iSUBSCRiBE Reviews

Name: iSUBSCRiBE
Address: 559a King's Road, London
Rating: 3.93

3.9 Rating 1,967 Reviews

70 %

of reviewers recommend iSUBSCRiBE

Company Reviews

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451

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020 7199 0161

Email:

support@isubscribe.co.uk

Location:

559a King's Road
London
SW6 2EB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I aasnt happy when I received a letter from the publisher stating a payment was going to be taken off my account of £50+ in January which was considerably more than the circa £12 I had agreed to, then to the 20 mins phonecall it took to sort it out, followed by the letter I received stating the subscription was for the minimum of 1 year when, having bought it as a gift, I wasn't sure if it was the magazine my partner wanted. Next time I'll make sure I read all the small print before committing myself. Monica Urban”

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Posted 7 years ago

“4 months and still no magazine! Phone isubscibe and customer adviser seemed disinterested and blamed the publisher!!”

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Posted 7 years ago

Hi Mr McLean, I do apologise about this. I have just been looking on our system to bring up your details. Nothing comes up with your email address or your order reference number. I am going to send you a personal email with some more information that you can provide for us and hopefully we can get this all solved for you with a delivery date.

Posted 7 years ago

“I managed to find the magazine I wanted at a the price I expected however, I asked that a email/ICard be sent to the recipient after all it was to be a Christmas gift, neither Icard or magazine have yet been received, and the recipient left to think I'd forgotten her at Christmas.”

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Posted 7 years ago

Thank you for your review. I'm really sorry to hear the icard created for the recipient was never received, spoiling their Christmas gift! I can see looking over your account this was created on the 27/11/16 with your message included. I will of course have this re-sent, even if it may be a little too late! In regards to her subscription, I hope she enjoys!

Posted 7 years ago

“An Xmas gift subscription was muddled with the wrong magazine dispatched to me, not the recipient. Gemma dealt with the issue efficiently and professionally, so hopefully all sorted now”

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Posted 7 years ago

“eeeeeeeeeeeeeeeeeeeeeeeeee”

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Posted 7 years ago

“Simple to order. Got immediate confirmation, good value offer. Easy peasy!!!”

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Posted 7 years ago

“I've been getting bombarded by emails since ordering my magazine despite ticking the box for no emails, and unsubscribing. Avoid isubscribe!”

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Posted 7 years ago

Thank you for your review. Please be advised we only ask you to review the experience as a whole, while placing your order on our website . We are aware the magazine would have not reached to you so we do apologise if you feel this was sent too soon.

Posted 7 years ago

“Very prompt service kept me up to date with my purchase”

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Posted 7 years ago

“Choice of magazines was poor if you only had a voucher to use. Too many items were direct debit only. Also the cost was excessive and represented little or no saving against going direct. I would not wish to receive a subscription voucher in future !”

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Posted 7 years ago

Thank you for your review. Firstly, I would just like to apologise your gift voucher was not what you had hoped for. We are a third party subscription company and DD payments are handled from the publishers, which would explain why our iSubscribe gift vouchers cannot be used against these, along with a direct debit subscription being a continuous payment. I apologise for the inconvenience this may have caused when trying to select your magazine.

Posted 7 years ago

“Having ordered a subscription in October for a November birthday present, it was delivered after Christmas and only after I had to telephone to remind the company that I had ordered it. Altogether, fery disappointing for the child involved.”

Helpful Report

Posted 7 years ago

Thank you for your review Claire I have contacted Warners Publications to find out why the first issue was received after the 4-6 week lead time. They explained that from October time they start all gifted subscriptions after Christmas, with caution that these might be Christmas presents. They apologise that this was not communicated, and your subscription should have started earlier in accordance with isubscribe terms. I have emailed Warners to discuss this and to make sure this doesn't happen again.

Posted 7 years ago

“Easy to search for the products the products I wanted and some suggestions of magazines I had never heard of”

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Posted 7 years ago

“The magazine is due on the first of every month, unfortunately the Lincolnshire life which was bought as a gift hasn't been delivered as yet,”

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Posted 7 years ago

Thank you for your review Graham I have called Lincolnshire Life today and the first issue is on it's way now, if it hasn't already been received. I hope the recipient enjoys the magazine!

Posted 7 years ago

“Just to say on signing up, the first copy of magazine should be posted immediately. There should not be a 4-6 week delay!”

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Posted 7 years ago

Thank you for your review Natalie Tatler is a monthly magazine and subscribers start with the next new issue, Im sure you would like the magazine sooner however due to the monthly schedule, and the fact that subscribers get the issues before they hit the shops, this is why there is a lead time of 4-6 weeks for a monthly We hope you enjoy reading the magazine!

Posted 7 years ago

“I ordered a weekly publication from you. The first copy was expected on Jan 5th. Your very rude operative called Gemma, who can only quote from your web site and talks like a robot advises me that the first copy for a basic weekly newspaper will take 2 to 4 weeks to arrive! What a disappointment. I placed a similar subscription with another copy for a different magazine and received it straight away! Obviously the "industry guidelines" you hide behind are to cover your very poor performance. Shocking!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry that you were not happy with your customer service experience. I am sure our representative was just trying to help; isubscribe are a third party agent and the information on the start date would have been obtained from the publishers themselves, who fulfil the subscription. We will provide an exact start date for you asap and email this to you. I hope this helps

Posted 7 years ago

“The process of signing up was straightforward but the subscription was a gift and the recipient has never received email notification.”

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Posted 7 years ago

Thank you for your review. I am sorry that the icard was not received. This can be re-sent from your account, or if you would like isubscribe to re-send this for you we will be happy to do so. You could email me directly on hannah.wood@isubscribe.co.uk and I will re-send this right away

Posted 7 years ago

“Bought as a xmas present for my daughter and included the option to receive an email on xmas day to tell her about the subscription to Tatler magazine. Really disappointed that she did not receive the email - thought it would be a nice surprise for Xmas.”

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Posted 7 years ago

Thank you for your review Colette, I am sorry that the icard was not received. This can be re-sent from your account, or if you would like isubscribe to re-send this for you we will be happy to do so. You could email me directly on hannah.wood@isubscribe.co.uk and I will re-send this right away

Posted 7 years ago

“I was promised a discount on ordering two subscriptions, I actually ordered three, no discount was given.”

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Posted 7 years ago

Thank you for your review I can see that on the day of your order we were running an offer whereby we gave £10 off if you purchase 2 or more subscriptions. This came with a promocode which would need to be entered in order for the discount to be removed from the order total. As the discount wasn't provided, I have emailed you a voucher code for isubscribe, please use this with our compliments

Posted 7 years ago

“Good selection of offers, quickly processed with prompt order confirmation”

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Posted 7 years ago

“I loved that I could use my Tesco points to purchase this. A nice little treat for my Mam. The choice of magazines was a bonus too.”

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Posted 7 years ago

“email Christmas greeting not sent to recipient, no subscription taken from subscriber despite confirmation being sent. Do I cancel Direct debit or what?”

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Posted 7 years ago

Thank you for your review Mr Bullen I am so sorry that the icard was not received. This can be re-sent from your account, or I will be happy to re-send this for you right away, could you please email me if you would like me to do this? hannah.wood@isubscribe.co.uk I have contacted the publishers for the start date, the first issue is due with the recipient this weekend

Posted 7 years ago

iSUBSCRiBE is rated 3.9 based on 1,967 reviews