“Purchased 15 kg bag of 6X fertiliser which was promptly delivered but damaged and in a very poor condition reported to you hopefully you can rectify this problem for me many thanks Rob Gregory”
Dear Malcolm,
Thank you for your 3-star review of JDS DIY. We appreciate your insights regarding the size and solidity of the blocks.
We strive to provide quality products, and your comments will certainly help us in assessing how we can improve. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for considering us!
Best regards,
Garvi
Dear Lynda,
Thank you for sharing your experience with JDS DIY and for the 3-star rating. We appreciate your feedback, as it helps us improve our services.
We apologize for the initial delay in the arrival of your item but are glad to hear it eventually reached you. Your mention of our good pricing is encouraging, and we would be delighted to assist you with your next order!
If you have any questions or need further assistance, please feel free to reach out.
Thank you for choosing JDS DIY!
Best regards,
Garvi
“I Ordered Caldo paraffin after first checking that they could supply the item advertised, I was told yes of course.
I checked that they had sent Caldo and not Bartoline which had happened before and I returned it. Luckily the handler was switched on and checked, he said “the product number did indeed point to Bartoline and at my insistence was able to stop and return to base the delivery. Many thanks to that man for being diligent.
In fairness JDS are not the only one doing this substitution (possibly hoping for a ‘Oh well’ type response).
I Would use JDS again, quick service but in my case a faf. Thanks again to I think Gavei, sorry if name wrong.”
Hello,
Thank you for your detailed review and for bringing this matter to our attention. We appreciate your understanding and patience throughout this process.
We are glad to hear that our team was able to identify the issue and prevent the incorrect product from being delivered. Ensuring you receive the exact item you ordered is very important to us, and we apologise for any inconvenience this mix-up may have caused.
Your feedback is invaluable, and we will continue to improve our processes to prevent such issues in the future. Thank you for acknowledging our quick service and the diligence of our staff member. We hope to provide you with a smoother experience on your next order.
Kind regards,
JDS DIY Customer Care Team
Dear Iain,
Thank you for taking the time to leave a review. We sincerely apologise for the inconvenience with your recent order. We have just sent you an email to try and resolve this matter. We appreciate your cooperation and understanding, and we are dedicated to finding a suitable resolution for you.
Best regards,
JDS DIY Customer Support
“The amount of packaging used was excessive - each bottle of tomorite (10 of them) and each trowel was separately packed which was completely needless”
Dear Angus,
Thank you for your feedback and for bringing this to our attention. We understand your concern regarding the amount of packaging used for your order. Our aim is to ensure that all items arrive in perfect condition, but we appreciate that the packaging could have been more efficient in this case.
We'll review our packaging practices to find a better balance between protection and sustainability. Your input is valuable to us, and we hope to provide a more streamlined experience in the future.
Best regards,
JDS DIY Customer Support
“The service was fine , unfortunately the lids were not tight on the EvoStik solvent so the tins both leaked both wasting it and leaving an awful smell of the solvent in the porch.”
Hi Richard,
Thank you for your feedback on the Evo-Stik Adhesive Cleaner. We’re sorry to hear that the product didn’t meet your expectations in terms of quality.
We’ve just sent you an email to address your concerns and gather more details about your experience. Please check your inbox and let us know if there’s anything else we can assist you with.
Thank you for bringing this to our attention.
Best regards,
Garvi
“Item despatched and received in good time, hence the three stars.
Tracking system very poor. Basic tracking showed only the despatch any further update cost £1 !!!!!! And the long reference had to be entered manually. This is not how to do it.”
Hello!
Thank you so much for taking the time to share your feedback about your experience at JDS DIY.
We truly appreciate hearing the thoughts and opinions of our valued customers. Providing exceptional customer service is one of our top priorities, and we are thrilled that our team was able to assist you during your visit. We take pride in ensuring that our customers feel supported and confident in their purchases.
We understand that sometimes things may not go as expected, and we apologize if you faced any inconvenience with the tracking system. Would you be able to provide us with more details regarding this additional cost of £1? Any information regarding this would greatly help in our investigation as well as aid us in improving our service.
If you ever need any further assistance or have any questions, please do not hesitate to reach out to us. Our team is always here to help you in any way we can. Once again, thank you for your feedback. We look forward to serving you again soon!
Warm regards,
Garvi
“The product I purchased was at a good price the only disappointment was I had to chase up the delivery which was a week overdue however when JDS responded I then received a prompt”
Hello there, John! Thank you for your feedback and for recognising our good pricing.
I apologise for the delay in your delivery and any inconvenience this caused. We're glad to hear that once you reached out, we were able to respond promptly.
Your satisfaction is important to us, and we appreciate your patience and understanding. We're working to improve our delivery processes to ensure a smoother experience in the future. Please feel free to reach out to us if you have any questions or suggestions. Thank you for choosing JDS DIY!
Kind regards,
Garvi
“They excelled themselves with the price however it said 2 to 3 days delivery which turned out to be ten days a little disappointing however would probably use them again and just ignore the delivery time stated”
Hello Bruce! My name is Garvi, and I have recently joined the JDS DIY customer service team. Thank you for your feedback and for acknowledging our competitive pricing.
I'm sorry to hear that the delivery took longer than expected. We understand how important timely delivery is, and we're working to improve this aspect of our service.
We appreciate your understanding and willingness to give us another chance. Your satisfaction is important to us, and we hope to provide a smoother experience next time. Thank you for choosing JDS DIY!
“The notebook that I bought which was a spinning bucket with the mop. The book is very clunky and doesn’t spend that well the mop is not as dry as previous ones I’ve owned.”
“Bought 4 5litre cans of clear fence treatment as a test run because the price was good.
3 off the 4 although in cardboard boxes were dented. Which means they cant be stored for extended period”
Hello there! My name is Garvi, and I have recently joined the JDS DIY customer service team. Thank you for your feedback and for giving our products a try.
I'm sorry to hear that 3 out of the 4 cans of clear fence treatment arrived dented. This is certainly not the quality we aim to deliver, and I understand how this impacts your ability to store them long-term.
Please email us directly at customercare@jdsdiy.com with your order details so we can address this issue and find a suitable solution for you. Your satisfaction is important to us, and we appreciate your feedback to help us improve our service. Thank you for choosing JDS DIY!
“I ordered an item which seemed to have a spray nozzle attached for assisting in spraying the product.When the product arrived there was no spray nozzle. I contacted customer service and was just told the item isn't supplied. I checked the website and the image shows the product with a spray nozzle however it is only on 5L sizes. This isn't exceptionally clear on the details.
I'm now having to search and find a nozzle at extra expense.
The delivery of the item was quick but that's about it.”
Dear Julie,
Thank you for bringing this to our attention. We apologize for the confusion regarding the spray nozzle. We understand your frustration, especially when the website image may not clearly indicate which sizes include the nozzle.
We strive to provide accurate product information and regret any inconvenience caused. Your feedback will help us improve our communication to ensure clarity for all customers.
If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Garvi
Hello Elizabeth! My name is Garvi, and I've recently joined the JDS DIY customer service team. Thank you for your feedback. I'm sorry to hear that you found our service to be slow. We're continuously striving to improve our delivery times and overall service. If there's anything specific you'd like us to address or if you need further assistance, please feel free to contact me directly at customercare@jdsdiy.com. Your satisfaction is important to us, and we're here to help in any way we can.
