Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

“recently visited store in Romford, Rude, lazy staff, who can’t be bothered to approach customers and would rather chat to their mates or hide behind the wall.”

Helpful Report

Posted 5 years ago

“What a joke..... Ordered high value goods from JD Sports. They thought it would be funny to use Hermes as a courier - who failed to deliver to me and leave my parcel outside, which they called safe place (dry and secured from the public) When I get home, no parcel. Rang JD Customer Care went through the whole process of waiting 28 days, signed documents and listened to them. 28 days exceeded chased JD Sports; who in turn told me my claim has been escalated to the Security Team - who are actually the Online Orders Retention Team based in Rochdale. Nobody on the Customer Care Team would comment. I had to speak to the Online Orders Retention Team who dont answer the phone but ring you. Customer Care Team refused to refund or replace my lost parcel as they where delivered to my property. So in short orders can be dropped off in your garden without a signature and if you dont get your parcel then JD will not help.”

Helpful Report

Posted 5 years ago

“What a joke..... Ordered high value goods from JD Sports. They thought it would be funny to use Hermes as a courier - who failed to deliver to me and leave my parcel outside, which they called safe place (dry and secured from the public) When I get home, no parcel. Rang JD Customer Care went through the whole process of waiting 28 days, signed documents and listened to them. 28 days exceeded chased JD Sports; who in turn told me my claim has been escalated to the Security Team - who are actually the Online Orders Retention Team based in Rochdale. Nobody on the Customer Care Team would comment. I had to speak to the Online Orders Retention Team who dont answer the phone but ring you. Customer Care Team refused to refund or replace my lost parcel as they where delivered to my property. So in short orders can be dropped off in your garden without a signature and if you dont get your parcel then JD will not help.”

Helpful Report

Posted 5 years ago

“I ordered 2 men’s tops was told delivery would be on Friday 3rd May so I waited in and they didn’t arrive I them received another email saying my new delivery date was Saturday 4th I again waited in and it didn’t arrive, I then phoned customer services to be told by 3 different agents that the van broke down, they had been and I wasn’t in, and the last one said they couldn’t find my house and could I describe my front garden and state the colour of my front door. ( I live in a residential area in a street of semi detached houses) I then spoke to a manager who said she would sort it out and ring me back it is now Tuesday 7 th May and I am still waiting will never shop with J D again”

Helpful Report

Posted 5 years ago

“quick&cheap delivery and very easy to return something ordered but takes a very long time for the money to be refunded- was told within a few days but it was actually 3 months before I saw the money returned, reasonable prices and have got a lot of discounts”

Helpful Report

Posted 5 years ago

“Made an order for 6 items and only 1 item came. It wasn’t until I contacted them and they informed me that there was an error with the order. I still didn’t receive the items and then a couple of weeks later I was given a refund. Very poor service!”

Helpful Report

Posted 5 years ago

“think twice before ordering in this site and paying the extra for next day delivery. It is an absolute con. I paid for it to come the next day for a present for a friend didn’t even get dispatched until 7pm the following night. Wouldnt order off here again. You can’t even get through to customer service it’s one of those really annoying robots. That make you wanna throw your phone at the wall after getting no we’re for an hour!”

Helpful Report

Posted 5 years ago

“Terrible company!! Avoid at all costs! Firstly paid for next day delivery and item was delivered 2 days later. Returned item to them by the recommended courier Hermes as advised in website. Hermes confirm parcel was delivered to their returns warehouse. No refund. Call up and 2 different agents on 2 different days advise return has not been received! 6 days later still waiting for my refund and they tell me to keep calling for updates!?! Surely, as customer services they should be keeping me updated?! To make things worse, they still have no idea exactly what i have returned despite telling them about 6 times and it actually being in my order confirmation! AVOID AT ALL COSTS!”

Helpful Report

Posted 5 years ago

“Jdsports, you need to train your staff. Visited the shoe department of jd sports Brookfield Centre Cheshunt yesterday. Rude, lazy staff, who can’t be bothered to approach customers and would rather chat to their mates or hide behind the wall. We waited and waited and in the end had to go to the till area to ask for help, even though 2 or 3 girls were standing around laughing and ignoring us. Unhelpful when it came to assisting us and the assistant disappeared (allegedly looking for what we wanted) for ages and in the end we gave up and walked out. So, you lost a sale on 2 pairs of expensive trainers. Get your act together and hire some decent staff.”

Helpful Report

Posted 5 years ago

“Maybe its Time to hire people who would be happy working there!!! Rude,attitude is horrible you need feel bad cause asked something. This shop its absolutely last stop ever if Im looking for... something.. Young, lazy kids who works there!”

Helpful Report

Posted 5 years ago

“Rude member of staff, chewing gum whilst serving on till”

Helpful Report

Posted 5 years ago

“Constantly messing up orders online sending wrong items to store , then my local store Isn’t very helpful and the manager is rude and unhelpful, she’s a waste of space and miserable”

Helpful Report

Posted 5 years ago

“i ordered 2 pairs of tracksuits (adidas and nike) for my 13 year old son. Paid an extra 4.99 to get the next day....not only did the first pair arrive way after that but i only received one pair...shame as i had had nothing to complain about when it comes to this company....”

Helpful Report

Posted 5 years ago

“Disgusting service in the shop & head office never again will buy from this bogans”

Helpful Report

Posted 5 years ago

“Online shop are great, whatever discount item you add to basket and wanna pay for it become out of stock suddenly. Must be magick.”

Helpful Report

Posted 5 years ago

“At the Slough outlet, they tried to trick me today. I picked a specific pair of trainers. Their store staff insist they’ll take it to checkout. Once I’d paid, I realised they had switched it with a different one. Luckily I had a look right when I was in store. ALWAYS double check before you pay. I hope my refund comes through”

Helpful Report

Posted 5 years ago

“Customer service is awful in Romford all staff need training they have no skills with people what so ever”

Helpful Report

Posted 5 years ago

“2nd time I’ve had a bad online experience with placeing a order with JD online experience is really bad placed order on 26th of March and still waiting for next day delivery and items were in stock I will now be shopping else where They are no good Dont keep customers informed All they like you to do is track order”

Helpful Report

Posted 5 years ago

“Wednesday 20th March....My 1st experience was that the central Milton Keynes shop assistance did not know anything and was no help at all....when I asked could they call another branch to see if they have stock I was told I can find the number on their website and call them myself. Unfortunately they had No stock either, but I could order on line (why do JD charge for click & collect to their store?) I then proceeded to order on line at 6pm on my phone and I paid for the 24hr delivery service of £4.99. To deliver to another address as it was a present for my partner.The Next day Thursday at 5pm my item still hadn’t arrived, I then used their text chat service and was advised the goods can be delivered anytime up to 10pm. Friday morning - still no delivery! I had to call there customer service to get more information, I was advised the goods have not been dispatched as they were short of stock at that moment but I would be refunded the £4.99, i was asked if I wanted to cancel my order, I replied no as I was was still hopeing the item would still come, I was very disappointed as this was a birthday present if I had known in advance they had no stock I could have ordered something else but it was now Friday and the birthday was Saturday. I have just rung customer service up and have been told my order has been cancelled??? No email was sent to advise me of this and my money was taken out of my account..... REALLY.....I shall not be ordering from JD again!”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

JD Sports Reviews