ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“I have not yet received my parcel.”

Helpful Report

Posted 8 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“They left an £1100 pound parcel out side my front door it broad daylight where every one could see and didn't put a card through the door”

Helpful Report

Posted 8 years ago

Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problem. Please accept our apologies for any inconvenience caused.

Posted 8 years ago

“I ordered perfume from slapiton.tv on 5th November, it was despatched using your company (no. 40617530206990 ) on 6th November. Nothing arrived so I contacted where I bought it from on the 19th to find what had happened and was told it had been tracked and was being returned to them so another one was being sent. I had an email from you on the 24th giving me a delivery time between 11.39 and 12.39 but still nothing came. You sent another email on the 25th again giving me a delivery time - finally the perfume had arrived. Unfortunately the bottle was smashed !!! I trust this is not your usual service but it came at the end of a very trying time.”

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Posted 8 years ago

“My parcel was left out side my door on my step.. They were glass jars an one of them was broken so not very happy”

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Posted 8 years ago

“Delivered, Prefer never to give negative feedback so delivered is enough.”

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Posted 8 years ago

“delivery drivers should be careful not to drive on grass verges, our road is narrow but there is very little traffic. They should always take care not to drive on the verge, if a car should come while he is stopped that car can take a little verge without damaging it, but the delivery van is much heavier. I think your driver went on my verge a bit and i had to spend some time repairing it. It is unlikely to recover fully at this time of the year before the spring.”

Helpful Report

Posted 8 years ago

“Ordered a parcel to be delivered to my business address, a bar that was open to the public at the supposed time of delivery, apparently the parcel was left behind a side door (why?) which is open to the street, needless to say no parcel was found and after two email and three days No response from 'ipost parcels'! Terrible service”

Helpful Report

Posted 8 years ago

I would like to apologise, on behalf of ipostparcels, if you have received a poor or unacceptable level of customer service. I can assure you that we strive to deliver an exceptional level of service from both an operational and customer care perspective, and am sorry to hear that you was not provided with this on this occasion.

Posted 8 years ago

“Not only was my parcel left at the wrong address but it was left in their outside porch a quarter of a mile down the road and our addresses are nothing alike.”

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Posted 8 years ago

“Package was left at front door in plain sight. Could have easily been stolen.”

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Posted 8 years ago

Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problems.

Posted 8 years ago

“Driver had very little regard for the parcel that he was delivering. it was kicked across the car park, he then got back in the van to leave before i stopped him. disappointing service”

Helpful Report

Posted 8 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion. l can assure you this will be internally investigated to maintain the level of service we strive to deliver.

Posted 8 years ago

“My parcel which I was expecting to receive yesterday has not arrived although they say it was delivered and put behind the gate, it was not my gate and not my address, I still do not have my parcel and do not know if I ever will, as I believe it was delivered to the wrong house. I was in all day yesterday and did not see a parcel man. My parcel was for cushion pads so was quite a bulky parcel , I have made my Christmas cushion covers and was only needing the pads so I could sell them , I am very frustrated as I have already waited a fortnight to get them from shop, ordered them 9.11.2015 so am not very happy.”

Helpful Report

Posted 8 years ago

Hi, l am very sorry to hear this. This is being investigated now and you will hear from us shortly.

Posted 8 years ago

“Courier did knock on door, saw van pull up outside my house, waiting for knock on door wich didn't happen, van drove off I assumed delivery was for a neighbour, later in the day going outside to refuse bin found parcel outside the door. Appears couriers are now so rushed they can't be bothered to knock on doors and wait for an answer. To prove I was in,the van was outside my house at 10.55am, so obviously that's the time delivery was made. y routledge”

Helpful Report

Posted 8 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“Wheel delivered suitably wrapped for courier delivery, but underinflated.”

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Posted 8 years ago

We appreciate your feedback and do hope you use us again soon.

Posted 8 years ago

“The box looked like it had been delivered by Jim Carrey in 'Ace Ventura Pet Detective'. The split in the box was so bad i had to count the books inside to make sure none had fallen out in transit. All there but five had damaged edges and one looked like it had been bent in half (all hardbacks). The guy sending them offered to take £20 off the price but i hardly thought it fair that he lose out. He has sent the photos i sent him to you, so hopefully i will be compensated once he is...”

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Posted 8 years ago

Hi, l can assure you we have received information regarding this and we are investigating this further for you. Please accept my apologies for any inconvenience caused.

Posted 8 years ago

“Paid for next day delivery and booked for collection on monday, txt told me between3pm -4pm, never collected, well to keep this short ir was still here till friday, i found the secret phone number that they dont advertise and called, it will be tuesday, yep no collection called again it will be wednesday guranteed, yep no collection, same thursday and wow friday afternoon collection!! My advice is do not use as this happened a few weeks earlier and it took me a 30 minute drive each way to drop off at the depot, twice bitten but never again. Thank you”

Helpful Report

Posted 8 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“Prompt delivery but damaged packaging and driver didnt care”

Helpful Report

Posted 8 years ago

Thank you for taking the time to complete the review with regards to your experience. I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“Box was left out side my front door not hidden in the rain. The box was completely sodden. If it hadn't been for the contents being wrapped in a plastic bag the items inside would of been ruined!”

Helpful Report

Posted 8 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“the package arrived damaged, and had clearly been knocked around but luckily the contents were still in tact”

Helpful Report

Posted 8 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“The merchant wrote down my postcode with one letter incorrect at the end. Everything else was correct, my name and rest of address. However because of this your customer service refused to speak to me on the phone because they said the postcode I was giving them didn't exist (it certainly does), and even though I was giving them my name and rest of address fine. Even though I told your customer services that they must have tried to deliver to the wrong address (simply going on the postcode and nothing else), you insisted on trying to deliver the parcel to the wrong address again the next day. To add insult to injury they then left it outside in the rain. Thankfully the incorrect postcode was still in our village, so they hand delivered it to me. However your service and attitude of customer services was the worse I've ever encountered. Terrible.”

Helpful Report

Posted 8 years ago

Your feedback is important to us and we are keen to turn your next journey with us into a 5 star service and would like further information on where we can improve.

Posted 8 years ago

“parcel not delivered to my address,according to the note that was posted through my door it was was left at no 11-no 17?!....and at a safe place `Side`?!?!- ive still not received my parcel,and after 3 phone calls And a promise of a call back-which never happened im out of pocket,very annoyed,and i will be visiting my local ukmail centre to get some answers-to say your service is crap is an understatement”

Helpful Report

Posted 8 years ago

Because we value our relationship with you and to give your feedback the attention it deserves please could you contact us through Social media via our Twitter and Facebook pages and we will do all we can to help you.

Posted 8 years ago

ipostparcels is rated 1.6 based on 2,498 reviews