JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,348 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

JD Sports 5 star review on 18th December 2022

Paul Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, my experience with JD Sport is very unpleasant. I ordered shoes to the Czech Republic from the UK JD Sport one and half month ago. The order was according to the DPD tracking page always sent back to the UK (even though it was already in Prague) due to missing contact information. I had to communicate all by myself between both companies (DPD and JD Sport), which took plenty of my time. However, the DPD did not receive the correct address, so I contacted JD Sport multiple times to fix it, and the employee from the JD Sport told me that the DPD got all the information needed. I was even told that DPD confirmed the correct address and all necessary information. However, I got a new tracking number after two more weeks (I had to ask for it multiple times via Twitter), and the address was still incorrect. For that reason, I made my second 20 minutes call (I had to pay extra money for it since I'm not from the UK), and I found out that the order cannot be shipped to the Czech Republic even though it was already in Prague and DPD had my phone number to contact me (???). This experience is very unpleasant. I would never recommend JD Sport. They do not communicate with you when something goes wrong, and everyone tells you completely different information. If it's not possible to deliver it, you can tell me that in the first place so that I don't have to wait one and half month for my order and spend my time and my energy contacting you every second day.”

Helpful Report

Posted 3 years ago

“If I could give them ZER0 I would. Originally had an ultimate gift card given to me worth £50.00 as a generous Christmas present. In December 2020 After purchasing items through Scotts (owned by JD group) the order was put through their till however items never arrived. After contacted customer service they advised payment had failed despite receipts being provided to confirm purchase and confirming the items I had bought. The card was then reissued in the post, during the time all stores were closed. After attempting to purchase more clothes online via Scotts website they are unable to accept their own gift card they sell online, bizarre I know. Therefore I decided to purchase clothes online via JD website. Surprise surprise, after confirming the order two days later I had an email stating the items purchased are no longer in Stock and I would be reissued with a refund. After receiving confirmation on email of a refund I decided to pop back into Scotts store to use my gift card, choosing yet more clothes the sales assistant was unable to put through the till due to no money on the card and told to contact customer service. The person in Scotts kindly offered next time I visit to put discount through till, the most I had received so far. The saga still continues. Contacted customer service at JD who claimed I had being send an E card via email. Never received. This was then reissued, after explaining this was not what I had owned originally (the ultimate gift card), IRONIC RIGHT, I was told it was not possible for another one to be sent out with no explanation despite requested. I was not allowed to talk to a mananger due to not being able to transfer calls or share head sets. Therefore I exepted the E card which was told could be used exactly the same as the gift card, in store or online. So after visiting Scotts in store, again for the 3rd occasion, the order to no longer a surprise and expected failed. The store assistant spoke to customer card 3 occasions who finally admitted the E card can only be used online at JD or in store at JD only and would have to speak to customer service AGAIN. Completely frustrated and do not have any faith in getting the matter resolved. Would not recommend them to anyone. Without doubt the worst customer service ever provided.”

Helpful Report

Posted 3 years ago

“Never order from JDSports they do not refund! Ordered at the beginning of March, never received the goods, refund still being investigated after 2 month. Worst customer service ever, JD Sports still own me £200. Will never buy again, this company is bad business!”

Helpful Report

Posted 3 years ago

“Would not honour a gift card that we had not been able to use as they were closed.”

Helpful Report

Posted 3 years ago

“order 473406833 been waiting for an agreed refund since 30th March. AVOID. TERRIBLE SERVICE”

Helpful Report

Posted 3 years ago

“Spent nearly a thousand pounds recently. The website is slow and hard to navigate and tracking information OUT OF DATE and USELESS. It also has accepted money for several orders only to tell me theyre not available ONCE everything else has been dispatched. Delivery times I HAVE BEEN CATEGORICALLY told are estimates and in the terms and conditions there is no set time. Their customer service is ABHORRENT and if you complain THEY tell you its a private matter that will be dealt with IN HOUSE. Iv had delivery refunded FOUR times recently and been promised call backs that never materialise. Also TAKE NO NOTICE to the website they will tell you a WEEK later something is out of stock. Theyve had record sales during the pandemic AND ARE KEEPING government cash and frankly treating cuatomers like TRASH”

Helpful Report

Posted 4 years ago

“I spend time placing an order for four items only to get an email 5 days later to say order not coming and refund issued. A complete waste of time. Not one tokens was available. My son was disappointed that he couldn’t have the clothes he’s spent time choosing.contacted customer services but was just fobbed off.”

Helpful Report

Posted 4 years ago

“Pay extra for 2 day delivery. 3 days later the order hasn't even been processed. Customers services is a Bot. Named Becky for some reason....No chance of being able to speak to a person. JD Sports are useless, go elsewhere.”

