inthestyle.com Reviews

Name: inthestyle.com
Rating: 1.29

1.3 Rating 328 Reviews

6 %

of reviewers recommend inthestyle.com

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1.3

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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inthestyle.com 1 star review on 17th December 2022

"I ordered a dress on Monday the 31st of May. First time using the site. When I ordered and selected my size it said the item was in stock (in that particular size) and when I went through checkout they gave me the option of Next day delivery for an extra \u00a35.99 fee. I needed the dress for an event on the 5th June and this was the reason I ordered as it said I could have next working day delivery. Now this was bank holiday Monday so I assumed my item would be dispatched on the following day and I would receive it on the Wednesday, still plenty of time for my event on Saturday considering I had paid an extra fee for next working day delivery, but Wednesday and Thursday came without even a notification or email and when I checked my account it said my order status was \u2018processing\u2019 so I emailed asking if my order would be dispatched that day on the Thursday as I had paid for next day delivery and I was met with an automated email saying someone would get back to me within 48 hours. During this time I received another generic email stating that there were delays on some items coming into their warehouse and they apologised and said they would get the items out as quickly as possible. I also received another email from a customer service agent stating they were experiencing transportation issues meaning there was a delay in items coming into their warehouse. I replied asking if I would receive a refund for the \u00a35.99 I paid for express next day delivery and again I received a generic email saying someone would get back to me in 48 hours. My event came and went on the Saturday and I still hadn\u2019t heard anything about the dress. Then on Sunday 6th of May I received another email from a customer service agent telling me that the reason my order hasn\u2019t been dispatched is because I ordered a pre order item which is completely untrue. The item stated it was \u2018in stock\u2019 when I ordered and it offered me next working day delivery so why would it have been a pre order item, plus also she completely contradicted what the previous email had stated! So one minute I\u2019m ordering an \u2018in stock\u2019 item, paid for next day delivery and then I\u2019m being told sorry there\u2019s a delay and then it\u2019s apparently because I ordered a pre order item?! Plus they completely ignored my request for a refund for \u2018next day delivery\u2019 considering I paid for a service I didn\u2019t receive. It\u2019s now the 8th of June and I\u2019m still none the wiser as to when I\u2019m receiving my item."

inthestyle.com 1 star review on 8th June 2021

Anonymous

Anonymous // 01/01/2019

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“Categories Blog WH GB My Reviews My Settings Help LOG OUT For businesses Your review counts! You reviewed Inthestyle Add photo WH 3 reviews 2 stars: Poor Just now Terrible customer service (email) Terrible customer service (email) Placed an order on launch day, one item was preorder so all the items were held back to be sent together, fine. Preorder item was to be further delayed so they shipped the other items, again great.... Not great when I see ALL the items were now discounted in price before despatch, including the preorder. The preorder was showing as in stock (which it wasn't). I emailed to ask for a refund of the difference between the price I paid on launch day and the current price. Seeing as all my items were in stock, in my size. I had no need to order on launch day, I could have waited, saved money and still received the items on the day I did. I am stuck in an email loop with the same response, that they cannot amend an order once made. I do want the order amending, I want a partial refund. At very least on the preorder item that I've yet to receive. But no, same generic reply. I was told I can have a refund on any item not despatched so I can reorder. I order the the preorder separately at the reduced price, it was not showing as preorder yet it still isn't due for despatch for another week, I ordered the replacement 2 weeks ago. I email to ask for the refund for the original preorder. I receive the same email in reply stating they cannot amend an order but they can refund items still be to despatched. That's what I am asking for! Given up on the partial refund for price drop Bare in mind, it takes days for a reply, so this has been going on weeks! It is bad practice to lower the price of items, that are new to site, that were ordered on launch day and not sent due to no fault of the customer and then not refund the difference. I wouldn't mind if I had received the items before they were reduced in price. But to not even offer a refund on the preorder difference, very wrong. I have placed a few orders with inthestyle, but I am reluctant to again as I do not trust their customer service team will help. 2 stars are for the quality and fit of the items. Nothing for customer service and how their system works.”

Helpful Report

Posted 3 years ago

“Lacking very much on responding to email. Not very good at communication but can put lots of stories and information on social media!! This has happened to me before I had to message on multiple social media and website to get in contact for receiving an item in the wrong packaging that I didn’t order. Now I paid extra for Saturday delivery (which I order Friday @ 12pm lots of time according to the website to get it delivered on time) however I did not receive my items until the Monday night at 5pm too late for what I needed it for. I would order in plenty of time and not waste your money paying for next day or Saturday delivery as it won’t arrive and you will have spent extra money for nothing!! And then returning the items have a £2.50 admin fee for something that should have been okie and used!! Avoid if you want it items quickly and with free returns as you don’t get it FREE!!”

