iSUBSCRiBE Reviews

Name: iSUBSCRiBE
Address: 559a King's Road, London
Rating: 3.93

3.9 Rating 1,967 Reviews

70 %

of reviewers recommend iSUBSCRiBE

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451

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020 7199 0161

Email:

support@isubscribe.co.uk

Location:

559a King's Road
London
SW6 2EB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a weekly publication from you. The first copy was expected on Jan 5th. Your very rude operative called Gemma, who can only quote from your web site and talks like a robot advises me that the first copy for a basic weekly newspaper will take 2 to 4 weeks to arrive! What a disappointment. I placed a similar subscription with another copy for a different magazine and received it straight away! Obviously the "industry guidelines" you hide behind are to cover your very poor performance. Shocking!”

Helpful Report

Posted 8 years ago

Thank you for your review. I am sorry that you were not happy with your customer service experience. I am sure our representative was just trying to help; isubscribe are a third party agent and the information on the start date would have been obtained from the publishers themselves, who fulfil the subscription. We will provide an exact start date for you asap and email this to you. I hope this helps

Posted 8 years ago

“I was promised a discount on ordering two subscriptions, I actually ordered three, no discount was given.”

Helpful Report

Posted 8 years ago

Thank you for your review I can see that on the day of your order we were running an offer whereby we gave £10 off if you purchase 2 or more subscriptions. This came with a promocode which would need to be entered in order for the discount to be removed from the order total. As the discount wasn't provided, I have emailed you a voucher code for isubscribe, please use this with our compliments

Posted 8 years ago

“email Christmas greeting not sent to recipient, no subscription taken from subscriber despite confirmation being sent. Do I cancel Direct debit or what?”

Helpful Report

Posted 8 years ago

Thank you for your review Mr Bullen I am so sorry that the icard was not received. This can be re-sent from your account, or I will be happy to re-send this for you right away, could you please email me if you would like me to do this? hannah.wood@isubscribe.co.uk I have contacted the publishers for the start date, the first issue is due with the recipient this weekend

Posted 8 years ago

“Ordered a voucher to be emailed on 29 December. It was not emailed.”

Helpful Report

Posted 8 years ago

Thank you for your review I am sorry the icard was not received, this can be re-sent in your account, or I can re-send this right away for you if you could please email me to request this- hannah.wood@isubscribe.co.uk I understand this must have been disappointing as the icard was relied upon to announce your gift, for which I apologise. I have since had IT look into the matter

Posted 8 years ago

“Subscribed to two magazines as a gift and completed the gift forms and confirmed the dates for Xmas day. Nothing sent to the recipient, even a week later, still no confirmation sent. Utterly hopeless doing this as a gift.”

Helpful Report

Posted 8 years ago

Thank you for your review I am really sorry that the 2 icards were not received. I know this may be too late but I have re-sent these today so that the recipient can read your gift message. I have contacted the publishers for the start dates of your subscriptions: BBC Wildlife - the Feb issue is due next week BBC Earth - February issue due on 2nd Feb

Posted 8 years ago

“I bought this as a gift for xmas for mum and she never recieved a card so she had no gift at xmas , unacce”

Helpful Report

Posted 8 years ago

That you for your review Mr Shepherd I am truly sorry that the scheduled icard did not reach the recipient. If you would like me to re-send this please let me know, my direct email address is hannah.wood@isubscribe.co.uk This can also be re-sent in your account Kind Regards, Hannah

Posted 8 years ago

“We did not receive confirmation of the subscription or the emails, as requested, to my son and daughter, at this email address, telling them that they would be getting a subscription, so they did not receive it as a Christmas present, which is what it had been intended for. The only contact I have received is the request for this review.”

Helpful Report

Posted 8 years ago

Dear Mrs Gray Thank you for your review. I am indeed very sorry that the icards did not arrive. I have queried this with our Head of IT. I know it might be too late now, but if you would like to re-send the icards this can be done in your account or I can do this for you if you could please email me on hannah.wood@isubscribe.co.uk

Posted 8 years ago

“You were supposed to send an ecard to my son on his birthday informing him of our gift subscription and this did not happen. My sons email is johnharrison@hotmail.com Please inform me why this did not happen and what are you going to about it. John and Rita Harrison”

Helpful Report

Posted 8 years ago

Dear Mr Harrison Thank you for your review. Please accept my apologies that the icard did not arrive, I have asked our Head of IT to look into why this was the case. Trusting that the icard is not in the junk folder, I have re-sent this again today for you. I know this is too late because his Birthday was 17th and I understand that you will be disappointed. Kind Regards, Hannah

Posted 8 years ago

“I have used the isubscribe three times. Every time I wish to renew the subscription I have to re-register as a new customer with a completely new email address. The site never recognises my email and password combination. Whenever I try to reset my password I'm told that no account with my email exists (despite being constantly spammed by your company and being unable to register for the newsletters). If I try to create an account with that email I'm told that an account with that email already exists. I now have three different email addresses registered with your company. Please fix this.”

