JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item from JD Sports but had to return it as too small. I have sent it back with tracking which I had to pay for myself, which is fine. In their T&Cs it says refunds will be processed up to 5 days after return. If tracking says it has been delivered, there is no reason to not process a refund! The fact there are delays with scanning in the warehouse is not a customers problem. I have been waiting almost 3 weeks now and customer service is a big joke. Automated emails and asking for a bit more time every email they send out. Ridiculous, I used to be a regular customer but I'm not buying from them again!”

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Posted 4 years ago

“Item lost in transit twice customer service terrible and take too long to refund”

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Posted 4 years ago

“Easy to shop online, quicky and easy checkout”

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Posted 4 years ago

“Customer service is disgusting, they refuse to go out of their way to assist/help anyone. Won't answer their phones. If you do happen to get a staff member to answer the phone they are rude and sarcastic! Go directly to the store to make an official complaint and they kick you out of the store. Wouldn't waste your money there, go to Culture Kings and get treated like royalty!”

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Posted 4 years ago

“I sent items back on the 5th of may and still have not received my full refund only got money back for 1 item and no one replys to emails can't speak to them on the phone frustrated never will i buy from them”

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Posted 4 years ago

“Jd and their lying delivery partner Hermes.. the worst company's I’ve ever dealt with.. Never will I order from them again!! Using the pandemic for an excuse for taken two weeks to issue my £170 refund.”

JD Sports 1 star review on 18th June 2020

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Posted 4 years ago

“Received my order before the actual date. Good service👍🏾.”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“Do yourself a favour and don't buy from them or Tessuti, worst customer service ever.”

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Posted 4 years ago

“Love shopping in n online”

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Posted 4 years ago

“Great shop”

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Posted 4 years ago

“Ho ordinato delle scarpe e non mi sono mai arrivate, si rifiutano di farmi il rimborso”

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Posted 4 years ago

“Hiye just want to say big thank you for all the updates via sms and fast delivery of my order. I'll be recommending use to family and friends much thanks 😃”

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Posted 4 years ago

“Got cancellation of part of the order after receiving the 1st part... I had paid for delivery and if we would have known the top was not available we would have never bought the bottom part.... so if we want to re-order... we have to pay for delivery again. So bad... first experience for my daughter using her birthday money... never again! Customer service So bad, asked twice for the information already provided... And finally: sorry we can not do anything”

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Posted 4 years ago

“Kept lying about delivery times dispatch times will never use again removed email notification but can't stop them texting my fone”

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Posted 4 years ago

“If only I was able to give 0 stars here. Order three items at the beginning of March. Have not received any of them as they apparently were out of stock. For one of items I am still waiting for refund two and a half months later. Their customer service is absolute shambles as well. Will never use this company again.”

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Posted 4 years ago

“Hello, Order number 446669346 I tried to reach you countless times. It just goes to the robot and no one picks up. Hermes said the order has been delivered, it I haven't received it, the hermes tracking number is 8516093808044774. Abid”

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Posted 4 years ago

“I made a order three weeks ago payment gone out of my account no delivery, keep emailing and calling them they are not getting back to me and also they really mess my boys eid day up !!!! , I have ever experienced this before and also this not the way to treat customers!!! So disappointed!!”

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Posted 4 years ago

“Made a order on the 10 th may token money out of my account , I haven’t received any of my goods keep emailing them they are not getting back to me about it so annoying this is how they treat customers never been in this mess with any retailers online ,”

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Posted 4 years ago

“Would say fab service from yourselves however awful delivery service and customer service still waiting for a reply as I’ve emailed more than once”

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Posted 4 years ago

JD Sports is rated 2.1 based on 1,345 reviews