Helpful Report

Posted 3 years ago

“Awful sizing. Had to buy a size 24 when I am 18 its absolutely disgusting.”

Helpful Report

Posted 3 years ago

“I received the wrong size jumper and spoke with Laura on the live chat, she was very helpful and quick to resolve my issue. She happily ordered the correct size and as I said was very helpful and polite. Thank you Laura for helping me solve my issue so quickly and efficiently.”

Helpful Report

Posted 3 years ago

“AVOID No item after 3 days and NO reply whatsoever from customer service for such a big company why on earth would you not have a contact number or live chat etc ridiculous.. order was meant to be next day and its still Not even with the courier after 3 days FUMING!!!!”

Helpful Report

Posted 3 years ago

“Would give no stars if I could. Dupe customers into thinking youve got 28 days to return when actually it’s 14 days to log it on the portal from the point of purchase. I’m 2 days out and they won’t have any compassion and refund me £170 worth of clothing I don’t want. The fit on the clothes Is horrendous and it’s cheap material. How they’ve got celebs to advertise for them I’ll never know.”

Helpful Report

Posted 3 years ago

“Awful customer service. Returns portal would not work for me to process my return on day 12. Contacted customer services for help and to sort me a returns label and no one got back to me for 5 days - after over 10 emails. This resulted in in the style refusing to allow me to return UPOPENED items. £50 worth of rubbish that is no use to me what so ever. Will never ever order again. DO NO ORDER FROM HERE. No worth it. I am still within my 28 days but the company will not help or issue me with a returns label. Unbelievable”

Helpful Report

Posted 3 years ago

“Free returns my eye! There is a £2.50 admin fee so its cost me £3.99 delivery to have faulty items to send back costing £2.50 off my refund! What a rip off won't use this company again”

Helpful Report

Posted 3 years ago

“Awful company!!! AVOID !! Still awaiting for refund since last month. Not responding to emails in respect of refund. Sizes are awful, Size 12 seems like size 8. Surprised celebrities are involved with such an awful company! AVOID at all costs!”

Helpful Report

Posted 3 years ago

“£2.50 admin fee to return is a joke. Plus no refund on shipping cost. The company is a joke.”

Helpful Report

Posted 3 years ago

“Clothes look lovely on the website but everything is so oversized it's ridiculous! I have a dress and shirt from the Jacqueline Jossa range in size 10 that still look huge on me even though I'm now 34 weeks pregnant! And I sized down 2 sizes for the Billie Faiers knitwear and the cardigan is still comically big, especially the sleeves! I get its meant to be oversized but they just look so ridiculous even when sizing down. Please make knitwear with normal sized sleeves!”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID DID I SAY AVOID THEN..... AVOID!!”

Helpful Report

Posted 3 years ago

“£6.49 charge to send back a £10 top that was too small & dirty. May as-well of Kept top & have it to charity !”

Helpful Report

Posted 3 years ago

“I have ordered a few times and found the items to be poor quality, awful sizing. Charged to return items and full refund not given.”

Helpful Report

Posted 3 years ago

“Returned an order to get charged an admin fee as well as the initial postage resulting in having to pay over £6 for nothing. Won't be buying again!!”

Helpful Report

Posted 3 years ago

“I ordered the lamb skin coat. Looks nothing like picture, way tooo small like it was made for a child. Not happy at all and I get no response from the instyletees.com at all.”

Helpful Report

Posted 3 years ago

“Ordered a jumpsuit and absolutely looks how it did in the photos. Delivery was excellent and came in perfect condition.”

Helpful Report

Posted 3 years ago

“Horrible quality clothing (worse than any other site I have ever come across) and the £2.50 returns admin fee is a joke.”

Helpful Report

Posted 3 years ago

“In the style are great UNTIL you actually have an issue. Their companies customer service is probably the worst I've ever come across. I would never order from them again and recommend others don't unless you can afford to throw money away”

Helpful Report

Posted 3 years ago

“Had to send my items back as didn’t fit one way too big the other way too small yet the same size!! They take £2.50 admin charge off you for sending items back I thought that wasn’t too bad but what isn’t published on their website is they also charge you £3.99 for a return so the return will actually cost you £6.49 what a rip off . Customer services just aren’t interested at all very poor service .”

Helpful Report

Posted 3 years ago

inthestyle.com is rated 1.3 based on 328 reviews