Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the customer service that my husband and I received on the purchase of the Kia Rio, all our questions were answered the sales personnel were very professional and pleasant to us throughout the matter, we will certainly come back to Jennings again when we are thinking of trading in this car for a newer model. Sales Executive was Ashley Clarkson”

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(Jennings Kia Stockton) - Posted 8 years ago

“Professional approach and a perfect car. No messing about or unpleasant tricks! I buy a new car yearly and have observed some poor sales, but not on this purchase.”

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(Jennings Mitsubishi Middlesbrough) - Posted 8 years ago

“Very informative and helpful with any questions or queries”

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(Jennings SEAT Middlesbrough) - Posted 8 years ago

“Great staff”

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(Jennings Ford Stockton) - Posted 8 years ago

“Very helpfull, and after ordering the wrong item they exchanged it free of charge. Fast delivery and on time.”

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(Jennings Kia Washington) - Posted 8 years ago

“Excellent car, excellent salesman, excellent service!!! An experience worth the 300 mile round trip”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“I have been delighted with my experience with Jennings from the phonecall to see if they had a car I might like to the wonderful (not pushy in the least!) salesman who gave us excellent customer care till we drove off the forecourt! Even gone was curteous, helpful, clear and very open to my questions. Top class care xxx”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“They took time with us to explore all possibilities to try and provide a vehicle that most suited our needs. They were fantastic and went the extra mile for us exceeding our expectations which was great.”

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(Jennings Ford Commercial Middlesbrough) - Posted 8 years ago

“My husband and I were very impressed with the service and care we received from the salesman Mark Taylor no pressure and very helpful with all queries overall very very satisfied with the service Mrs Christine Harrop.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“A very stress free experience I would recommend to friends Gary was very professional and made me feel at ease.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Ordering process was very smooth with a useful registration check to ensure that the ordered part is compatible with your vehicle. Good updates on order progress and quick despatch which was trackable through the couriers website. Very happy from start to finish and would recommend Jennings Motor Group without any reservations.”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“From the excellent Website that you have, to the telephone conversations, Salesmen and finance dept a pleasure doing business with you. I have already reffered one person to use your services based here in Harlow Essex.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Arrived after long journey to collect vehicle, Mark was waiting and everything was well prepared in advance. He was very knowledgeable, patient and courteous at all times. The services received were of excellent standard. Delighted with the demonstration of the various controls with clarity and simplicity. Well done.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“I submitted a query online and was answered within 15 minutes, resulting in a purchase of a Mazda 6 petrol engine saloon. Other companies were unable to help. Well done Jennings!!!! 5 star performance!”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“Thought I bought a great car - expected no problems. Exact opposite - not taxed when picking up car - had to wait. Battery warning light on - travelled from M'bro to Boldon! Called to report fault only to be told that I would have to take it to the nearest Mazda garage myself - no assistance from them. Took it to Gateshead Mazda Garage and they couldn't have been more helpful - fixed the problem, no hassle. Few days later discovered that I didn't have spare wheel or puncture kit in the car - been driving around like that for a week. Phoned M'bro only to be told there should be one - I pointed out what would i have done in an emergency, only to be told 'that was what breakdown cover was for'!! Eventually after standing my ground a puncture repair kit was delivered to me along with a car manual - which I never received. I love my little car, but not the customer service I received.”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“Excellent choice of Ford cars, really nice friendly staff that were not pushy. Great service....thank you”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“I was nervous going into the dealership on my own but the sales man wasn,t pushie, he listened to what I wanted and acted on it.”

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(Jennings Ford Stockton) - Posted 8 years ago

“I was looked after very well ,great service great car”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“We were spending some time in Spain, and looking at purchasing a car in the UK. I saw the Peugeot 3008 on-line, had a look at the pictures and the description, and it seemed to be exactly what we were looking for. Now, I know you should never buy a car sight unseen, however we went ahead and put a deposit on the vehicle to keep it for us until we could actually view the vehicle when were were in the UK about a month later. On viewing, the car was exactly as described, drove well and was in good condition for a 5 year old car. Remainder of the money was transferred the same day, and we now owned the car. All of the paperwork (including road tax) was done for the day, and the car was ready to pick-up. The sales rep (Gary Lancaster) was very helpful, and dealt with us right from the initial transfer of deposit to secure the car, right through to actually delivering the car to our place in Slaley Hall. All in all, a first-class service.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Service from Martin Jones was very good and he was very helpful.”

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(Jennings Ford Stockton) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews