Kosherwine.com Reviews

Name: Kosherwine.com
Rating: 4.64

4.6 Rating 2,100 Reviews

92 %

of reviewers recommend Kosherwine.com

Company Reviews

Metrics

Info

4.6

Based on 2,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Kosherwine.com:

Welcome to KosherWine.com! Since 1997, people like you have been turning to people like us to save time, money and energy ordering their wine online. We're proud to have the largest online selection of Kosher Wine with over 1,000 wines, including our private label and exclusive import lines. With over 40,000 happy customers, and 900+ 5-star reviews, your satisfaction is guaranteed. We ship to all states in the US, except for AR, KY, MS, and UT. Cases of 12 bottles, or orders in increments of 12, qualify for FREE ground shipping!

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Phone:

1-866-567-4370

Email:

help@kosherwine.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You took my order, you gave me a tracking number. I used that number to discover that my order was delivered to someone in upstate NY. I contacted your office & was told that my order had been damaged and that you would re-send my full order (that was all done today, so of course I am still waiting to see the order). I will tell you what I think once I get the order (I as of now don't have a tracking number for this re-issue order).”

Helpful Report

Posted 7 years ago

“Placed an order 2 weeks ago, never received a tracking number, spoke with a representative last Tuesday who said it was in transit. I asked for a tracking number & the response was well I'll have to get back with you on that because I don't have access to it. The next day I finally got a tracking number but I've never been able to get it to work. I tried emailing the rep again & never got a response & my tracking number still will not work. At this point as a first time buyer from this company I'd never recommend them. I personally would like to get my money back at this point.”

Helpful Report

Posted 7 years ago

Hi Ginger, Thank you for taking time to write a review and sorry to hear of your dissatisfaction with the length of time for the order to arrive. Please note, however, that per our website, shipping to Texas takes considerably longer due to state regulations in place. Consequently, orders take up to 12 business days to arrive: http://www.kosherwine.com/shipping/ Again, we are sorry for the wait, but the shipping time is out of our hands. If there is anything else we may be able to help with, please let us know.

Posted 7 years ago

“I ordered a case of wine ($400+) that was in stock and the website still shows that it's in stock. I received a different year from 4 barrels. I'm new to the world of wine and I have been unable to find 1 review on this particular bottle or any stock out there to compare pricing, even kofherwine.com doesn't have it on their website. I have not been able to enjoy my purchase as I'm still figuring out what to do with it? Is this wine better than what I ordered or did I get someone's leftovers??? Ordered: Shiloh Secret Reserve Cabernet Sauvignon 2013 Non-Mevushal Received: Shiloh Secret Reserve Cabernet Sauvignon 2012 Non-Mevushal, 26 Months, 4 barrels, 1 Vineyard”

Helpful Report

Posted 7 years ago

Hi Noah, Thank you for taking time to leave feedback and sorry to hear that you got a different vintage that what was originally ordered. Our policy is to notify customers before making any vintage changes, so please excuse this error. I will say that the 2012 Shiloh Cab has the same rating as the 2013 and the previous couple years, it's simply one year older, and our warehouse thought that the customer would be happier with an older vintage. We do have the 2013 available now in our inventory, so please message me further at my email, jared@jcommercegroup.com. All the best

Posted 7 years ago

“This was a birthday gift for my husband. When he received it he didn't understand anything. These was no note. Only a paper that looked like a packing slip which had a description of what kosher wine is. Nothing about the wines or what this whole was. Very disappointed”

Helpful Report

Posted 7 years ago

“They promoted a wine and cheese paring for "Shavuot, the holiday where dairy reigns," Yet, among the five wines they were promoting NONE were from Israel. On their site, they show wines from many countries but do not have an easy way to select a wine from ISRAEL. MOREOVER, I want to support the anti-BDS movement...So, I want to buy only wines grown in the Golan or in Judea & Samaria. Their web site needs to make that easy. AND, as a KOSHER wine firm, they should be in the forefront of fighting BDS.”

Helpful Report

Posted 7 years ago

“I ordered 24 bottles of Rashi Claret, but only received 9 bottles. I feel like I was just scammed of my money.”

Helpful Report

Posted 7 years ago

“I paid in full by credit card, but my wine did not arrive in time for Passover because the box was not packed well and the bottles were either broken or missing, according to my UPS carrier. He filed a report. I also wrote to you online and have not received any response. Timing (and quality of packing, apparently) is super important for this type of order and you have not tried to remedy the situation -- simply sent me an automated survey to find out how well you did. Not well at all.”

Helpful Report

Posted 7 years ago

“I have not yet received my wine!”

