inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 326 Reviews

6 %

of reviewers recommend inthestyle.com

Company Reviews

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Metrics

1.3

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tacky clothes, have had previous items arrive with buttons missing or half torn off. I wasn't going to bring this up but last night I ordered with them before 10pm for next day delivery on a Sunday and upon checking it was arriving today (me contacting them), they have told me they can only apologise but it's not going to be arriving today as they don't deliver at weekends in my area. which is total lies as I have received items from here before on a weekend. I asked for a refund for the delivery and they declined it saying I should have read through the pages and pages of terms and conditions on their website before placing an order which is just ridiculous. Be very wary shopping with them, as their clothes unfortunately aren't even worth it half the time and mostly have to be returned. Also, keep an eye on how much they give you for your returns. I have previously had to chase up missing payments for items as they haven't counted it up properly. I already know they're going to try and come up with a poor excuse of a reply to this, but honestly, they are trying to protect their company and don't really care about their customers.”

Helpful Report

Posted 4 years ago

“NEVER EVER BUY FROM THIS SITE COAT WAS MADE IN CHINA PAID 90.00 ADVISED UT DIDNT FIT AND I CANT GET A REFUND WORST CUSTOMER SERVICE IVE EVER EXPERIANCED PLEASE DONT USE THIS SITE !!°”

Helpful Report

Posted 4 years ago

“What a scam! I should have been suspicious when I didn’t get a confirmation on my order! After many emails to the company I always got the same message saying that they apologized for not getting my order sent. The past 2 messages have not gone through a I guess that speaks volumes!!! Shame in YOU!! Sadly enough 2 of my grandkids will not be receiving their Xmas gift!!! Beware, anyone considering ordering from this company, STAY CLEAR!!!!!”

Helpful Report

Posted 4 years ago

“Really poor quality materials used. Look amazing in the pictures but in real life very disappointing. The prices do not reflect the quality. Have bought several different items now all sent back. I will not be buying from them again.”

Helpful Report

Posted 5 years ago

“Still no order after two week!no response to any of my emails also no response on live chat!!the address was incorrect on the order but advised it would be changed and someone would be in touch within 24/48 hours and this was a week ago now and still no response. Absolute disgusting poor customer service. This dress was for two events and it has not turned up for either of them. I would recommend everyone to avoid buying from here and I will not be buying from here again.”

Helpful Report

Posted 5 years ago

“This company is a fraud. I have attempted to contact them to get my order cancelled. Each time they respond back, I am begged not to cancel my order. I will make sure to have your business posted on my social media with NEGATIVE reviews. I will have my family and friends share your terrible business with others so that you will lose customers.”

Helpful Report

Posted 5 years ago

“They have the worst customer support service!! I have emailed multiple times and have not had a response as they delivered my parcel to the wrong address in a completely different part of the country and are saying it’s my fault even tho I put in my address correctly!! Then had to message on twitter to get a response, which too days for a reply, they wouldn’t refund me for shipping costs and taken £2.99 for handling costs so the money I got back didn’t even cover what I paid for the item!! I will never by from them again”

Helpful Report

Posted 5 years ago

“Awful!! Paid for next day delivery, didn’t get it until 4 days later. Then when I finally got the stuff, two items were too big and two were so tiny they wouldn’t have fit my child!! Yet everything was labelled the same size!! Contacted them on multiple occasions to keep being told my order would be with me and to allow until 8pm and nothing.. Then when I’ve sent my order back, I’ve been told “I have no right to cancel or refund” of my delivery!! So highly recommended to purchase from them to get this experience the first time. Awful!!”

