JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,345 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple to order and fast delivery”

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Posted 4 years ago

“Delivery fast and product nice”

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Posted 4 years ago

“Good thus far”

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Posted 4 years ago

“I bought trucksuit Received the top no bottoms been emailing jd no ones coming back phoned no answer. Bought for eid. But it looks like I will have no bottoms on eid. So thank u jd for missing my eid day up.”

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Posted 4 years ago

“Ordered a pair of trainers online received a used pair, refund refused fair trading involved. I wouldn't this recommend this company to anyone. Check out reviews before thinking about purchasing.”

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Posted 4 years ago

“If I could have given them a 0 I would have. I attended the MacArthur Square store to exchange a pair of shoes. Upon returning home and opening my bag I discovered they put the shoes I’d returned in the bag for me to bring home. I called the store to make sure the pair i should have brought home was put aside, after being on hold for 10-15 minutes while they attempted to organise this I was told they would be at the front counter. When I’ve gone back to the store to pick up the correct shoes, after 10-15 minutes of waiting while they again tried to figure out what was going on they tried to give me a different size shoe which I couldn’t take, I was told that was my only option because they had SOLD the pair I was coming in to collect. The level of customer service is pathetic, I was told at one point by the staff member serving methat they hadn’t personally done this so I shouldn’t be annoyed at her. This isn’t the first time I’ve received subpar service, and frankly I’ll never buy anything from JD again.”

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Posted 4 years ago

“Took payment for an order out of stock stated would be refunded no refund . Purchased product elsewhere now they state they will not refund as have managed to get the product delivered in 3 weeks time. Told them I don’t want as purchased elsewhere they can’t guarantee the order can now be cancelled. Why should I go through the inconvenience of returning the item then wait further for refund. Shocking ! Should have read reviews before purchasing. Raised dispute through PayPal now”

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Posted 4 years ago

“Very Poor Customer Service, Soon after i ordered i requested for cancellation. I sent 5 mails asking to cancel my order but a mail stated today they dispatched my order. Very Rude and Very Poor Service”

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Posted 4 years ago

“Charles I ordered adidas trainers they cancelled my order day before it was due never got refund had nothing that was 2 months ago will never buy again had no problems with any other company do not use JD waste of time money”

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Posted 4 years ago

“Dispatched wrong size Returned 14th April still haven’t received refund 19May Online customer care a joke”

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Posted 4 years ago

“Order 2 pairs of shoes they sent 2 wrong sizes. Asked me to send one back I did refused refund and sent back can’t provide tracking and they are lost. I am not out a couple of hundred dollars absolute scammers”

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Posted 4 years ago

“I returned a parcel on 27th April and I’ve still not received my refund. It’s now the 14th May.”

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Posted 4 years ago

“so i ordered today a shoe on their website after paying an error occurred and a "return to store" button appeared so i clicked it. after that i checked my account balance(which i paid thru debit card) and to see that i was charged! i did not receive confirmation email or whatsoever. tried reporting in their website and twitter and still to no avail. still hoping to get my moneyback from this bs”

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Posted 4 years ago

“Item lost in transit , no reply to emails”

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Posted 4 years ago

“Quick to take money slow delivery 3 to 5 days was told all in stock then out of stock 10 day I got my delivery”

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Posted 4 years ago

“Brilliant customer service ensuring my order was fulfilled as they originally cancelled it.”

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Posted 4 years ago

“Terrible customers service, well acctually terrible everything. Orders still 2 weeks over due. I literally wanted a hoodie, that was what spurred me to turn to JD after a small shopping spree on the site... guess what? The hoodies been cancelled. The whole reason i ordered is no longer there. I have tried.multiple ways to get in contact, if your trying to contact them try twitter. They atleast show a little.bit of face as everyone can see it and reply to you telling you too direct message them... then proceed to ignore you.”

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Posted 4 years ago

“Avoid ordering online i placed a order on the 6th of this month (23 days ago) and the order still isn't even processed! I'm very understanding of the current situation we are living in, but 23 days on and the order is still not even processed is an absolute joke. I've seen dozens and dozens of post across social media and online with people experiencing the same problem, i've also ordered from several different retailers lately (nike etc) and received my order in less than a third of the time I've already been waiting for this order to process so it's clearly a problem with whoever runs the warehouse not being very good at what they do or them giving the staff a ridiculous workload they can't manage.”

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Posted 4 years ago

“I ordered April 2nd .It arrived 15th and I returned part through your online return recommended parcel motel.It is now 12 days since I returned and no update .I have contacted on twitter.Sent PM of order and emailed.Would not have trust to buy online again.Usually in store is not an issue.Online process very bad.”

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Posted 4 years ago

“After 2 month didnt got my order so i asked refund and still no answer..”

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Posted 4 years ago

JD Sports is rated 2.1 based on 1,345 reviews