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ipostparcels Reviews

1.6 Rating 2,498 Reviews
0 %
of reviewers recommend ipostparcels
1.6
Based on 2,498 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
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ipostparcels 1 star review on 12th January 2018
Mike
ipostparcels 1 star review on 8th January 2018
Anonymous
ipostparcels 1 star review on 22nd December 2017
Anonymous
Anonymous
Anonymous  // 01/01/2019
The package was left in my front yard in full view of the street! It is an expensive item which could have been damaged in the rain or stolen.
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Posted 9 years ago
Not good, the outa plastic bag was damaged, the box was damaged and the box was also wet. This was an electrical item for a Christmas preasant and hopefully it will still work :(
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Posted 9 years ago
I was expecting my parcel to be delivered the next day as I had paid for guaranteed next day delivery . I needed this for a fancy dress party on Saturday night and it was not delivered till the Monday . I would not use this courier again . Let me down badly .
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Posted 9 years ago
Extremely poor service you ever get from anywhere, Ii have experienced twice, first I have book for delivery to USA, they turned up after week, after cheasing them for collection, second time it went more worse, I book delivery for UK address, same city, apt wo weeks passed but no response nothing from them, I have to go to paypal for full refund, Only got this service if you got plenty time for cheasing them, and there is nothing important you want to send, or if your money and time doesn't worth.
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Posted 9 years ago
THE WEBPAGES SEEM TO BE FAULTY cant enter in to the contact us any symbol i keep getting this Please ensure the following are correct: Invalid Enquiry detail. Only letters, numbers, spaces and '.,?!£%-+@ characters are allowed. the company has no phone support AND apparently the tracking service seems to not show international info I HAVE YET to discover this the company is CHEAP you expect CHEAP then use it .. i dont think i can again
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Posted 9 years ago
The collection part of the service was absolutely dreadful. Days went past with ipost claiming that they'd called to collect with no physical evidence left that they'd ever actually been to the address and the package just sitting there waiting. Even claimed to have collected it when it was still sitting there. Delivery part was very quick and efficient, but by then it was about a week late. I couldn't recommend this service to anyone and would be reluctant to use it again myself.
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Posted 9 years ago
Very pleased it finally arrived on Monday before despite waiting all day for it on Saturday and the initial text messages on Monday morning to say it might not be possible to deliver it on Monday! Still receiving text messages (two) for same parcel saying delay with delivery this morning!! I think you need to look into yo9ur computer system....or human error???
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Posted 9 years ago
Big thumbs down - had to chase delivery - never taken out of depot until I followed up 8 days after it was supposed to be delivered - e.mails that seem to go nowhere - and are not answered by a human? Phone lines you hang onto at own expense for 15 minds plus a time with no body answering - -after 20 mins on Saturday morning I finally managed to speak to someone who could not tell me why the system of delivery had failed but managed to get my parcel out to me - it arrived yesterday - luckily contents not damaged even though the box was Crushed significantly! Sorry not very impressed
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Posted 9 years ago
Ordered package for next day delivery for a 25th Anniversary. Form said package would be collected Friday and delivered Saturday. Actually arrived Monday. Really difficult contacting the company and getting any info from them. No refund either!! Hope others get better service and communication from them, will be looking elsewhere in future.
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Posted 9 years ago
rubbish service. rubbish customer sevice. please dont not use them read th reviews wish i had before i booked two parcels with them with presents for my grandson, who lives in portugal, for xmas. Wanted them delivevered to his mom who was in london on works bussiness, paid for specific pick up time and all extras, did no arrive to pickup parcel in allotted time , emailed to say was woried they not picked up half hour before time ran out no reponse! emailed again half hour after latest time should have been picked up, no response! emailed further 3 times still waitin 24 hrs later for any response!!! althouh my daughter has had a txt saying the parcel might be delayed , strange that because i drove a round 300mile trip last nite to delivery them so my grandson wouldnt be missing out. A driver did arrive at around 4-45pm saying he hadnt been told about the pickup till 1-30 pm although i did book a 8am to 1pm time slot. with no confidence in the firm i decided to make sure the parcels got there and delivered them myself driving back at 2am in the morning Any sort of reponse would have been nice at least would have known where we stood.
