“Lately the filters I've been receiving don't seem to be of the same standard of my first couple that I received which worked amazing...... Lately, they have been filtering the water slower and don't seem to last as long even though I've been following the instructions after removing them from the package and before installing them”
Hello Mark,
We saw your message and wanted to reach out.
We're sorry about the issue with your PH001 Alkaline Water Replacement filter.
We hope that our suggestion of a filter re-prep helped with the problem.
Please send us back a message in support@invigoratedliving.com and we'll be happy to help with any further concerns about your filter.
Kindly,
Pam
Invigorated Living
“These water filters work very well and it seems to make the water taste much better too. It’s unique filtering medium is safe and not like many others by putting essential minerals back into the water while filtering out most of the bad elements you don’t need! It’s a win win!”
“I have bought the glass independent water bottle with wood top for travel abroad and the metal pitcher for home. Both are excellent, well made, good looking products and designs. The pitcher with wood handle is really stunning! I think the water tastes superior to other filtration systems I have used, such as Brita. I like the longevity of the filters and that they are not plastic cartridges. I would buy both again!”
“Invigorated Water is an innovative, conscientious company developing products to clean and alkaliize our water. They help the underprivileged have access to clean water too. I cannot speak highly enough about this company and its products.”
“The team at Invigorated Living are truly concerned about their customers opinions about the products offered. It's how a business improves against extreme competition in the free market place. Cheers mates. I'll remain loyal. It's a shame Silicon Valley has to have any involvement in the review process. Too many nerds.”
“I must admit that I was skeptical when I ordered my shower filter but I am very pleased with my decision. Before buying the filter I had been experiencing dry face and scalp for several years. I tried many lotions including some that were recommended by my doctor but none seemed to do much to improve the dryness. I noticed that the dryness improved when I traveled so I asked my doctor if he thought the problem could be caused by the water at my home. His response was that he doubted that water could be causing the problem. So, as I previously stated, I was skeptical that the water filter would help. Boy, was I wrong. I noticed an immediate improvement to my face and scalp and recommend this to anyone who is having problems with dry skin.”
“This company offers fabulous customer service. They send polite reminders to re-order filters. From order to delivery, the product arrives quickly. I will continue to give them my business.”
“Hello Dan, I'm glad you emailed me. I was disappointed that the gauge on the lid did not work. I therefore am not using the pitcher because I don't know when the filter is at it's capacity.”
Hello Joseph,
Thanks for the message and happy to help.
The timer is able to be set to 70 days.
The filters, in general, are good for 96 gallons, so it really depends on how much your household drinks, so you can adjust the timer accordingly.
To set the timer...Hold the button down for the count of 10, and you will see a number. Please let off the button for a second or two, the number will disappear, and then press the button for the count of 10 again, and the number 70 will appear. Please note that the number will disappear, but if you push the button 24 hours later, it should read 69 as it counts down to 0.
Sorry for any inconvenience, and I hope that this has helped! If not, please send us a message in support@invigoratedliving.com and we'll be glad to send you a replacement timer for your pitcher.
Kindly,
Pam
Invigorated Living
“The water pitcher arrived quickly and was packed well. We like the taste of the water so we ordered more filters. The filter package arrived unsealed and torn open. There were no filters in the Amazon envelope. When I called and explained my problem, the lady explained that Amazon Prime was responsible for the problem. She asked me to send pictures of the envelope the filters were packed in. She assured me she would take care of the problem and send me new filters. As soon as they received my pictures they sent me 3 new filters. These were packed in a nice cardboard box. Customer service is great and the water is clear,and very good.”
