JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,347 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivered the goods on time”

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Posted 7 years ago

“They won't respond to my refund emails...”

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Posted 7 years ago

“Found what I want”

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Posted 7 years ago

“Very quick delivery, staff always helpful and always good deals”

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Posted 7 years ago

“Perfect quality arrived super fast im really satisfied”

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Posted 7 years ago

“They accepted my online order and took my payment straight away. Next day they email to say they have cancelled because they can't fulfil the order, but don't give a reason. It will take up to 7 days to refund. Very poor service and bad policy to accept orders they can't fulfil for whatever reason.”

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Posted 7 years ago

“Ordered an item in medium when arrived the delivery note stated medium but the item was actually an XXL. Sent several emails to get this sorted as needed for an holiday and alls they could do is send me a returns label so I could send it back.”

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Posted 7 years ago

“Order and processing was quick and easy. Lots of delivery options. Unfortunately, they use Hermes/MyHermes for deliveries, so all their hard work is wasted once the parcel is in the hands of an incompetent delivery service.”

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Posted 7 years ago

“They had the school bags my son and daughter wanted which saved me having to buy them in different shops.”

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Posted 7 years ago

“Very disappointing, make the order and did not send half of the goods. Reordered 1 one week ago and not delivered yet , no email send and the app crashes every time i go to my order details, also the web site not working properly. i have to go to check in store if is delivered.”

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Posted 7 years ago

“Still interest in various things,ma max shade medlas1955@gmail.com”

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Posted 7 years ago

“Responsive customer service and various choice of latest sports item. Fast shipment.”

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Posted 7 years ago

“Easy to use website, quick delivery and good prices.”

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Posted 7 years ago

“Good costumer service and helped me”

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Posted 7 years ago

“I ordered a pair of trainers online and paid for them, then I get message saying it'll be 5 days until I can pick them up instore? What?! This is 2017, if you can't do Next Day Click and Collect, then get out of the business. I order from M&S, Waitrose, Boots etc, the item is ready to collect the next day. Always. I suspect seeing as they charge £6.99 for next day delivery, it's designed as a rip off. I would suggest the relevant bodies look into this, as it's obviously against the interest of most customers.”

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Posted 7 years ago

“Order from jd all the time, fast reliable service. Quality clothing, staff are always happy to help if they can and will go to extra lengths to help you.”

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Posted 7 years ago

“Able to purchase online and get the goods in to the store the following day. Very efficient”

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Posted 7 years ago

“Always used to order there now can no longer order from online because they keep refunding my money saying there's a problem with my order”

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Posted 7 years ago

“Really happy with the purchase I made on my kawa slides good quality and arrived very quickly and the packaging was in perfect condition and happy with the choice of giving a drawstring bag included in the purchase”

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Posted 7 years ago

“I bought at Gatwick airport an item and the staff promised me that if the size wasn't right, I could return it to any of your shops. Unfortunately, the size wasn't right and I tried to return it to the JD shop in Clapham Junction (store 554). Unfortunately, the staff at Clapham Junction did not want to refund me the money because at the airport I did not pay VAT. We called the customer service and I have been told to leave the item with them but the shop, still, did not want to refund me any money. I tried to engage with the customer service on via e-mail (my first email was from July 3rd) but they never got back to me with an answer and what is worse I have never received my money back! It is an abuse to ask customers to make it up for their internal processes. They should put in place a procedure to teach all their stores to manage returns without VAT. Also I find misleading to sell items at the airport, promising at customers that the item will be changed with no difficulties. I believe it is a technique for selling more at the Gatwick airport, but it should not be done at customer's expenses. I first notified you about this on the July 2nd, 2017. It is simply unacceptable that my complaint has not been addressed and I believe the issue should have been resolved by now that it is 19th August.”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,347 reviews