“J. Peterson customer service has been making excuses about the delay in shipping two shirts ordered seven weeks ago. They blamed a switch over in computer software in warehouse was responsible. Always a promise that the order would be shipped in just a few days. Today Vallerie admitted the product was back-ordered from vendor with no estimated ship date. We finally cancelled the order. Too bad. They were a good company.
J & C Grand Junction, CO”
“Ordered a sweater, shirt and a jacket 09/2023. Products are quality, but slow customer service. I did not realize that the shirt only came in a small so I sent back for an exchange. After a very reasonable amount of time I never received updated information and finally requested a refund. Everything with this company takes way to long. Would not recommend.”
“Ordered my items Aug 27, 2023 and still do not have them. Its September 14, 2023. Customer service though is very good!
I just put in my cancelation.
They must be a WOKE company.
No wonder they don't use PayPal.”
“This company is horrible. The spam you forever with catalogues and advertising and leave you no way to unsubscribe online. You need to actually call them and then deal with a horrible, non-responsive, customer service system.”
“Horrible customer service, horrible return policy and horrible communication. I am a regular customer and have purchased a lot from them in the past. 2 out of 4 dresses were very unpleasing on me. I only requested a credit to be placed on my account so I could use it in the future with them. Ana the customer service rep was was unwelcoming and non receptive.
This is the customer service you will get from a company that sells nothing less than 200 for a dress.”
“In the past I've purchased over 5 expensive high quality dresses and the experience was great. This week I paid for overnight shipping $43.00 and all now my dress hasn't been shipped. I've called amd spoken to several reps. and I've beenntold different lies. I will never buy from them
again! I'm reporting to Attorney General office. Rip offs”
“This used to be a great company. Looks like it has since been dragged through the mud. What happened? My guess is it got sold to unscrupulous people. I just paged through the catalogs and pages online. Although they have some of the original j Peterman clothes shown, most are just butt ugly. What are they thinking?”
“I'm trying to return 4 items I purchased and they are claiming they are final sale, but there was nothing on the website indicating it was a final sale item, only sale item. I can get a supervisor to talk with. The parts are all too short, and the dress is see through. I would never have ordered anything if I had know they were final sale. I guess their new policy is only to refund full price items.”
“J peterman owns guideboat. Peterman was selling out the remainder of Guideboats merchandise. The Guideboat site offered the old merchandise at deep discount sale prices then refused to honor the sale prices. Simultaneously they offered the Guideboat merchandise on the J Peterman site at full price. Extremely deceptive. I went to the Better Business Bureau to read the complaints against J. Peterman and there were plenty. I read a few and decided never to order from J. Peterman again. I don't know who owns the company now. I do know they are dishonest. DO NOT ORDER FROM THIS SLEAZY COMPANY.”
“This is no doubt the worst online retailer on Earth. The descriptions and photos are inadequate. But most important, it is IMPOSSIBLE to get a refund. I gave up after a month and filed a dispute with Visa. When I told them I was going to do that if they didn't process my refund, they just gave an electronic shrug and said they were a bit behind.”
“I've never purchased anything from J Peterman. But the refuse to stop sending me their catalog. Many years ago, someone else ordered something, and it was delivered to my address with their name. This was not a former occupant; it was just the wrong address. I paid to return the item with an explanation and requesting to have my address removed from the mailing list. But the catalogs still come like clockwork. Thick Beautifully illustrated catalogs delivered multiple times a year. Still with the other person's name 'or current resident'. I've sent back the address page with message asking to be removed from the mailing list at least 4 times over multiple years. But they keep coming. I was quite rude the last time. So I guess to get back at me they'll mail me their recycling forever. I NEVER HAVE, AND NEVER WILL BUY ANYTHING FROM THIS COMPANY. Please save a tree and STOP IT. By the way - as lovely as the drawings are, I would never buy clothing from a drawing. It's hard enough to tell from a photo what the fabric is really going to look like or how it's going to fit when it isn't shown being worn by a human. Also, I'd never spend $178 on a hoodie no matter how accurate the artistic rendition might be. I am not in your customer base. Save time money and resources by removing people from your mailing list when they repeatedly ask.”
“First off online it never stated final sale. I ordered a dress, it was cheaply constructed. Not at all like dresses that I ordered in the past. I called to return it. They refused! I said what about an even exchange or or gift card. The answer was no.
This dress was $298 on sale for $79. It was not worth $79, let alone asking $298! It is not lined and an inferior fabric. What a total disappointment. I have a beautiful dress I got years that I still wear, the quality was impeccable, not anymore. I wish I read these reviews before. I assumed it was still like that….you know what they about ASSUME.
JoAnn Henry
Indiana”
“Accepted my return with an RMA number, then tells me they never received it, even though their return label shows it was delivered back to them 3 weeks ago. After multiple calls and emails telling me to keep waiting, they finally literally told me to just go through my credit card company. Terrible customer service.”
“I was an past employee of this company. And let me tell you some things, this company does not care about its customers at all! That's why they don't include the shipping labels in the box because that would just make sense right? Then they give the customer service agent lies to feed to customers about refunds taking 14 days to process. When in reality it was just because the refund tracker was deleted by a top employee. Not only once, but twice. Avoid this company at all costs! I have seen some VERY VERY shady business practices. And you're better off shopping elsewhere.”
“Ordered an XS sweater for my wife on December 4th in time for Christmas. I received a Small on the 9th despite XS explicitly cited on the order form. Sent it back almost immediately. When I called regarding the status of an exchange, the service rep was very nonchalant and unapologetic.”
“I ordered a dress on 11/25 for a party December 8th. After making numerous requests, I was told they were busy over Thanksgiving and would be shipping product on November 29th. Then on or about December 3, I received a notification of a “back order” with no promised ship date. Ridiculous! Again, I have contacted them twice. What is up with their customer service dept? Does it even exist? Not only do you have to pay for shipping, but there is no customer support when you need it. I want my dress, and will not purchase from them again. Has anyone else experienced this?”
“I do not recommend ordering J. Peterman Company products through Amazon. 10/19 received order with wrong size delivered. 10/20 called and was told they were sending correct size out immediately (after spending 20+ minutes on the phone as they couldn't locate the order # on my slip. They have a different numbering system when things are ordered off of Amazon.) Never received the correct size. 11/8 called to confirm they received my returned order. Told me delivery of correct sized sweater should be within 10 business days. 11/23 called and discovered they never mailed my correct size - was told it would be shipped in 48 hours. 12/7 called and was told by customer service that a "separate dept. that deals with their Amazon orders" would call or email me by tomorrow. Now it is 12/12 and I have not heard from a representative, still do not have a sweater, nor a refund, and am still getting the run around. AVOID THIS COMPANY!”
“I recently ordered a pair of Black Watch tartan plaid wool trousers for my husband. They arrived as scheduled and the trousers are very high quality. I am very satisfied with all aspects of my first purchase from J. Peterman.”
