Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,070 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

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Metrics

4.7

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 5 star review on 8th January 2019

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maz who dealt with us was very helpful and efficient no nonsense did exactly what I was met at the station by your driver who was very polite a pleasure to do business with your company. 10 out of10. Thanks. Barry gill”

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(Jennings Kia Stockton) - Posted 7 years ago

“From browsing to buying everything was explained to me and all my questions answered in a manner I could understand. Peter Brown was very helpfull and proffesional.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Friendly, knowledgeable, also got the offer I wanted,”

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(Jennings Ford Stockton) - Posted 7 years ago

“Olivia was very kind and helpful during our recent purchase of a new car she is a very nice and pleasant sales person”

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(Jennings Kia Stockton) - Posted 7 years ago

“All Staff at Jennings Stockton very polite- understanding-friendly-helpful-expertise is excellent as was advise on all matters relating to my purchase of the Fiesta I have purchased. Especially Mr Paul Nixon who guided me through all aspects of the purchase of the above vehicle.”

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(Jennings Ford Stockton) - Posted 7 years ago

“Very happy with the service that I received from jennings from the moment i walked in.”

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(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“Up to purchasing the car all was good however on the day of collection the salesman was on holiday and the person handing over the car could not answer all questions. I was told someone would be in touch but todate no-one has. Not one phone call since driving the car out of the garage. Possibly because I was told there would be plenty of fuel but there was just enough to get home 6 miles away.”

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(Jennings Kia Washington) - Posted 7 years ago

“Pleasant and straight forward transaction..from start to finish.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Good communication”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“Polite and excellent customer service team and very professional services”

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(Jennings Mazda Middlesbrough) - Posted 7 years ago

“This is the first time I have bought a car from Jennings but I shall be a returning customer. The staff were all very helpful and accommodating, the whole process was made easy for me from start to finish. Based on my own experience I would certainly recommend this company.”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“We recently purchsed a kia sportage from Preston farm kia stockton.We had a few issues firstly we were told we would get 3 years free servicing and when we came to collect the car it wasn't available on the car we were buying, we were offered 1 year servicing as a good will gesture after we said we wouldn't buy the car without it but that really wasn't the point.If your told something is going to happen it should.When we got the car it had numerous dents that should have been sorted before we collected the car.Also it was ment to have been valleted?It had mold growing between the front chairs and centre console,it was rectified but only quickly and given wipe.We had to have the car valeted at home.The car had no fuel (3 miles)when again we were told it would be full.We had to take the car back 2 weeks later to have the dents sorted and to have the handbrake done as it didn't hold the car at all.I think overall the service was confusing and we were told a lot to get the sale and then it changed once we agreed to go ahead. Basic customer service could be better no-one seemed to know,what was happening and when it was happening.Also having enough fuel to get you home would be nice.3 miles left isn't good enough.Our sales executive was obviously new and maybe needed someone to keep him right and to make sure things we were offered can actually be done.”

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(Jennings Kia Stockton) - Posted 7 years ago

“Speed and efficiency in their service which was well judged to meet our requirements.”

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(Jennings Ford Stockton) - Posted 7 years ago

“The Mitsubushi garage at Middlesbrough supplied the right car at a good price. Sales executive Robert Flintoft was very accommodating and not in the least pushy and we reached an amicable agreement very quickly.”

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(Jennings Mitsubishi Middlesbrough) - Posted 7 years ago

“From start to finish they were really helpful and I will definitely be going back when I want to upgrade”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Excelent service very polite helpfull salesman.I would recomend Jennings very happy with the whole experience .Thankyou.”

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(Jennings Ford Stockton) - Posted 7 years ago

“Polite, efficient and knowledgeable salesman. Good service.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“good service and very helpful”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Excellent customer experience Excellent service Excellent around Thanks again Jimmy”

Jennings Motor Group 5 star review on 8th May 2017

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“I had a fantastic experience with Jennings, despite being based in Surrey. I was able to find the exact car with the exact specifications in the exact colour I wanted, sort out part exchange and finance all over the phone. I am delighted at how easy it all was and so thrilled with my new car. Thanks to everyone there - I will definitely use you again in the future!”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,070 reviews