Intoxalock Reviews

Name: Intoxalock
Rating: 1.20

1.2 Rating 216 Reviews

5 %

of reviewers recommend Intoxalock

Company Reviews

Questions

Metrics

1.2

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Intoxalock 4 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a violation 3 and pending lockout. I have severe COPD and having trouble getting my last breath on retest. I called and all you can get after you sign up is someone in a call center that you can't even understand. I cannot get into my dr. Until the 11th to get a statement regarding my breathing issues. Meanwhile I have a camera in the car, per intoxilock and this jerk on the phone is telling me the machine does not lie and what my responsibilities as an adult are. I have not drank anything at all since my heart surgeries in May and he is arguing with me still. No one bothered to tell me at anytime that an inhaler will set off the machine like alcohol and I have notified intoxilock of my issue. So I found out on my own that an inhaler will set off. What is the point of the camera if you don't look at it before penalizing someone. I get it now. Intoxilock can't charge you an extra 75.00 to reset if they actually looked at the equipment they made you pay for and install. Just another greedy corporation that is hooked up with the state. Would also be great if when you called about an issue you could actually speak to someone you can understand.”

Helpful Report

Posted 2 months ago

“Device has killed my battery and stopped working 4 times now and have had to pay to have it towed to the repair shop every time. Try to get a hold of them is hard because every time I have ever tried they are always experiencing more calls than expected ( least that’s what a recording always says). Would highly recommend not going with intoxalock”

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Posted 2 months ago

“They literally use this device to go off without any alcohol involved to then charge you $75 for a violation. They are stealing from customers that have already been milked by a life mistake. Taking advantage of customers is not a good business strategy. Shame on you Intoxalock.”

Helpful Report

Posted 2 months ago

“It’s impossible to get ahold of anyone with them. Vehicle is due for calibration, installer is out of town past calibration date, so I need to know what to do and can’t reach anybody but a bs automated system.”

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Posted 2 months ago

“This is a huge money grabbing scam”

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Posted 2 months ago

“This is absolutely a government sanctioned fleecing operation. These people care nothing about road safety or drivers, They want your money. Literally driving the past year so light headed i can barely focus on the road. Their customer service is a joke. Guaranteed 45 minute minimum hold time waiting on one of their sorry ass employees in india to answer from a call center on speakerphone so your entire SUPPOSED TO BE confidential information is spread across the whole building. I've been mocked, hung up on, racially profiled, and wrongfully charged outrageous amounts of money. When the interlock destroys your battery which it will do you're responsible for replacing it and when you do that you have to pay 350 to get your vehicle towed. This has been nothing but a hate inducing experience and i hope to god somebody opens a class action lawsuit. I want in.”

Helpful Report

Posted 2 months ago

“Worst company ever,false fails,false recalibrations.And don't get me started on customer service you can't understand a thing they're saying and just suck in general!Don't do business's with this company!”

Helpful Report

Posted 2 months ago

“They are okay to deal with until it’s time for removal. The company said I had no further payments, my lease agreement was fulfilled. They still tried to charge me $300 for a removal, when it’s actually $150.00. When it’s time to have it removed, be aware that they won’t answer the phone for you anymore. They will do everything in order to keep charging you. Do not turn on automatic payments as you won’t be able to get out of it.”

Helpful Report

Posted 2 months ago

“So not only are there call services not in America because we're not meant to understand what they say but their app fails constantly not to mention the customer service is truly the worst that I've ever dealt with besides that their equipment fails and it blames you and even after you deal with all of this on the day that you were scheduled to get it out their equipment so happens to fail so you are required to get a tow to spend another $500 to have their equipment removed even though the issue is on their side and it is their equipment that is failing it is now your responsibility to financially pay for that honestly I would go with any other company besides this one intoxalock is basically just one big scam after one another”

Helpful Report

Posted 2 months ago

“They have charged my account fees for lockouts that are caused by their faulty device. when i tryto have it refunded, the representatives are rude, and refuse to help.”

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Posted 2 months ago

“Took care of all the problems I was having gave great service”

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Posted 2 months ago

“Absolutely terrible company. Will find a way to charge you for anything. Car battery died one morning going to work and they are now charging me $85 for a lockout. A lockout that never happened just restarted my car and everything worked fine still. Talked to customer service after 2 hours and was told there is nothing they can do. Highly recommend finding a different company.”

