ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“Received a parcel clearly marked fragile, and once opened it was smashed to bits... Clearly just been thrown about. Won't use again.”

Helpful Report

Posted 8 years ago

We understand your experience with ipostparcels has not met the expectations you would anticipate of our service on this occasion and we would like to apologise on behalf of ipostparcels for the below standard level of service.

Posted 8 years ago

“Parcel left out side in rain we was luck the stock in side was rapted up or would of destoryed”

Helpful Report

Posted 8 years ago

Your feedback is important to us and we are keen to turn your next journey with us into a 5 star service and would like further information on where we can improve.

Posted 8 years ago

“On morning of delivery said I could give mobile number and driver would contact when almost at my address - utter waste of time. Driver didn't contact and delivered to a neighbour. What is the point?”

Helpful Report

Posted 8 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“I was at home expecting this package during the delivery window. I regularly tracked the driver via the 'Manage My Delivery' option on the UKMail website right up until the delivery prior to mine. The courier failed to arrive at this address. The driver states via the website that it has been delivered and that it was 'left behind the gate'. I made no such instruction to leave it anywhere, I was in expecting it (so why would I). This package has not been delivered or signed for. I am now spending half my day contacting customer support trying to ascertain where it is and how I can get it delivered to me. Shockingly bad and unacceptable service.”

Helpful Report

Posted 8 years ago

We understand your experience with ipostparcels has not met the expectations you would anticipate of our service, we are following up and investigating this for you. We will send a response to your registered email address today.

Posted 8 years ago

“No parcel left not even a card to say they'd called us hoping it comes today????”

Helpful Report

Posted 8 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“I ordered an item of pottery on ebay-with some value. It was left at my front door all day until my neighbour took it in. Not impressed at all.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to complete the review with regards to your experience. Your feedback will provide us with the opportunity to remedy any problems

Posted 8 years ago

“Not left at given address - never told to leave elsewhere but did!!!”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“We feel sorry for our supplier they arranged for our parcel with you on the 4.11.15 and we got it yesterday. What type of operation are you, We are a business ourselves and would think twice about using you, if this is the way you treat your customers.”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“I picked up my parcel from your Dartford depot (the expected pick-up point) and had to wait 20 minutes for it to be found.”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“You invited a review from my colleague stating that he had received an ipost parcel delivery. He did not. He had a depot collection at Dartford and they took 15 minutes to find the parcel. Also, Why do you not do Home to Depot deliveries? You do Depot to Home deliveries. why not the reverse? I am forced to do a 30 mile round trip Oundle - Wellingborough. I am not happy. John Potter European Rail Timetable Limited”

Helpful Report

Posted 9 years ago

I would like to apologise on behalf of ipostparcels for the below standard level of service on this occasion.

Posted 8 years ago

“Not very impressed when I wasn't in one of your delivery drivers left my parcel out in the peeing rain..i came home to a very wet parcel. They could have left it with a neighbour or one of my bins. Not impressed at all since you ask!”

Helpful Report

Posted 9 years ago

We understand your experience with ipostparcels has not met the expectations you would anticipate of our service and l would like to take this opportunity to apologise.

Posted 8 years ago

“This s is a message I sent to the people who I brought my item off:- "A rather large gripe with your courier. We arrived home at 4:45 tonight and it was left leant up against the front door in full view. Luckily we're quite remote and not too many people actually walk past our house but, as we were out at work from 7:30 this morning, someone could've driven past, seen it and taken it. Don't know how long it had been there.... My husbands car was parked on the drive, the courier could easily have left it leant up against the car, out of view, and popped a note through the letterbox to advise us". So no, I'm not happy with the service I received from your company.”

Helpful Report

Posted 9 years ago

“-1 One day delivery parcel has been delayed for one day, which affected badly my customer's plan. - 1 One day delivery parcel (40617530202295) has been delayed for 3 day, which is unacceptable and I need your explanation and compensation for that. - 1 Parcel (40617530202296 ) hasn't been delivered. Your call centre kept me waiting for 10 minutes without anyone answering the phone.”

Helpful Report

Posted 9 years ago

“The parcel was delivered, unfortunately to the wrong address in a different town. Had the postcode been used, the parcel would have arrived where it was intended. Not impressed.”

Helpful Report

Posted 9 years ago

“He was going to leave heavy item next door did not knock on my door to check if i was home . left mattress at my gate had to drag in my self and he was on the phone from when he got out of the van till when he got back in complete numpty.”

Helpful Report

Posted 9 years ago

“NOT HAPPY! I wasn't in when my parcel arrived so instead of leaving it with a neighbour and leaving me a note it was left outside my front door IN THE RAIN!!! it was also an electrical item (CD player) marked fragile so the only reason I rate it "poor" and not "very poor" is because the box protected it enough to not be completely ruined! VERY POOR CUSTOMER SERVICE iPOST!”

Helpful Report

Posted 9 years ago

“The service would have been great but he left the parcel without letting us know He obviously was in a hurry and didn't want to waste time ringing the doorbell”

Helpful Report

Posted 9 years ago

“nice friendly face, delivered spot on time estimated fantastic”

Helpful Report

Posted 9 years ago

“Rated this delivery as 'Normal', ok I suppose if normal is outside by the front door”

Helpful Report

Posted 9 years ago

“arrived quick but item was broken from delivery now i have to pay buyer refund and have broken drums”

Helpful Report

Posted 9 years ago

ipostparcels is rated 1.6 based on 2,498 reviews