Invoice2go Reviews

"This company is fraudulent and criminal. We had a customer over a month ago Utay a credit card charge. They disputed the charge because this company listed us as a landscaping company but we\u2019re an electronics company and always always have been. After getting an email from the company we contacted the customer. They immediately called their card issuing bank and reversed the dispute. For weeks this company said they never saw the dispute reversed and they required a letter from the customers card issuing bank. We provided the letter they asked for then they started saying that even though the customer and the bank reverse the dispute, it could take 30 days before they might rule in our favor and if they did, then they would credit our money back to us. we continue to complain and threaten legal action. Then we started getting generic emails that said the dispute, even though reversed by the card holder, and the card issuing bank dispute had not been resolved and that when it was resolved, they would let us know. They previously told us there was a 30 day rule by visa and the card issuing bank that they could not give our funds back unless it was at least 30 days from the date of dispute, even though it was reversed. we have contacted multiple Credit Card processors and the customer and us have the same bank. Everyone says that is not true that our processor is withholding money from us. Their customer service is ignorant and arrogant and when you send a list of questions in an email they don\u2019t bother to answer any of them and give us a standard form answer which seems to change every time they send an email. They decided to use an in-house credit card processor. They do not give you anyway to contact them and this company uses the third-party credit card processor as it excuse why things are not settled. Worst customer service I\u2019ve ever seen they have no sense of urgency and will take days to answer her emails, and when they do what they say, makes no sense they feel like they can bully and intimidate customers and there\u2019s nothing that can be done about it!"

"This company is fraudulent and criminal. We had a customer over a month ago Utay a credit card charge. They disputed the charge because this company listed us as a landscaping company but we\u2019re an electronics company and always always have been. After getting an email from the company we contacted the customer. They immediately called their card issuing bank and reversed the dispute. For weeks this company said they never saw the dispute reversed and they required a letter from the customers card issuing bank. We provided the letter they asked for then they started saying that even though the customer and the bank reverse the dispute, it could take 30 days before they might rule in our favor and if they did, then they would credit our money back to us. we continue to complain and threaten legal action. Then we started getting generic emails that said the dispute, even though reversed by the card holder, and the card issuing bank dispute had not been resolved and that when it was resolved, they would let us know. They previously told us there was a 30 day rule by visa and the card issuing bank that they could not give our funds back unless it was at least 30 days from the date of dispute, even though it was reversed. we have contacted multiple Credit Card processors and the customer and us have the same bank. Everyone says that is not true that our processor is withholding money from us. Their customer service is ignorant and arrogant and when you send a list of questions in an email they don\u2019t bother to answer any of them and give us a standard form answer which seems to change every time they send an email. They decided to use an in-house credit card processor. They do not give you anyway to contact them and this company uses the third-party credit card processor as it excuse why things are not settled. Worst customer service I\u2019ve ever seen they have no sense of urgency and will take days to answer her emails, and when they do what they say, makes no sense they feel like they can bully and intimidate customers and there\u2019s nothing that can be done about it!"

"Can\u2019t get into my account. This is the new app front page. The chat to us is useless and the staff are too.. no help at all. Very inconvenient as I paid upfront this is deplorable"

"WARNING Do not buy invoice2go. It is a nightmare. Does not synch. Does not have any of the functionality you would expect. Loads of features not working. Not in Safari, Chrome or anything else. Today I tried to delete a payment, even the smallest things are impossible. Only leaving this review to warn others, stay away!"

"The App is not wotrth 1 star but thats the minimum !"

"Your update completely sucks and has cost me money while apparently you don't have the manpower to fix the issue. Kudos on an utter fail."

"New update has caused may problems which most users have already identified below. Mains issue is that missing a lot of invoices so I don't know where I am, im hoping a fix will sort it but not looking hopeful.\r\n\r\nI've been a loyal customer for past 3 years and previous app was spot on new app is terrible.\r\n\r\nI've waisted 2 days of my time trying to sort out these problems and trying to work out what's missing, who's going to pay me for me and my employees costs for this.\r\n\r\nBut remember this is a PAID app and they should not be able to make this many changes in an update, this should have been released as a separate app, separate name with the option to migrate over.\r\n\r\nThere should have been a faiksafe built in that meant that you could revert back if not satisfied \r\n\r\n"