“Orderd an item was sent the wrong item, they didn't reply when emailed so I returned the item for a refund i then ordered the same item again with am additional item and tbey were both delivered being the wrong items again. No one seems to reply to you either”
“Overseas customer. Was sent a completely different item to what was ordered. Had to pay $30 to return it and they point blankly refused to reimburse even though it was their error.
Clothing poor quality. Looks cheap! Would never recommend this brand. Terrible customer service.”
“ORDER NO 26054381304.
RETURNED A DRESS BUT I NEVER RECEIVED A REFUND. THERE ARE NO CONTACT DETAILS THUS THEY MAKE IT SO HARD HOPING YOU JUST GO AWAY. I'VE BEEN SCAMMED LIKE THE OTHERS ON HERE. PLEASE EVERYBODY IN THIS POSITION GO TO TRADING STANDARDS LIKE ME!!!”
“Never refunded me ever! I got scammed! They told me it was my banks problem now and that was it. They don’t reply to you and there is no contact number ! Please don’t buy!”
“I have tried to contact numerous times with no reply. I never received my items even though it says its been delivered. The customer service communication is very poor, there has been no indication if this will be resolved, I just want my items to be sent out.”
“I ordered cycling shorts one grey onse and black ones in size 8 as I always do the grey onse wouldn’t even go over my tighs and the black onse fit good but you could see right through them !! Shocking quality I can’t even wear them now as you can see all the back right through also ordered a hoodie the good is okay only happy about the hoodie but the cycling shorts are shocking I was very disappointed as I ordered them for holidays and now I have none for holidays as it’s to late to order new onse from somewhere else”
“Made an order on the 13th of july still havnt received it no info what so ever have emailed and text with no response will never ever deal with them again”
“Wanted to return some items that were of poor standard looks and sizing wise. Sent my order back for a refund and have yet to receive a refund. I’ve emailed Isawitfirst left messages on their instagram page too and they’re still ignoring me, I see other customers on their instagram page are complaining about the same thing as me which has led me to believe Isawitfirst are scammers”
“Took my £35 payment for a dress , order was never received, requested a refund but they take days to reply to emails saying they will look into it and still no refund, disgusting service,”
“Quality of items not great - customer service do just seem to brush you off and delivery is awful never get items when stated always delays
My daughter likes the site but I dread ordering from them
Wouldn’t recommend
Could do with a telephone number to actually talk to someone but suppose the lines would always be busy”
“1 STAR IS TOO HIGH!!! absolutely disgusting company from the quality of the product to the unhelpful and lack of customer service! I ordered some trousers that arrived with TWO clear big marks/stains, i emailed and got ignored then provided images finally got a reply but one with no intent to resolve. I sent PROOF of receipt that i returned and after 3 more emails of being ignored have now been told my return was not received so they can’t process my refund. VERY AMATEUR VERY POOR AND JUST A DISGUSTING LEVEL OF SERVICE THROUGHOUT. AVOID!!!!!!”
“Returned some items back with a tracking number and their warehouse received the parcel on 20th May, after sending copies of prove of posting 3 times , they now don’t respond to emails !! Conned artists!!”
“Avoid!!!
I have ordered from the website 2 times. The first time, my item never arrived and after waiting 2 weeks I had to repeatedly chase customer services for them to tell me the parcel was lost in the post and I was given the refund. The item I had ordered was for a wedding and it had sold out so I never got it.
The second time I ordered a belt and Jewellery. Absolutely awful! Necklace was literally made from plastic. Sent the items back and after 1 month I still did not receive a refund. They have ignored emails, Instagram messages and Facebook messages. So I have had to get my bank involved. If you take a look on any of the sites social media you will see hundreds of people were never given the refunds back! This is illegal and not acceptable at all.”
“This is the worst company I have ever had the misfortune of trusting with my hard earned money. I am waiting for 2x refunds totalling nearly £100. When I initially emailed regarding my refund I was told to wait 21days, 21days passed, surprise surprise NO REFUND. I have chased them again and again with no response. I have gone through PayPal so hopefully this might help me get my own money back. This can't be legal, stealing money from hard working people. If I could give no stars I would.”
