Jacamo Reviews

Name: Jacamo
Address: -, - -, Manchester
Rating: 2.48

2.5 Rating 159 Reviews

36 %

of reviewers recommend Jacamo

2.5

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Jacamo:

Jacamo is not ordinary menswear collection. Its a Big size menswear, from big brands like Ben Sherman, Lonsdale and Caterpillar, with sizes up to 5XL.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“24/05/2019 I make an order with next day delivery, 25/05/2019 delivery never arrive, got copy of fake signature image, and message as delivery been made! For two weeks I try to contact customer services of Jacamo, bad luck, provide them with all information they asked, and only get a negative response from them, still have no my goods, and no money for missing goods by Jacamo, Very bad attitude, very bad customer services!”

Helpful Report

Posted 5 years ago

“I get emailed everyday and I can’t log on. I can’t cancel as system doesn’t recognise password. If I can’t log on stop emailing me. There is no way to reset password with ringing and being charged. I can’t cancel account as I can’t log on. It’s a catch 22 . It’s stressful”

Helpful Report

Posted 5 years ago

“I have no idea if it's the Jacamo people themselves or the utterly appalling delivery people they use - but don't count on them, they will in all probability let you down. I ordered a shirt to wear for my daughters wedding (many days ahead). Two days before I get a message saying they tried to deliver but nobody was in (lie number one). The next day they say it's been delivered (lie number two). Later that day they say the parcel has been damaged and returned to the warehouse (which may or may not be true). Disgraceful service, all they can do is offer a refund, not even an apology for the lies. Unless you don't mind being taken for a fool my advice is simply to avoid them - and their dreadful lies. Dr Anthony Johnson”

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Posted 5 years ago

“Great company so will use them again.”

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Posted 5 years ago

“Good quality clothes at realistic prices and with accurate size measurements.”

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Posted 5 years ago

“Ordered xmas presents from yourself for my partner but because you use Hermes to deliver items which as said delivered but still haven’t received x3 items!! I won’t be ordering again as items have been stolen and I am now out of pocket!!”

Helpful Report

Posted 5 years ago

“Next day delivery, easy to pay and no nees to set up an online account. Good delivery packaging”

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Posted 6 years ago

“Brilliant priced Dr Marten Boots (originals 1460 8 hole in Cherry Red size 11) which arrived within 5 days for only £52.00!!!!!!!!!!!!”

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Posted 6 years ago

“Easy to use website with plenty of choice and helpful customer reviews on many products.”

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Posted 6 years ago

“What disappointing trousers.”

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Posted 6 years ago

“Very bad at rectifying their own mistake. You need to think if you want to spend hours of your time dealing with an inept customer services department before buying from them.”

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Posted 6 years ago

“Waiting 5 days for receiving email that my order was cancelled because shoes are not in stock plus 4 days waiting to get my money back Extremely poor customer service Disappointed”

Helpful Report

Posted 6 years ago

“Just bought a white shirt because I needed next day delivery. It came the next day but a few black marks on it and the material is very very thin. I have not returned it as I needed it for the next day but I will not be ordering another one.”

Helpful Report

Posted 6 years ago

“The most disgraceful customer service on the planet. Treated me like a piece of dirt. Someone needs to take this business to task. Stained my credit rating for a pathetic few pounds without any checking despite the money being paid. Couldn't care less about their me. Utter rubbish, The complaints team are like robots, sounds dreary as hell, and have absolutely no skills in dealing with customers that are upset. RUBBISH I wish I NEVER got involved with this business.”

Helpful Report

Posted 6 years ago

“Ordered a blazer last weekend, on the website it said 'in stock" and at checkout it said it will be delivered within 5 working days. This was perfect for me, because I need to wear it tomorrow i.e. Saturday. On Tuesday, I received the pin code I will need while collecting the parcel from the nearby collection point. Worried that email asked me not to go to pick until we have sent another email to do so. I called the customer centre and lady told me I shall receive it within 2 days. On thursday, I received another email order has been dispatched and I shall receive it in 5 days. So I wont be able to wear it on Saturday for the occasion I bought it. I have not even received the order, I do not know whether it will fit or about the quality and I am already disappointed and gutted. This company keeps you in dark, does not give you an exact idea of when to expect the item but is ready to sell the stock it has of its own or third parties. Just avoid it. They will let you down in one way or other.”

Helpful Report

Posted 6 years ago

“Received item which was to big, customer service were great full refund in days,”

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Posted 6 years ago

“Great company pay for the years delivery up front bargain if some thing doesn't fit its collected from your door no hassle”

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Posted 6 years ago

“Return an item because it did not fit and somehow they have decided it has been worn when it had only been tried on. They returned it back to me and put the word 'sharkey' between my.first and last name. Total joke and have lost me and my family as customers.”

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Posted 6 years ago

“Very friendly staff and fast shipping”

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Posted 6 years ago

“Fast free delivery, would use again as this was a top service with a good price for my product I purchased, keep up the good work”

Helpful Report

Posted 6 years ago

Jacamo is rated 2.5 based on 159 reviews