ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“the parcel was never delivered, although the tracker says it was, I also registered to be notified before delivery and was never notified and then it was impossible to sort the issue in time, or get hold of anyone who could help. TERRIBLE SERVICE”

Helpful Report

Posted 9 years ago

“The parcel was left in front of my front door where anyone could have picked it up and walked away with it”

Helpful Report

Posted 9 years ago

“Parcel was 2 hours late do I ended up waiting at home for 4 hours altogether.”

Helpful Report

Posted 9 years ago

“The parcel never made it to me. Claims to have been signed for by a name that doesn't exist in my building. It's a government building with permanent staffed reception. So not likely to have been Masefield dumped or stolen by anyone in the building.”

Helpful Report

Posted 9 years ago

“I knew that I might not be home to take delivery so I left note asking if the delivery was when I was out to take the parcel over to number 61. The item was left outside the 'front' door, which is on the side of the house, in full view of the road. Luckily I arrived home shortly after.”

Helpful Report

Posted 9 years ago

“Don't no where my parcel is, no card delivered, only a surname for whoever signed for it, could be anyone on the street for all I know! Lost out on money not having this parcel yesterday! Never using this company again!!!”

Helpful Report

Posted 9 years ago

“My husband arrived home at 11pm last night to find my parcel on our front door step. The card had been pushed through the door and actually had doorstep written on it. We live in a terraced house on a busy road and anyone could have picked it up, no common sense is the politest thing I can write. Now, all of this is made worse by the fact that I was in all day, if someone had knocked I would have heard them. I can only assume that there was no knock or an extremely soft one. Any of my neighbours would have taken in a parcel if they were asked. This is the worst postal delivery I have received and would tell friends family etc. not to use your service.”

Helpful Report

Posted 9 years ago

“Hi, The parcel was left in our neighbours back garden. It was thrown over their wall and left in their muddy grass. We had to collect in the evening, it was covered in mud and slugs”

Helpful Report

Posted 9 years ago

“The only good thing was that it arrived in the time frame given. The reason I'm giving an overall rating of poor is because your delivery person just knocked on my door, left parcel on the floor & was gone before I could answer the door. I live in a block of flats, so the parcel was relatively safe but there was no more than 5-10 seconds from the knock on my door, to me opening my door. I hope this is not how your delivery staff deliver all their parcels.”

Helpful Report

Posted 9 years ago

“The package was delivered & I liked the online tracking, I would however have preferred it if the driver had bothered to ring the doorbell, to let me know it had arrived, rather than just leaving it on the doorstep in full view of the pavement. As anybody could have taken it...”

Helpful Report

Posted 9 years ago

“A very disappointing service - the corner cabinet I ordered was broken in multiple places, they got the wrong address twice, sent the parcel back to the retailer and then were still incapable of delivering the parcel to my address but left it next door even though I was at my house. The attitude of the staff in the help centre was of incompetence, unwillingness to help, unproductive and with no service acumen. I will not use this company again and certainly would not recommended them After all delivering a parcel is not "Rocket Science"”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 9 years ago

“I was not home when it was delivered to my house. I do not know if it was just left outside or if some one singed for it. It was full of some very expensive things that earn me a wage. Although I found it safe inside the door which has to be opened by a key holder I have no idea how it got in.”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 9 years ago

“Quick delivery, but polythene wrapping quite torn and item left outside for me in unsecure area.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 9 years ago

“Packaging was damaged but luckily goods were ok even though there was a fragile sticker on the box”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 9 years ago

“Had a text and email advising delivery was between 12:42 and 13:42. Arrived home at about 11:45 to find parcel on doorstep, despite it stating signature mandatory. Happy to have received item safely buy concerned how things would have been had it been stolen from doorstep...”

Helpful Report

Posted 9 years ago

Thank you for taking the time to complete the review with regards to your experience. We are keen to recognise which areas we need to develop.

Posted 9 years ago

“Was charged as individual items by sender, but items arrived shrink wrapped together and for price paid, would have expected next day delivery!”

Helpful Report

Posted 9 years ago

“6 parcels in 3 days delivered to incorrect address and people, now missing. I have lost several thousands of pounds thanks to drivers delivering everywhere except delivery address. Your card numbers are not recognised on system and if you call you refuse to help and then if you send email via contact form you will NOT receive a reply. DISGUSTING service! My company will be using other service from now on. DO NOT RISK USING THIS COMPANIES SERVICES, YOU WILL REGRET TRUSTING THEM.”

Helpful Report

Posted 9 years ago

“My item arrived damaged and leaking. The parcel was leather oil and the package was dripping oil. I was worried that other items in the post van may have the oil over them.”

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Posted 9 years ago

“Goods arrived undamaged, although it took 2 attempts to deliver a parcel that fitted through my letter box. I was not in the house on either attempt but the parcel was delivered by posting it through the letter box the second time. This is not the first time this has happened.”

Helpful Report

Posted 9 years ago

“Initially very impressed with tracking and contact. However,not sure if drivers read English. I completed directions to leave parcel at rear of house, printed out and signed confirmation. Left note on front door repeating instructions and confirmation on rear door. All this was ignored and parcel left at front door!!! Furthermore, although clearly marked "fragile" box is damaged resulting in damage to contents. Looks as if it has been dropped on corner or had heavy box thrown on top. Will seek compensation from company.”

Helpful Report

Posted 9 years ago

ipostparcels is rated 1.6 based on 2,498 reviews