Helpful Report

Posted 8 years ago

Thank you for your review Amy I have used your email address to search for accounts and this returns 1 in the search results for Good Housekeeping, ordered this month. Due to privacy I am unable to see your password, however I have emailed IT to ask why you're unable to login to your account, as I can imagine this is very frustrating. As soon as this is resolved I will send you an email Kind Regards, Hannah

Posted 8 years ago

“Terrible - took the money twice - then passed it off as another companies problem. Waited over a week for it to be sorted and it is still not. Sitting on my money and not answering my mails.”

Helpful Report

Posted 8 years ago

“Maybe a good idea to ask me when you have done something, like delivered my magazine for a couple of months ON time. Looking forward to rating you highly in the future. Thank you, happy christmas”

Helpful Report

Posted 8 years ago

“I haven't received anything 4 weeks after ordering, although my card was debited then. It does say on the website I might have to wait 4 to 6 weeks as the current on sale edition would not be sent - surely an old edition from years ago could be recovered and sent, so that I receive something, before I forget I ever ordered something in the first place. Asking me to review the experience of having my money taken before receiving anything is absurd.”

Helpful Report

Posted 8 years ago

Thank you for your review. magazine subscribers always get the issues before they hit the shops, this is why sometimes you may have to wait for the next new issue to be published. I have contacted the publishers of Puzzler Killer Sudoku today, this is starting with January 11th issue, however I have noticed that the address doesn't look complete, please could you check this and confirm with Puzzler Media who dispatch the magazines (0800 904 7018, customerservices@puzzler.com)

Posted 8 years ago

“Tried to use the £5 evoucher and it would not accept the code on the email! Sent email to customer services but was little help.”

Helpful Report

Posted 8 years ago

Hi Cathy, Thank you for taking time to review us. I am sorry to hear you had problems using a gift card, I can see we responded to your email with the steps of how to use the voucher and also provided our contact number if you had further problems. I am sorry to hear this was no use to you we will work on making the steps clearer to ensure that they are helpful.

Posted 8 years ago

“I didn't received any number from my order. And costumer service is not responding.”

Helpful Report

Posted 8 years ago

Hello Thank you for your review and Im sorry that you didn't receive your order number. This was sent via a confirmation email to the email address we have on account, I will re-send this now for you! If you have any queries please don't hesitate to contact us on 0207 199 0161 or support@isubscribe.co.uk

Posted 8 years ago

“I was unable to complete my renewal order on line. Then I was quoted a different price to what my renewal form stated. Finally I question the amount I was eventually charged ( being different again from that advertised.) To date after submitting my request TWICE I am still awaiting a reply.”

Helpful Report

Posted 8 years ago

Thank you for your review Sue I can see that you ordered 2 renewal subscriptions on 29th November, and a discount was applied. I am sorry that you haven't received a reply to your query, I have checked our customer service emails and cannot locate an email from your address, however I would love to help and answer any questions you have, if you need any help at all please email me directly- hannah.wood@isubscribe.co.uk

Posted 8 years ago

“Not had magazine, chased isubscribe and had no reply”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I have checked our system and cannot seem to locate any earlier messages from you, for which we apologise for. I have spoken to Marketing Week regarding your start date and have email you separately, confirming all the relevant details. I hope this helps.

Posted 8 years ago

“We still haven't received the magazine we have paid for”

Helpful Report

Posted 8 years ago

Hi there, Thank you for your message. Please be advised for all weekly publications we do recommend 2-4 weeks for the first issue to arrive. I have however contacted the publishers on your behalf who have confirmed your start date. I have sent this in a separate email to you. I hope this helps.

Posted 8 years ago

“Ordered for xmas arrived already! Contacted them still no reply!!”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review us. Firstly I would like to apologise that you have not heard back from us, it appears that non of your messages has reached us. I have sent over a personal email to gather information from you so we can investigate why your messages did not reach us. In regard to the first issue arriving before Christmas it would appear that when the order was placed it was not selected to start after Christmas, which was an option above the delivery address. This would be noted on the confirmation email if you selected this option. As it was not selected at the time the first issue was sent out in the standard delivery time of 4-6 weeks for monthly magazine. It is unfortunate this has happened, I have sent you over an email to you to discuss this further with you.

Posted 8 years ago

“Had to abandon on-line order.”

Helpful Report

Posted 8 years ago

Hello Jennifer I am sorry that you weren't able to complete your purchase. We will be happy to take the order over the phone if you'd like to contact us, it would also be good to know more about the issue you experienced. Our telephone number is 0207 199 0161 and we are open Monday-Friday 9am-6pm

Posted 8 years ago

“Really disappointed in the thinkness and content of the teen vogue magazine for the price. This maybe because they don't print it in the uk and it is shipped from abroad”

Helpful Report

Posted 8 years ago

iSUBSCRiBE is rated 3.9 based on 1,967 reviews