Helpful Report

Posted 4 years ago

“App and online fails to let me complete an order on three occasions. Not my browser, not my system, not cache, not my bank, no other transactions are a problem. 4 people on line and four emails prove that JD's customer service dep't is full of dummies. No-one knows how many other people have issues and therefore buy elsewhere, but if there were 100 a week, which isn't many, that could be £1m+ a year lost revenue. All I get is replies from people who haven't read my emails which have told them I can't order and the reply I just got today was we can't access emails older than today any more, please give your order number. Stupid or what? No number available other than useless 'customer service' which is useless. Takeover, administration, closed stores, redundancies imminent if they don't sort themselves out. '0' stars.”

Helpful Report

Posted 4 years ago

“This company is a joke .... I am trying to get a full refund fir good I returned to the in January. They keep promising to ring me to sort it out ( 5 appointments made, and they never rang) Am so sick of them but I don’t intend on giving up !!!!!”

Helpful Report

Posted 4 years ago

“Lack of customer service that’s why rating so low. Order hat came all dirty with foundation on, don’t know how you can send it like that is horrible. I called customer service and they said send me some pictures over and I did then they say just send it back without offering replacement”

JD Sports 1 star review on 8th April 2021

Helpful Report

Posted 4 years ago

“Online account hacked criminals used my card to place 2 separate orders. Given email address to report to fraud dept and as yet no response. JD actually allowed the order to be processed and sent to address given by criminals. Thank god my bank was quick to act!! As this useless company with customer service assistants who are not fit for purpose and who have no authority to take action have allowed this to happen. Please be very wary using the website as data protection is non existent and are happy for customers personal info to be used fraudulently and take no action to rectify.”

Helpful Report

Posted 4 years ago

“I joined in a raffle, they took 200€ from my bank account and did not refund me! THIEVES!!! Never trust them.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY THEY KEEP RETURNS AND DONT REFUND. LONG STORY BUT WE ARE INVOLVING POLICE TRADING STANDARDS OMBUDSMAN ALL AUTHORITIES TO GET FIFTY POUNDS BACK WHICH THEY OWE US”

Helpful Report

Posted 4 years ago

“Ordered runners before Xmas and jd sports sent me the wrong size so I returned them at the start of January and got an email saying they received it and informed me that they were processing a refund to which I just asked for the right size pair to be sent back but they said it was already processing and it’s now coming to April and I still haven’t received either the runners nor a refund and everytime I email them I just get an automated response of “refined is processing” poor customer service and goes against all consumers rights...”

Helpful Report

Posted 4 years ago

“I placed an order on Saturday morning and paid for next day delivery, 3 days later ive still not recieved my item, when i speak to customer service they send me tracking for DHL which says they have not recieved the item, when i call DHL they also say they have not recieved the item, when i speak to JD sports they tell me DHL have the item. They refuse to investigate further until Thursday and then will reissue the item which will take 3-5 working days to come taking us to the end of next week so something i bought my daughter for the Easter holidays, she will be back at school before it arrives, shocking service”

Helpful Report

Posted 4 years ago

“Ohhhhhh I am so so so so angry that I don't even know how to express it .jd sport delivery has been the worse night mare ever .I ordered 5 items and after 5 days I ranged them and ask where my order is ! And I get told ohh two off your item has been cancelled due to not having non stuck in warehouse. I don't even get message or email confirming me that why it are not in stuck or why it says its available online. So I had to ring them myself after bloody 5 days .Mind you this happened to me before and waited over two weeks and then they told me my order got lost in the post but this time I will not let it go I will get compensation I deserve and I will never ever order from them again. I hope the bloody high boos will read these comments to see how they stupid businesses going down .it's taking mick seriously”

Helpful Report

Posted 4 years ago

“8 days later and no delivery considering it’s not free delivery either. Ordered the same day from 2 other companies and arrived 3-4 days later and their delivery was free as well. It’s a disgrace JD!!! Never ordering again!”

Helpful Report

Posted 4 years ago

“JD SPORT is a joke, I ordered 2 pairs of trainers and 1 pair of was delivered. I contacted customer and filled up their MPD form. I also attached proof of delivery by DPD which clearly shows only 1 parcel. I even have a video of the delivery. They rejected my form and now am the one trying to chase up my money for their mistake which they done twice with the 2 weeks prior me ordering. I have now escalated the issue and a woman name JESSICA from customer care team think it’s a joke chasing up for refund or replacements like we don’t have better thing to do. Now waiting on management to contact me but am fuming as it’s the 2nd time they have done this.”

JD Sports 1 star review on 26th March 2021

Helpful Report

Posted 4 years ago

“Do not get next 2 day delivery as I have been waiting 6days for a t shirt, will never order online from jd ever again terrible customer service”

Helpful Report

Posted 4 years ago

JD Sports is rated 2.1 based on 1,348 reviews