Helpful Report

Posted 5 years ago

“Cheap quality clothes. Refund is a must. Wished I looked at the reviews before ordering. China made. Never again”

Helpful Report

Posted 5 years ago

“Made a mistake on my address, my phone auto filled to my old address just after I pressed submit. I immediately contacted them over their messaging service on their website, then over facebook as there way no way to change it on their website?? Heard nothing back for a day, got a message back saying that can’t amend it at all, but could cancel it if not dispatched. I immediately replied saying yes do this. Heard nothing back, so the next day messaged them on Facebook again. Got another message saying that they could cancel it, immediately replied yes please. Heard nothing back for another day, get a message saying dispatched!!! Messaged them as soon as I got this on both their messaging service and facebook. The next day, get a reply saying that they can request the Courier send it back to them. Immediately message them back requesting this. Just now got a message saying they can’t do this. Unbelievable. Lost an order, lost money and their customer service is just abysmal. First time ordering and last time. Every other clothes site I’ve used are so much quicker in response, probably the most frustrating service ever!!!”

Helpful Report

Posted 5 years ago

“Items where poorly made the prices are exhaustion for the quality reminds me of clothing ordered from China also to add there’s a £2.50 admin charge to send items back what a cheek”

Helpful Report

Posted 5 years ago

“Poor quality of made in China clothing paid 33.00 for satin blouse very disappointed. I am sending it back today also they charge you 2.50 administration fee for sending back what a cheek....”

Helpful Report

Posted 5 years ago

“A typical appalling quality fast fashion brand. Don't bother. I honestly believe the days of fast fashion brands like In The Style will be over soon.”

Helpful Report

Posted 5 years ago

“not free delivery world wide”

Helpful Report

Posted 5 years ago

“Ordered 23 bride tribe t shirts and 1 X Bride t shirt and posted them back to get a credit note so we could order alternative hen do attire and after leaving it 2 WEEKs which is ridiculous for a returns / refund policy emailed them 3 times. 2 days before the hen do asking if everything has arrived and they claimed that they hadn’t received anything and the warehouse were different to them emailing. The lady said nothing she could do so we’re basically now out of £200 credit note which we want for pyjamas and they have our money!!!! Do not buy from there. I’m hoping they can sort something out but so far they have said no.”

Helpful Report

Posted 5 years ago

“Horrible and cheap quality for what you are paying! I can not believe the company has the audacity to have $40 US for tops that look like they were made with a broken down sewing machine in China!! SHEIN offers quality that is 1000x better than this company and for half the price! To top it all, the return process is a joke... $2.50euro for a “ admin fee”?!? Never even heard of such a thing.. PLUS you’re responsible for your own returns cost which every reasonable company covers now a days with the online shopping market booming so rapidly and competition getting fierce! Buyers beware!! Plus the pictures online barely resemble what you receive.”

Helpful Report

Posted 5 years ago

“The quality of the clothing is really poor, not worth the prices! It’s cheap and low quality materials, sizings not great. The clothing looks really good in pictures but don’t be fooled.”

Helpful Report

Posted 5 years ago

“Company doesn’t even deserve 1 star, to say it was my first ever order i paid extra for delivery for it to arrive quicker as I hadn’t received it next day like I paid for I contacted customer service where I was informed my parcel was lost and a new one would be sent out this took a further two days. Once it arrived the quality was terrible and not like the picture or description, after not receiving my refund which I have sent back 12 days ago I am told it will take me 14 working days to receive a refund!!!! Meaning I am still waiting a further 7 days due to another weekend!!!! Shocking and appalling and disgusting that they take money off you for returning on top of this”

Helpful Report

Posted 5 years ago

“One of the worse customer experience ever, they lost my order no one is coming back to me, I have emailed them 3 times and no response, getting automative system response, there is no number to call, pretty poor, I only wish I could give zero stars”

Helpful Report

Posted 5 years ago

“After a hard to use check out process I received a faulty dress. Company even admitted they had manufacturing problems with the dress when I contacted them after I had received it - where is the quality control? After many emails back and forth and sending pictures of the dress they requested, returned it to be told I hadn't asked for exchange, which I did, and was refunded minus my postage! Paid extra postage for a faster delivery too. Poor treatment of customers won't help this company.”

Helpful Report

Posted 5 years ago

inthestyle.com is rated 1.3 based on 326 reviews