Helpful Report

Posted 2 months ago

“I despise this horrid device. Its horrible to use, it makes you dizzy with the amount of times you have to blow into it. So many problems with just blowing. The alarm that goes off is obnoxious. The amount of retests is obscene. If you call you only get people with heavy indian accents you can't understand. Worst company ever . I hate them.”

Helpful Report

Posted 2 months ago

“I have had nothing but issues since I got this devise, multiple times even after blowing clear would not connect to my starter. you have to lie in order to get customer service( say its a lease issue) but most of the time they still could not help me. they don't tell you a requested check of the devise will cost you if they do not find anything wrong (which happened) even though the devise was not working properly. I have gotten run wire codes and still don't know what that is. In the last month Ive gotten 2 lock outs when I went to my car in the morning. After major issues and a bad review I finally got help for original issues but have since been ghosted ( will not return text and emails always show as "full". And I volunteered for this! shoot me now.”

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Posted 2 months ago

“The installation was $95. more then quoted, w an additional $30. a month on top of the $99. that was never even mentioned. But i saved on the set-up, lol Please”

Helpful Report

Posted 2 months ago

“Had issues with my vehicle not starting and device draining my battery since the day they put device on. Had device for three months and had to buy a car charger and charge my vehicle’s battery everyday. Device drains your battery while vehicle is just sitting there. Company that installed it finally told me that 85% of the people with this device has issues with it. Company representatives don’t do anything but lie to you. Even had me go to a shop to have a “new” device installed to replace my “damaged” one. Funny part is, I marked the equipment in my vehicle and caught them in a lie cause they didn’t replace anything!! Now no one from the company answers the phone. I had to get my attorney to petition the judge and got an order to remove the device and go with another company. Intoxilock should be sued. And I’m still waiting on them to return my money!! DO NOT USE THIS COMPANY!! They are nothing but crooks!!!!!! Customer service is a joke. You never get the same person and they’re all reading from the same scripted manual.”

Helpful Report

Posted 2 months ago

“The absolute main issue is the customer service. It is clearly a situation of a good company that poorly delegated the most important facet of a business. Incomprehensible indian people and extremely limited menu prompts and cruel wait times to talk to anyone. Latest issue in 2 years is when I dont pay the 2 week bill right away, i get a COMM ERR message on my device that shuts the car off AFTER its turned over. Once i pay the 61 dollars, the issue goes away. Look people, heres the bottom line: even IF IT IS A STATE REQUIREMENT, no punishment should be cruel, unusual, or difficult beyond the scope of the punishments objectivity. The better business bureau or BBB is the branch of goverment that puts a stop to the mismanagement of companies offering services to Americans. CALL AND COMPLAIN TO THE BBB. Once they hear enough, someone there will tip off a lawyer because of the possibility for a class action lawsuit. If you make a BBB Complaint with enough people you would be contacted and or listed as a victim amongst 1000's when intoxalock is facing tort, or being SUED. AND FOR ANYONE LOOKING TO USE INTOXALOCK: pick a different brand. They used to be the best. But That ship has sailed to India.”

Helpful Report

Posted 2 months ago

“This is the worst interlock company I have experienced! I’ve used 2 other device companies in the past. Intoxalock is slow at communicating with the DOL. It has taken over 2 weeks for them to notify the DOL the the device was installed. The customer service is a call center in India which makes communication difficult. The customer service is indifferent to the issues. They state “it is what is” when I call to complain about how long they take. They were very quick to take my money.”

Helpful Report

Posted 2 months ago

“Where do I start?!! Everything about this company is a scam in order to pad their pockets. They are unethical, unhelpful, uncommunicative, impossible to understand. They don’t give full disclosure in order to sabotage their clients. They don’t give a rip and know that once you have their device, they can screw you royally. And they do! One star is way too high a rating!”

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Posted 2 months ago

“IT'S TIME. this company gets investigated Going to reach out to some different agencies .THEY NEED TO BE ACCOUNTABLE”

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Posted 2 months ago

Intoxalock is rated 1.2 based on 216 reviews