ISTO. Reviews

Name: ISTO.
Address: 11, Rua Aristides de Sousa Mendes, 5Dto, Lisboa
Rating: 4.71

4.7 Rating 150 Reviews

92 %

of reviewers recommend ISTO.

4.7

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect ! Great company and customer service”

Helpful Report

Posted 4 months ago

“Great service and fast response”

Helpful Report

Posted 4 months ago

“I feel indentify with the culture of the company. Passionate and dedicate”

Helpful Report

Posted 5 months ago

“The packaging and sending, awesome as usual. I love the brand, love the objective, love the transparency... the biggest question mark would be on the durability of the items. I'll go 1 by 1”

Helpful Report

Posted 5 months ago

“Should better prepare the packages with the products.”

Helpful Report

Posted 5 months ago

“I ordered the wrong size and the process to exchange was simple and straightforward. When finally received, the sweatshirt was of an excellent quality and I would recommend”

Helpful Report

Posted 5 months ago

“excellent natural products, great to wear, wonderful service with great advice ... I'll be back”

Helpful Report

Posted 5 months ago

“I have to admit, I'm somewhat addicted to ISTO, so my review comes from a place of admiration—I believe they can do no wrong. I absolutely loved this nostalgia collection; it brought back memories of summers in the '90s.”

Helpful Report

Posted 5 months ago

“Excelente qualidade =) Entrega rápida =) Bom preço =) Estou muito contente!! Obrigado ISTO.”

Helpful Report

Posted 5 months ago

“Wonderful brand, 5*”

Helpful Report

Posted 5 months ago

“So glad I’ve found a company that produce quality fitted clothes with such style”

Helpful Report

Posted 5 months ago

“Very pleased with the store in Haarlem. Was able to try the jacket and, because the color was not available, order it. Wonderful fabric. Thank you!”

Helpful Report

Posted 6 months ago

“The jacket I bought is perfect. Size fit and style. However delivery to UK an utter nightmare. Import duties added another £50 to the cost of the jacket. Not a good experience at all.”

Helpful Report

Posted 6 months ago

“Best quality t-shirts on the planet. The fit is perfect, the fabric has the right weight and structure and all the details make sense.”

Helpful Report

Posted 6 months ago

“these people are doing great work - beautiful design, well made, ethically produced. can't beat ISTO right now for value and vibe.”

Helpful Report

Posted 6 months ago

“Great quality and fit clothing, but sadly since l last ordered from ISTO in 2021 either their ability to deal with post-Brexit regulations or the regulations themselves have changed, resulting in a large and surprising tax bill of around £60 on an order of three T-shirts and a shirt. If I did what others regularly do - shop with unethical fast fashion brands - I could have likely bought all three items in a shop for the import tax amount alone. This change has been poorly advertised, as mentioned by other reviewers. I eventually spotted a few sentences about it in small-sized text ironically at the bottom of an email newsletter about a London pop-up event. As ISTO is a small company with an ethos I really support, it only feels fair to provide a neutral review, but I did feel surprised and annoyed by the situation and will have to think carefully as to whether I can afford to order anything else from ISTO.”

Helpful Report

Posted 6 months ago

“Fleece jacket was missing in my package - got refunded, which is fine. But there was also no invoice in my package. I've contacted customer service twice. Still no answer! Still can not return the goods, which l don't want to keep. The question to rate the service from yesterday is truly ironic.”

Helpful Report

Posted 6 months ago

“It quickly become my favorite brand, the quality is outstanding and the service is always impecable.”

Helpful Report

Posted 6 months ago

“Great service, perfect fit.”

Helpful Report

Posted 6 months ago

“Great quality items. But UK customers need to beware of additional import taxes (in my case £72 for 4 t shirts on top of the price of the items). Personally I will not be back until this issue is resolved”

Helpful Report

Posted 6 months ago

ISTO. is rated 4.7 based on 150 reviews