Helpful Report

Posted 7 years ago

“I did not get my wine in time. One case has still not arrived”

Helpful Report

Posted 7 years ago

“Our shipment order below: The 6 bottles of Shiloh Shor Barbera and the 4 bottles of Psagot Cabernet Sauvignon WERE NEVER RECEIVED--they were not included with the rest of the shipment--please refund the money to our credit card--Paul Kurlansky KosherWine.com Hello, Paul Kurlasnky Thank you for your order from KosherWine.com. If you have any questions about your order please contact us at customerservice@kosherwine.com or call us at 1-866-567-4370 (KOSHER-0) Monday - Friday, 10am - 5pm EST. Your shipping confirmation is below. Thank you again for your business. Your Shipment #SHI-KW140071118 for Order #KW140071118 Shipped By Tracking Number 1Z6Y67F5A800680103 Flat Rate Shipping - Shipping 1Z6Y67F5A807307914 Billing Information: Payment Method: Paul Kurlasnky Dr. 15 West 72nd Street, Apt 20N New York, New York, 10023 United States T: 3055289057 E: doctorwu18@aol.com CREDIT CARD Credit Card Type: American Express Credit Card Number: xxxx-1007 Shipping Information: Shipping Method: Helaine Kurlansky Passover Guest Windsor Palms Clubhourse 2300 Wyndham Palms Way Kissimmee, Florida, 34747 United States T: 305-528-9057 Flat Rate Shipping - Shipping Item Sku Qty Shiloh Shor Barbera 2014 SO18R 6 Shiloh Legend 2013 SO12R 4 Shiloh Secret Reserve Cabernet Sauvignon 2013 SO02R 2 Flam Reserve Syrah 2014 FL05R 2 Psagot Cabernet Sauvignon 2013 PS13R 4 Elvi Herenza Rioja Crianza 2009 EV01R 4 Castel Petit Castel 2014 CT01R 3 Domaine Du Castel Grand Vin 2014 CT05R 2 Shipped By Tracking Number 1Z6Y67F5A800680103 Flat Rate Shipping - Shipping 1Z6Y67F5A807307914 Thank you, KosherWine.com”

Helpful Report

Posted 7 years ago

“AWFUL SERVICE; NO ONE HAS ANY ANSWERS ABOUT DELIVERY DATES. PHONES NOW OUT OF SERVICE.”

Helpful Report

Posted 7 years ago

“One third of my order was wrong (4 bottIes out of 12). I ordered via the internet, but did not receive the correct wines. Isaac did not call me back about the problem. I should have received a Baron Herzog Pinot Noir, two Lanzur Reserve Pinot Noir, and a Barkan Classic Cabernet. Instead I received not one but two Alfasi Pinot Noir (I would never order Alfasi!), two Borgo Reale Pinot Grigio (I ordered one), and an extra Barkan Classic Chardonnay. Bad experience. I won't be back.”

Helpful Report

Posted 7 years ago

“Almost two two weeks after my purchase, the expensive wine we ordered as a gift still has not yet been delivered !”

Helpful Report

Posted 7 years ago

Hi Shalom, Thanks for taking time to provide feedback and I am sorry to hear that this wasn't received yet. I do see we shipped this out the next day. According to the tracking number on UPS, it looks like they have made three attempts at delivery but the receiver was not there. Please note that an adult signature is required by law for all alcohol shipments per our website : http://www.kosherwine.com/shipping/ Please let me know how you would like to proceed with this and I will help.

Posted 7 years ago

“I was delivered spoiled wine and Kosher is quite difficult with refunding and crediting. They are suberb until you have a problem. Unbelievably so!”

Helpful Report

Posted 7 years ago

“False advertisement. Showing availability of one vintage and when ordering saying they had a glitch. Purchased a case of fairly expensive wine that comes in elegant gift boxes but store shipped without the gift boxes, presumably to save on their shipping costs. Lousy store, lousy service. Dishonest.”

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Posted 7 years ago

“I ordered over 9 days ago and have yet to receive the wine I ordered.”

Helpful Report

Posted 7 years ago

Hi Patricia, Thank you for taking time to provide us with feedback on your recent experience. I'm sorry to hear of the delay in receiving your order. Upon checking the tracking number on the shipment, it looks like the order was damaged in transit and discarded by UPS. I do apologize again to see that this happened. We will be more than happy to immediately ship a replacement to you. Thank you again, and all the best! Yosef at Kosherwine.com

Posted 7 years ago

“I placed an order for a case of wine and it never arrived. After 2 weeks I emailed the company and they said the order was refused. There was noone home to refuse it. I asked to have it reshipped and assumed they would do so. After another week, I contacted them again and they said the order was cancelled and if I want a refund there would be a 15% restocking fee. I am never using this website again and hope noone else does either. Their customer service is less than terrible.”

Helpful Report

Posted 7 years ago

“only 1 of 2 cases ordered was delivered. multiple people spent hours on the phone trying to track the missing case. 3 visits were made to a UPS holding facility where we were told the case was being held. kosher wine said they were on top of it, but obviously not”

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Posted 8 years ago

Hi Bini, Im sorry for the frustration involved in trying to locate the missing case. It looks like the cause of the trouble with UPS was a faulty zip code put down when the order was made. We did try our best to locate the package with UPS, and it is our displeasure that it got lost at their facility. Again, we did try to get to the bottom of the situation moments before Shabbat came in, and it is our dissapointment that UPS could not find it.

Posted 7 years ago

“since I have not as yet received the order although it wa promised for Friday and it is now wednesday morning in the U.S. I can not write a review for you. M. Josephy”

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Posted 8 years ago

“My entire order was wrong and it still has not been corrected . at this point please credit my credit card, do not send me replacement, and pick up the wrong shipment. This is a hassle and nuisance I did not need”

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Posted 8 years ago

Kosherwine.com is rated 4.6 based on 2,100 reviews