inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

Company Reviews

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Metrics

1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I didn’t have to provide a star I wouldn’t. Ordered items from here on 29th May, no communication received. Order says complete but no order received. No dispatch confirmation, nothing. I have tired multiple channels of communication, email, chat (which kicks you out when you get to number 1) Twitter, Instagram you name it and I have received nothing. Spent £50 with this company and not received a thing to show for it, absolutely appalling. Quick to advertise new stuff but cannot respond to their actual paying customers. First and last order.”

Helpful Report

Posted 4 years ago

“I ordered from Shaughnas new line, my first time ordering from in the style. Limited edition joggers and a t Honestly my favourite joggers ever so comfy, soft, great fabric, fits really well great length. I LOVE these joggers. Would definitely order from Shaughnas line again. Only negative was not receiving an estimated delivery date from in the style.”

Helpful Report

Posted 4 years ago

“Buy cheap buy twice could not sum up this business more! Awful quality clothes, fit and design. Relying on z list celebs to boost sales Awful customer services Not interested in their customers, just profit Spend your hard earned money somewhere else!”

Helpful Report

Posted 4 years ago

“A few weeks ago I ordered the “limited edition” washed stone matching lounge set, a few days passed and I received the stone washed top but khaki bottoms! Im returning them as they don’t match but I still wanted the set so I ordered the black set instead hoping that would arrive without any problems. Today I received my parcel to the black pants and no top! I am absolutely furious with In The Style as I have used them for so long and recommend to so many people regularly! After my recent experience I will not be recommending to anyone or ordering again! My mum is on the high risk list during this pandemic she hasn’t been across the door and me and my dad have been shielding with her but I’m now having to go to the post office to return my incorrect orders and risk my mum for the sake of some clothes which if the order was correct in the first place I wouldn’t have to do this! I am absolutely furious and I’ve heard nothing back from my emails contacting the in the style team! I will not be using again”

Helpful Report

Posted 4 years ago

“I purchased 'Nap Queen' pjs from the Jac Josa collab and honestly they are the thinnest pjs I've ever purchased. Just expensive priced up tat. Would not recommend. Will not order again.”

Helpful Report

Posted 4 years ago

“I am absolutely baffled how in the style make money from their clothing , just shocking , stick with primark people”

Helpful Report

Posted 4 years ago

“If I could give less than 1 review I would. Awful site to order from. I ordered on May 20th and was given NO tracking information. Followed up and they told me my order was lost and they would issue an express package. Again had to follow up today, June 3rd where they told me it was lost again. Waiting for my refund now. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“They’re frauds - the dress I bought arrived and it’s got a different brand’s label on it! If they’re selling other brands products they should clearly state that, not fob us all off pretending it’s their own design. It was part of the Francesca Allen collab - as if they’d designed it together! No responses yet as to what’s going on.”

Helpful Report

Posted 4 years ago

“I watched the television program ‘Breaking Fashion’ which largely featured In The Style. Frankly, I was disgusted with many aspects of this company. Firstly, I noticed that the boss (Adam) treated his employees badly, expecting unrealistic deadlines and managing to find a fault in whatever they did, despite poor conditions and general uselessness on his part. Also, during the series Adam stated that he wanted to challenge the ideas that the fast fashion industry was unsustainable and bad for the environment, however I saw no examples of doing this throughout the programs. The factory who produced the clothes often made mistakes, such as printing fabric in the wrong colour, resulting in the clothes being sent to landfill. An action which could have been avoided. The company attempted to cover up the overall cheapness with a glamorous filter of celebrities, social media, parties and flash, but I felt that they did not succeed.”

Helpful Report

Posted 4 years ago

“The worst company I have ever dealt with. From the customer service to returns. You have to be very forceful to get a refund. Would never shop with them again. Truly disappointed ☹️ they do not even deserve one star -5 from me.”

Helpful Report

Posted 4 years ago

“I purchased a lounge suit.. it arrived and was CROPPED..this was not in the listing description although a very important detail to not list! Returned this..my refund was ignored despite them receiving the return over a week before (I had it tracked) then they deducted over £7.50 of my refund for NO REASON! TOTALLY ILLEGAL TO MAKE DEDUCTIONS FOR A PERFECTLY FINE RETURNED ITEM, CLASSED AS GOODS NOT PURCHASED ARE ENTITLED TO FULL REFUND!! disgusting company!!”

