ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“Really poor service,got email then text to say parcel would be delivered between 9.45-10.45 so waited in for delivery,the delivery didn't happen between these times,it eventually turned up at 12.45 and its a waste of time contacting customer service as this was as poor as delivery service !!!!”

Helpful Report

Posted 9 years ago

“booked on 04/01/2015 to pick up on 05/01/2015 and do next day delivery today is 6th and still nobody came to pick up item called the number no point only excuses that nobody now what happening and says its going to be picked up next day so sitted in my uni 2 days from 7am to 7pm will go tomorrow to depo and speak with somebody by the fact this is 4 time that driver does not show up and when shows up on next day excuse is that he was not working a day before when its should be picked up (like they dont have other drivers in depo?????) that they have to give a bad service because the only driver have to many day offs on week days.feels like working 2 days in a week disopointed”

Helpful Report

Posted 9 years ago

“bad timing didn't pick up till the 1st so my little boy couldn't have his present early and in time for his birthday”

Helpful Report

Posted 9 years ago

“Very worst courier/company experience My Parcel (over 6kg) was delivered by throwing it over a 8ft fence landed onto a concrete path contents smashed to bits, the driver then rang the door and went to drive off, His reply was that he had done his job, delivered it, left in a safe place and any damage caused was the fault of the seller who had failed to label it fragile. (it was not fragile!....... weighing in at over 6kg and thrown 8ft in the air I don't think much would have survived that, I should have took this into account and labelled it fragile so it could withstand this deliberate act) His final words were TOUGH. It was also next day delivery that took 4 days to be delivered? I have had to pay again for the item to be returned! I have not been able to speak to anyone from ipost parcels as they do not answer calls to customers you have to send emails to them only and no one else will help UKmail staff say nothing to do with them don't work for ipost parcels but the logo is clear shown on the website, my complaint was raised on the 23rd December by email and was told I would get a response within 24-48hrs from the ipost parcels team, I am still waiting and now it is 6th January! BAD VERY BAD”

Helpful Report

Posted 9 years ago

“OI had bought a lampshade with porcelain figurine and the figurine was broken...The seller is not replying to my emails for refund and now I am stuck with a buy which is useless... What to do!! Dr Jasz Panesar”

Helpful Report

Posted 9 years ago

“The package was delivered on-time but the package was open. It was delivered the wrong way up although clearly marked on the box to only handle one way with handle sections within the box construction. Unless done deliberately then I presume the package was held by the bottom flap and consequently the flap came open although secured with large industrial staples - meaning the bike frame was open to view. Not a great way to receive such an expensive piece of kit ! I complained to the driver and made a note of this on his hand held device.”

Helpful Report

Posted 9 years ago

“Really bad, say they'll deliver in 2 to 3 days they when they mean 2 to 3 weeks. No phone number given for contact and they don't reply to emails”

Helpful Report

Posted 9 years ago

“The parcel was booked on the 21 December and I received it on the 5th January. Very poor.”

Helpful Report

Posted 9 years ago

“Your company collected the parcel from the supplier and apparently put the label on the wrong parcel so I didn't get what I ordered and im still waiting for it to be rectified!”

Helpful Report

Posted 9 years ago

“What a pointless questionnaire. The van came up the drive, the doorbell rang, the driver asked me to sign for the parcel; I did so; he thanked me and handed it to me. I thanked him. We said goodbye. He got into the van and drove away. Job done. The whole "parcel experience" (what idiotic PR/Management Consultant came up with that one?!) took less time than writing this stupid review.”

Helpful Report

Posted 9 years ago

“My Parcel was Put on a next day delivery but took 8 working days to get to me. There was a whole host of errors including late collection and holding the delivery at your Depot because I supposedly called and requested a delivery delay (which I didn't). When I challenged customer services I was told they were Just a call centre and could not help me. I requested a supervisor call back and emailed an official complainant nether for which were ever dealt with. Day after day I was promised it was on "Next Day" but yet it never left the depot. The online track my parcel is also useless as each day it would say today as the expected delivery date and change around 16:30 when the delivery was not dispatched. I use couriers all the time to receive packages and never Have I received such a poor service backed up by an equally poor customer service department.”

Helpful Report

Posted 9 years ago

“I booked this service as it offered Saturday delivery which was essential. Parcel collected Friday no problem but was then not delivered until the Monday which was too late. No reply from Customer Service - appalling.”

Helpful Report

Posted 9 years ago

“Come home to find I've been carded. The only details on the piece of card was a delivery date and time. Nothing else. Tried to phone them and there's no number. Spend ages looking online and trying numbers only to either be told to redial an expensive 084 number or get number unavailable. Eventually get through to a human being only for them to refuse to deal with me, it all has to go through their website. Not happy as I have things to do like pick up my wife from work. Would be much quicker and easier to speak to someone. Have now phoned the sender of my parcel to tell them they've lost a customer. They're not happy either.”

Helpful Report

Posted 9 years ago

“Appauling comany. The failed to deliver my parcel on time and then when I asked for it to be returned they expected me to pay £45 for delivering it back to me !! If I didn't pay they would dispose of parcel , which unfortunately they did as I was prepared to pay £45 in addition to the £27 I had paid to send it. The value of the parcel was only £25.”

Helpful Report

Posted 9 years ago

“Absolutly terrible paid for nxt day on the 22nd of Dec as was a Xmas pressi and it turned up on the 29th Dec shocking to say the least !”

Helpful Report

Posted 9 years ago

“Ordered a parcel delivery to Spain. Ipostparcels have used a third party carrier (DHL) and delivered the parcel to France. Now refusing to refund for the fault as they are saying the parcel has been delivered. Absolute jokers!”

Helpful Report

Posted 9 years ago

“Ok, so I have been trying to communicate with the company as my parcel was never collected but my money was taken out of my bank, I had no luck whatsoever, BUT, they are on Facebook, sent them a message, got back to me immediately with an apology and a promise of a full refund...watch this space folks!!”

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Posted 9 years ago

“TOTAL TRASH - DONT REPLY TO MESSAGES - PARCELL DAYS LATE - AVOID”

Helpful Report

Posted 9 years ago

“I have not received my parcel, please could someone contact me regarding this. My contact number is 01256327928 Thank you”

Helpful Report

Posted 9 years ago

“Driver was late for more than hour, dropped parcel from car to the ground, when told that he should not treat parcel like that he was very rude and said `don`t start with me`. Didn`t take signature.”

Helpful Report

Posted 9 years ago

ipostparcels is rated 1.6 based on 2,498 reviews