add a £2.50 admin fee just to send the returns back!”

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Posted 3 years ago

“None existent customer service. Sent a return, they refunded for the wrong item, have tried to contact via email and live chat, 5 attempts made so far and not one response...”

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Posted 3 years ago

“I ordered this summer and never received my merchandise at all.”

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Posted 3 years ago

“Terrible terrible terrible after 2 weeks still not had my order no one reply’s to emails it’s shocking!!!!”

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Posted 3 years ago

“Customer Service is appalling. Live chat is useless. Why is there not a contact number?? SEVERAL emails later and still awaiting refund, however 3 have been replied to by 'Lilly' who now appears to have left the building.... Avoid!!”

Helpful Report

Posted 3 years ago

“Sent me wrong items I returned costing me more money, they have since only refunded me for 3/4 items and not showing my 4th item as even returned. No one respond to emails about this either! I have used in the style W lot but I won’t anymore”

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Posted 3 years ago

“Stella from customer service was so helpful and sorted my query out straight away”

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Posted 3 years ago

“Categories Blog WH GB My Reviews My Settings Help LOG OUT For businesses Your review counts! You reviewed Inthestyle Add photo WH 3 reviews 2 stars: Poor Just now Terrible customer service (email) Terrible customer service (email) Placed an order on launch day, one item was preorder so all the items were held back to be sent together, fine. Preorder item was to be further delayed so they shipped the other items, again great.... Not great when I see ALL the items were now discounted in price before despatch, including the preorder. The preorder was showing as in stock (which it wasn't). I emailed to ask for a refund of the difference between the price I paid on launch day and the current price. Seeing as all my items were in stock, in my size. I had no need to order on launch day, I could have waited, saved money and still received the items on the day I did. I am stuck in an email loop with the same response, that they cannot amend an order once made. I do want the order amending, I want a partial refund. At very least on the preorder item that I've yet to receive. But no, same generic reply. I was told I can have a refund on any item not despatched so I can reorder. I order the the preorder separately at the reduced price, it was not showing as preorder yet it still isn't due for despatch for another week, I ordered the replacement 2 weeks ago. I email to ask for the refund for the original preorder. I receive the same email in reply stating they cannot amend an order but they can refund items still be to despatched. That's what I am asking for! Given up on the partial refund for price drop Bare in mind, it takes days for a reply, so this has been going on weeks! It is bad practice to lower the price of items, that are new to site, that were ordered on launch day and not sent due to no fault of the customer and then not refund the difference. I wouldn't mind if I had received the items before they were reduced in price. But to not even offer a refund on the preorder difference, very wrong. I have placed a few orders with inthestyle, but I am reluctant to again as I do not trust their customer service team will help. 2 stars are for the quality and fit of the items. Nothing for customer service and how their system works.”

Helpful Report

Posted 3 years ago

“Lacking very much on responding to email. Not very good at communication but can put lots of stories and information on social media!! This has happened to me before I had to message on multiple social media and website to get in contact for receiving an item in the wrong packaging that I didn’t order. Now I paid extra for Saturday delivery (which I order Friday @ 12pm lots of time according to the website to get it delivered on time) however I did not receive my items until the Monday night at 5pm too late for what I needed it for. I would order in plenty of time and not waste your money paying for next day or Saturday delivery as it won’t arrive and you will have spent extra money for nothing!! And then returning the items have a £2.50 admin fee for something that should have been okie and used!! Avoid if you want it items quickly and with free returns as you don’t get it FREE!!”

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Posted 3 years ago

inthestyle.com is rated 1.3 based on 326 reviews