Helpful Report

Posted 4 years ago

“Bought joggers and they are coming apart already”

Helpful Report

Posted 4 years ago

“I haven’t received my package yet and it’s been 3 weeks since I ordered my shoes I’m waiting on 4 pair of shoes I want my shoes or my damn money back this doesn’t make any sense how people can do you I mean aleast try to reach out to people an let them know what’s going on never again please don’t anyone order off this website ever they are real scam people then I also paid for faster shipping still haven’t came so I want my money back plus my shipping money back”

Helpful Report

Posted 4 years ago

“A returns period of 14 days given the current situation we find ourselves is a disgrace! The Govt. advise us to stay home!! Asos extended their returns period to 60 days. Zara extended theirs to 30 days after shops reopen. Why have In The Style made no adjustments for their customers? Not so much as a credit note is offered.”

Helpful Report

Posted 4 years ago

“A return period of 14 days in the current situation is a disgrace! Govt. advice is to stay indoors. Asos extended their returns period to 60 days. Zara returns are 30 days from the shops re-open. Why have In the Style made no adjustments for their customers?!”

Helpful Report

Posted 4 years ago

“I ordered a quite a few items on the 16th April 2 weeks later I still hadn’t received the items. I checked my account and it had said shipped 16th April, but no shipping details were mentioned on my account nor was there a email to say it had been shipped therefore I doubt it had even been shipped. So I filled out the contact form, but heard nothing for 5 days I emailed again 3 more times in between these emails I had my daughter contact them thru Instagram and Twitter. They finally answered her thru Twitter 2 weeks later. They blamed the shipping company, a shipping company I doubt even existed. So they don’t have 3/4 of my order therefore out of the order all they have in stock is 2 items which they said they’d post out.......Still waiting...... I recommend you stay away from this company. They are a joke. They have no idea how to run a professional online shopping Site. I can’t believe I had to give 1 star they don’t deserve it....”

Helpful Report

Posted 4 years ago

“I am waiting on 3 pairs of sandals that I ordered I got sent a confirmation email saying they are preparing them to be shipped and it’s week 3 and I haven’t heard anything else back I want a refund at this point”

Helpful Report

Posted 4 years ago

“I don't even know where to start. I follow the celebrities on IG and they really sell the clothes! Thought I would treat myself. £50 later it says on the website 'spend an extra £19 & get free NEXT day delivery'. So I did to then recieve an email saying it will arrive in 2-4 working days. I was more frustrated I spent the extra money when there was really no need to (kind of my fault for doing it and being impatient!) 2 days later, recieve a package from them, small package. It had 3 of the 5 clothes I had ordered. Straight away it was a bit annoying it wasn't all sent together. So I waited and 5 days had gone past. So I tried getting in contact, wondering where the rest of my order is. Then I get an email saying it's with the courier. OK. ANOTHER TWO DAYS LATER, I then get an email with your parcel has been 'signed and delivered for. I recieved that on my last two separate orders. I couldn't find the parcels anywhere and I definitely did not sign a thing! Trying to get hold of inthestyle is near on impossible. I filled in a contact form twice, emailed them so I ended up sending a message on FB. So I explain, she was helpful but she said that a refund is going into my account for 5 working days as they had ran out of stock on the joggers. Bearing in mind I received the matching top in the first parcel ffs. So I queried my daughters top. She was like, you definitely didn't receive a parcel? 🤦🏼‍♀️ anyway, she offered 30% off next shop. Will NOT be doing that. Asked for my email address to send me a 'missing items form' & I HAVE NO EMAIL 2 DAYS LATER. Absolutely awful. They still have my money. Tried to get hold of them 4 times. Didn't mention joggers were out of stock and getting refunded until I asked, still missing a top with no refund because I'm waiting to fill on a form. DO NOT WASTE YOUR TIME, EFFORT OR MONEY ON THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“Charging an admin fee for returns???!!!!! Unbelievable.”

Helpful Report

Posted 4 years ago

“If I could give less than 1 star I would This company is a joke! They charge a substantial amount for poorly made, cheap clothing. They promote all their products through social media but when they arrive, they look completely different to what is advertised. They used celebrity endorsements to promote their business but again, the clothes do not match what they’re selling. When you return your order, they charge £2.50 as an admin fee!! It can also take up to 28 days for them to process the return!! Steer clear of these money grabbing people”

Helpful Report

Posted 4 years ago

inthestyle.com is rated 1.3 based on 326 reviews