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Posted 9 years ago
Waited all day for my parcel then i decided to ring around 1500hrs to see what's the hold up they told me don't worry it will be with you before 2000hrs anxious at 1850 still no sign checked online to see parcel has been delayed now im angry ring again they said SORRY parcel has now been returned to deport as the driver missed you f%#^%^%%^ anyways i told them i will pick it how far is give me the postcode quickly put it in my google maps and guess what only 5 mins away rushed there only to wAit 45mins for my parcel.
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Posted 9 years ago
Took payment then never turned up to collect parcel, didn't answer any communication.
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Posted 9 years ago
The guy who deliverd was rude and bossy he could have done with a lesson on how to deal with customers poor service
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Posted 9 years ago
I havent got my parcel but I do have a card through my door from i post parcels saying it has been left with a neighbour. The card doesn't say which neighbour and so far none have come forward, the card also doesn't point to the transaction or seller in any way and as I've had multiple parcels delivered it is confusing to say the least, so overall pretty shody service.
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Posted 9 years ago
This is the first time ive ever left a negative review for any company, Ive used the company quite a few times and most of the time with no problems. Unfortunately when you do have a problem your only means of communication is via the message service. Which they say on the site a response will be usually be within 3 hours. You are lucky if you get a response within 3 days or even at all. And when you finally get a response its a lie. On 3 occasions my parcels have not been collected on the day i selected and the response you finally receive is the driver tried to collect, i always leave my parcels for collection in my front porch,so don't even have to be home and when ive asked the driver on every occasion he said the job was not his sheet, so someone not been honest. On one occasion the collection was 3 days late. My latest problem which i still haven't received a reply too, the first of four messages sent 30 hours ago (3 hour response haha). The problem is i imported an ebay sale, i checked the item was correct but after printing the label i noticed the name was different, it had transferred an address from a different sale in error. So looks like ill have to pay again and hopefully may get a refund in 3 months. Will never use again after this. BE WARNED.
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Posted 9 years ago
After goods collected from sender on the 12th Nov and promised delivery everyday since on a daily basis only for it to be changed time and time again and now on the 24th Nov and still not having received a vital engine component , I would not rely on this carrier to deliver a rubber dog turd . This company is the most unreliable I have ever had dealings with , zero communication skills and constantly having to wait on hold on average 30 mins every phone call and promised return calls only for that to never happen, and not the first time either . Extremely poor service and would advise anyone else to use a different more reliable carrier !
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Posted 9 years ago
As I never recived one yestoday I cant be too impressed. However I was expecting it on the 4 of dec and getting it early would of made my day
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Posted 9 years ago
WORST DELIVERY COMPANY IN THE WORLD EVER. DAMAGED MY PARCEL, EVERY TIME I FILL OUT A CLAIM REQUEST ONLINE I GET AN AUTOMATED MESSAGE SAYING THEY ARE PLEASED THAT THEY HAVE CLOSED MY CASE. I HAVE A DAMAGED PARCEL AND THEY DONT CARE AND DONT ANSWER EMAILS. AVOID AT ALL COSTS.
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Posted 9 years ago
My Parcel arrived on time, but was left outside (as i was not in) it was great the parcel was delivered, but would have been terrible if someone had stolen the parcel. it would have been better if the parcel has been stored in a safe location or given to a neighbour.
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Posted 9 years ago
Had 2 large parcels so they contracted them out to parcel Pete. Had a text every morning for 6 days DIDNT TURN UP ONCE!!! complaining is very very difficult as they give you a complaint code & say they will contact you within 24 hours...... Then NOTHING ! AVOID AT ALL COSTS.
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Posted 9 years ago
ipostparcels is rated 1.6 based on 2,498 reviews