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Jennings Motor Group Reviews

4.7 Rating 2,070 Reviews
94 %
of reviewers recommend Jennings Motor Group
4.7
Based on 2,070 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019
Jayne Lamb
Jennings Motor Group 5 star review on 4th December 2018
Andrew Warriner
Jennings Motor Group 5 star review on 19th October 2018
Darren Pye
Jennings Motor Group 5 star review on 9th October 2018
Neil Williams
Jennings Motor Group 5 star review on 8th October 2018
ROBERT GLENDINNING
Jennings Motor Group 5 star review on 23rd September 2018
James McColl
Jennings Motor Group 5 star review on 19th September 2018
Anonymous
54
Anonymous
Anonymous  // 01/01/2019
from first entering the dealership I felt welcome, the reception staff are very professional in the way they greet you & hand you over to sales staff, whom in turn are smart & courteous. from the start to the finish I felt I have been delt with in a proper manner & I would like to finish with an honest well done & keep up the good work.
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(Jennings Ford Gateshead) - Posted 7 years ago
The motability advisor was very helpful explaining every step of the way
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(Jennings Kia Washington) - Posted 7 years ago
Excellent service from Peter Nesbitt at Jennings South Shields branch. Not a pushy salesman and takes his time to show you around your car. I can highly recommend him.
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(Jennings Ford Direct South Shields) - Posted 7 years ago
Always someone there to help. Salesman was lovely, listened to want I wanted and needed. Gave me options and allowed for added extras. Always in contact with me about my new car and very supportive.
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(Jennings Ford Middlesbrough) - Posted 7 years ago
Easy ordering, quick service and delivery within the time schedule
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Posted 7 years ago
From the first greeting to taking my car away the staff were very professional and kind. I've rang them a couple of times about all of the "toys" on the car and they were very helpful and I was told to ring or call in with any problems or queries
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(Jennings Kia Sunderland) - Posted 7 years ago
Great customer service from Jennings ford at Gateshead, and got my car earlier than I expected đź‘Ť
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(Jennings Ford Gateshead) - Posted 7 years ago
Very professional Polite Friendly knowledgeable Staff. I have dealt with ford twice now and never hesitate to go back when the time comes to trade in my car again. I would totally recommend Ford to anyone.
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(Jennings Ford Middlesbrough) - Posted 7 years ago
They couldn't have been more helpful, simple as that.
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(Jennings Ford Middlesbrough) - Posted 7 years ago
The staff I spoke to were polite and considerate. They have me information I required without overloading me. From finding my car to delivery was swift and professional.
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(Jennings Ford Middlesbrough) - Posted 7 years ago
Polite, courteous ,no hard sell.Efficient and helpful.
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(Jennings Kia Stockton) - Posted 7 years ago
In the first place nobody responded in anyway to my initial online query submitted. I then phoned and got the information I required and placed an order on line. When that did not appear after a week and I had no notification I went to make another on line submission I was offered on line chat which I took up, explained my issue to Nicola who promised to email that evening to the online team who would update me the following day, she promised. Guess what - they didn't. and the following day they didn't either. So somewhat irate given that the only communication I had had was on receipt of my order saying it would be sent shortly I phoned a gain and was given some garbled story about how the order was processed, being passed hither and thither, but no firm delivery date. I suggested that this was unacceptable and asked that someone in the Kia Dept phone me to update the position. And it was only then that things started to go properly, thanks to your parts supervisor there, Paul Fletcher, who got his teeth into the problems and sorted them rapidly, expediting my delivery. Without him I am sure that I would still be waiting to hear from your online team who seem about as effective as a wet sponge. I hesitate to say that Paul's action made everything all right because it didn't. He shouldn't have had to go to the lengths he did to get my delivery to me, or refund my delivery costs which he generously did, But he was badly let down by poor to non-existent customer service on the part of his colleagues and did his very best to restore my faith in the fact that there are some people in your organisation who do their jobs properly and try to deliver customer orders and customer service. Great thanks to Paul therefore for keeping me up to date till I got my order but very poor marks to everyone else I had contact with.
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Posted 7 years ago
Excellent service thank you
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Posted 7 years ago
Prompt and efficient service.
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Posted 7 years ago
Very impressed with my new van purchase from Jennings, no sales pressure or pushy salesmen, just good honest advice and very competitive finance. Fantastic company to deal with!
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(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago
Looked after my used car needs without pressure
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(Jennings Ford Direct South Shields) - Posted 7 years ago
I couldn’t thank the Jennings team enough, Paul was such a big help and made everything so much less stressful. He seemed more like a friend than someone I was buying my car off, the information they gave was very clear and always helped with any questions I had for them.
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(Jennings Ford Stockton) - Posted 7 years ago
were helpful and willing to haggle on price to secure a deal
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(Jennings Ford Gateshead) - Posted 7 years ago
So far so good Sam has been excellent Professional yet amicable Now awaiting delivery and to make payment
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(Jennings Ford Direct South Shields) - Posted 7 years ago
The whole experience of buying a new car was painless and a pleasure,the salesman was polite and very knowledgeable. I couldn't recommend him and jennings highly enough.
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(Jennings Ford Direct South Shields) - Posted 7 years ago
Jennings Motor Group is rated 4.7 based on 2,070 reviews